although the fries were good and crispy, they did not make up for the soggy cheeseburgers shoved into boxes & the flavorless chicken rings.

This is the long awaited White Castle- I couldn't wait to go and experience my childhood nostalgia. This White Castle is the first in the Lehigh Valley and I guess everyone else along with their children, grandmother, great grand mother and great great grandmother was excited as I for when I arrived I had to wait about 30 minutes, yes you did not read that wrong a HALF HOUR just to place my order. Which at a fast food place is totally unreasonable- that is what knocked off 2 stars. Once I finally received my order it was as good as I had expected. Word to the wise- wait until the crowd & hype die down or you may go hungry waiting. I will go again and update once the crazy crowd dies off...... read more

The first time my son and I went here we thought was just a one off, because we both came home and had upset stomach's. The place looked deserted. After almost 2 years we went back thinking things would have changed for the better, and we had to wait almost 25 minutes behind the car in front to get to the collection window. They asked me three times if I had ordered iced tea and I said yes I had. 10 minutes later I was told only half our order was ready and to pull forward and park and someone will bring us the rest. Nothing happened for 15 minutes and when we will walked in the employee was just coming out with the two barbecue brisket sliders but no sign of the ice tea, for which we had to go back in and obtain. All in all we must've spent over 40 minutes at the drive-through of a fast food chain. Service was pathetic. One employee even seemed more concerned with eating, rather than working efficiently to get orders delivered. The special barbecue brisket slider turned out to be cold. And the chicken sliders and the original sliders were a total disappointment. Seemed undercooked and soggy. The fries seemed to have been cooked in a microwave and were terrible. Wouldn't you know my son can home and has an upset stomach again and I just threw my food away. Avoid this place at all costs. Will never go back again!!!!!!! Waste of time, money and your health !!!!! read more

Horrible service do t come here if you only have a little time for lunch you will be waiting a long time I would rather get diarrhea from McDonald's then wait in line ever again at white castle I couldn't speak on the food or the service because I didn't eat here or even get to speak to an employee after waiting. Behind an older women inside who was trying to not pick the menu to get the cheapest deal possible instead of asking her to wait to the side while asking questions and let me order she sat there blocking everyone from ordering so I said I'll save time by going to the drive thru WRONG. I sat at the speaker for a couple mins with no one saying anything by then my patience was gone as was I see ya I won't be back! read more

I have ate White Castle all my life and this one is the worst I ever ate! We were the only ones here dining and all we heard was the 3 employees that work here complaining about there work hours! Never eat here again! read more

Stopped today right as the store opened, something was going on today? There was a DJ and a clown with balloons, stepped up to order to find out it was the grand opening today! Got a insulated bag with the White Castle logo and a coupon inside for 10 free burgers. Yes paydirt in burgerland gas to go. Got the number one, four burgers and fries what can I say standard White Castle fare, I hate it !! having to drive a hour to get my fix, We need another White Castle closer to Reading and Lancaster!!! read more

Love the sliders, would have gave 5 stars but service is always so slow. Takes 5-8 minutes to get 4 burgers and a fry.

Wish I could give it 0 stars, never had it before. Was absolutely disgusting, mushy and the fries were freezer burnt. Waited forever for the food and the place didn't have heat. The bathroom was DISGUSTING and they forgot my donut. read more

