Terrible cigar lounge, great restaurant/ distillery
This was my second visit, and unfortunately my opinion hasn't changed.
I've visited hundreds of cigar lounges across the country and have been a member of many of them, so I have a good sense of what creates a great lounge experience.
This lounge appears to cater primarily to the owners