Strap yourself in because things are about to get dirty. My experience at this White Castle establishment can be described in one word. Pathetic. My friend, Chris, and I arrived at approximately 6:15PM. To first set the stage, there was a family of 6 sitting down and there was a gentleman sitting by himself. Both of these customers were waiting for their food. Another pair of people walked in the door behind us. Chris and I let the two go ahead of us, because we knew we were going to have a large order. They stood in line for a few minutes waiting to be served, but after a few minutes without even being acknowledged by the staff decided to leave. Chris and I advanced one space up, waiting by the register to have our order taken. After the two people in front of us left, I started a timer on my phone, as I knew this was going to take a while and I was curious to know exactly how long it would be. After another 6 minutes a person who I assume was the manager came up to the register. Our original plan was to get two crave cases. I, however, wanted some of the delicious chicken and waffle sandwiches. So I ordered my food first, then Chris was going to pay for the crave cases. I ordered 8 chicken and waffle sandwiches, an order of 20 chicken rings, and an order of loaded fries. Immediately after my order was taken the manager walked away from the register and vanished. As for the rest of the staff, there were 3 people "working." It was a few minutes later that Chris decided against ordering another 60 burgers, because the two customers that were here before us still were waiting on food. The thought of having to wait for this ragtag group of teenagers and twenty somethings to produce over 60 sandwiches was not something we were prepared to wait for. Chris decided to take his food needs to the Taco bell down the street where we were in and out in 10 minutes. The employees were working with no sense of urgency. One person was trying to make food, while the other two walked around the kitchen and just watched the food being made. Two of the employees looked to be wearing generic sneakers, which is incredibly unsafe as non-slip shoes are required in all fast food jobs, regardless of position. One girl had heart shaped hoop earrings the size of a baseball that could have easily got caught in anything and everything in the store. Eventually another person came out onto the line and started rubbing her eyes, picking up garbage off of the floor bare handed, eating food that may or may not have been handed out to a customer in drive through, and finally using her phone with gloves on after laying down meat onto the grill. It's worth noting that not once did this employee wash her hands during her bacteria filled journey around other people's dinner. Let's rewind about 15 minutes and take a break for a bit to talk about the status of the building as a whole. Upon stepping inside, the first thing we noticed upon entering was completely filled, overflowing trash cans. After ordering my food and getting a good look over the counter and into the kitchen, I was able to see the large pile of trash just sitting on the floor. Plastic wrappers, empty boxes, and broken bits of hamburger bun lay in an approximate 2ft diameter circle of trash. Looking back on the experience, I wish I took a moment to look at the bathrooms, but unfortunately I did not think of it in the moment so I cannot comment on them. There seemed though to be some problem with the nacho cheese dispenser. I watched one of the employees start putting together my loaded fried I ordered. I saw the fries go in the box, followed by bacon bits and ranch sauce. One thing was absent though. There was no cheese sauce. I'll get into more detail a bit later. So back in the present day. More and more customers were starting to not only enter the building, but pile up in drive through as well. It was at the point where people would come in and see the mess of people waiting to have their order taken and then leave. All in all, to wrap up because I've got better things I want to do instead of typing up this review so I'll leave it with this. This entire event is a failure on the management. When employees are too busy holding conversation and singing and dancing to vulgar rap music playing over the store's radio system rather than doing everything in their power to service the customer management is not doing their job. The store was in total disarray and completely understaffed for a Saturday night dinner. Trash overflowing in the dining room and kitchen so much that there was a pile on the floor employees were trying to avoid. Employees lacking food safety awareness and not wearing the proper uniform stem from poor training, or poor management. Perhaps both in this case. This store needs a serious overhaul. Every time I go there seems to be different people running the show. There is no consistency here. Sometimes I can order 30 burgers at 4 in the morning and be in a read more

I drove an hour and a-half to get here to get some of those delectable, juicy burgers. Enough said; salivating just thinking about them right now. read more

Customer service is atrocious. Came here for late night eats. The order was wrong and they gave the incorrect change.

i was really looking forward to white castle like i used to get in Philly 15 years ago. Well this was pretty bad. Not like i remember at all. Soggy, greasy little burgers. They're just mushy and unappetizing after 2 or 3. Fries were standard and a little underdone. The only saving grace about this whole experience was that it did have the white castle flavor. read more

Stopped by last year on Valentine's Day, they asked if I had a reservation ? Huh? I'm a jersey girl white castles are or normal quick meal if near by. Well they have white table clothes , a banner and a piece of heart shaped cake. So cute! I called the toll free # telling them this was great! They were so happy I was happy! read more

This is probably the worst white caslte I've ever been to. All 4 times I've gone here I've had to wait at least 30 minutes when there was either 1 or no people in front of me. This past time I tried using their app hoping to be able to pick my order up when I got there and yet it still took 20 mins because they didn't start my order until I waited in line to pick it up. I am sorry but would never recommend this place to anyone. read more

To the point; Every time I've been to this location the staff there has been EXEMPLARY! At a White Castle of all places I get the best service of any business I've been to. It's happened pretty much every time I've gone and they are so good that I often insist on tipping. Whoever is doing the hiring and training at this place is doing an outstanding job. read more

This fast-food restaurant is great for the occasional quick meal's. They are a bit pricey at times, but the sliders are very good and very filling. read more

This was my first time at a White Castle. I had heard so much about White Castle and wanted to try it. I ordered 2 cheese sliders. The bun was soggy and grease soaked. I trashed the second burger and likely I will never return. Service was very slow and there was only 2 other customers there. Just not for me but to be fair I'm not a fan of McDonalds or Wendy's either. read more

Terrible service... order wrong twice. ... food not cooked correctly. ... sad experience .... but other locations are amazing and the brand is good read more

Stopped here on the way home from a concert tonight. The place was an absolute mess. Bathrooms and all. Another customer next to us was upset because he was waiting twenty minutes for his food and the manager told him it was his own fault. As we waited for our food, we witnessed an employee take her she odd and proceed to itch it on a box that was on the floor. The man taking our order complained he had to get our drinks because the drink machine in the dining room was broken. The other employee making the hamburgers dropped a bun on the floor and proceeded to kick it around on the floor for fun. This course at 10 this evening. Good thing we don't live near by because this place was a filthy mess and I wouldn't trust to come back. You can't just let 'anyone' be your managers because this is the behavior that they are okay with your customers witnessing! Disgusting. read more

The white castle on MacArthur rd needs all new employees, every time at this one is a wait . And the orders either cold or screwed up. I'm typing this because I've been waiting 20 so far in the drive thru, 2 cars in front of me ... I love white castle but not this one read more

I was super excited to see a White Castle. I got the 4 slider meal. My only issue was two of burgers were very soggy on the bottom of the bread. Staff was good but it does take a while to receive food read more

I can't wait to get my hands on one (maybe 7 or 8) of those babbies. I grew up in Cloumbus, Ohio and went to White Castle almost every week at least two times. There are NO other burgers that come close to their unique taste. Forget the frozen ones in the super markets, they don't come close to the fresh off the grill. It's Sept. 12 as of today and I'm going to go see what's up with the Castle! read more

1 star is pushing it. Worst fast food I've ever experienced. It took FOREVER to get our food. The place was not clean. The soda tasted like water. The burger buns were soggy and wet. No napkins or condiments out to use, and the staff was not quick to help. You're better off flushing your money down the toilet then going here. read more

The food is good. Few issues are slow service-they dont seem to know what they are doing, milkshake too over a half an hour to be able to use a straw- it was that thick!, and with all those delicious sliders comes a crap load of trash for the environment. Other than that a great fast food place to eat. read more

Cant wait till they finally open I live 3 minutes away.. Ima be there 1st customer lol .. finally no more nyc trips for whitecastle..

This place is known to be popular to stoners and people after a long night of drinking. You must be high to think this garbage tastes good. I'm not a big fast food fan but this is by far the worst of them all. Just terrible read more

Ate there on Tuesday and have had violent food poisoning since. Two cheeseburgers and I've been sick as a dog for 4 days.

Know of White Castle in the South when visiting family while on vacation years back.I also know that a few years back there was one location at the Franklin Mills Mall in NE, Phila.. Can't wait to try them locally,. Are they to open this week? read more

My first visit to a White Castle was at this location in the late evening. The place, being the only White Castle in PA, was predictably crowded, but our orders were taken with speed and relative friendliness and our food was delicious. The dining room was mostly clean. Having now experienced the particular delight that is the White Castle slider in this solidly average location, I can say I will definitely be a repeat customer. read more

The food got me sick for several days, this was the first time I had eaten there and certainly be the last. I was told by friends in California I should try it and learn the history behind the franchise the cashier could not tell me one good thing about the place the kids in the back had meat patties on the grill with no heat they turned on the grill when more people started walking in. The place was filthy with trash spilling over and none of the employees bothered to clean just laugh and on the cell phones. This was a really bad experience for me sorry but this place s...cks! read more

I have never been to the Allentown one but I have been to couple in Ohio. They are still good but like anything else they are not what they used to be. It was fun to go and "buy em by the sack" when the bars closed. They used to close much later in Illinois than Pa. Mind you this was in the late 70's early 80's. They slid much better than they do now. I can get them frozen in the grocery store. That's the best I can get until I get to a real one. Thumbs up I just wish they were a little greasier. read more

I went to White Castle on Macarthur Rd in Whitehall PA on Nov 20th 2011 at 1:49pm and purchased $54.47 worth of food and when i got home the food was RAW & UNCOOKED..... I called and spoke to a supervisor and they stated that they will take my name and order number and the food that was RAW and replace it... I was fine with that...Now its Nov 27th 2011 7:20pm and i was passing by so decided to stop for the food. I spoke with a supervisor name unknown and he replaced the food. I left the store pretty happy about the customer service from that supervisor until I was chased down by a man named PETER who stated that i came in last week for the replacement food and that he has my plate number down as well...... When i confronted Peter about him having my plate number from my vehicle and said it should be on camera he then stated never mind cause he new he was lying... I followed him back into the store to get his name to make a complaint to the corporate office about him lying he refused and then i was yelled at by some other woman behind the counter that she was going to call the cops without knowing the story she also refused to give her name.... I then proceeded to call the police myself and make a complaint....I was able to get a incident number and will be following up to make sure people like Peter do not get away with embarrassing other people when lying about situations that never occurred.... BEWARE AND CHECK YOUR FOOD BEFORE YOU LEAVE TO MAKE SURE ITS COOKED!!!!!!!!! read more

cant wait for white castle to come, finally to PA, i grow up on them when i lived in ny............now i dont have to go so far

Worst idea ever. Got there shortly after lunch time after driving over 3 hours there. I had the entire family with me so we ordered an entire case of cheeseburger sliders. There was some confusion at first as the cashier didn't know what putting the pickles and onions on the side meant, but someone finally straightened him out. Finally when our food was ready we picked it up. First bite and we knew something was wrong. They had put the pickles on the side as we asked, but you could tell that they had put the onions on the sliders and then tried to scrape them off. On top of that, the buns couldn't have been soggier. They tasted like they were soaking in water. It was so bad that we threw half the case away. We tried to contact management, but no one would pick up their phone. I think we'll just stick to Burger King from now on. It's not worth the money for White Castle. I even took pics but it won't let me post it here or I would. Completely disgusting. read more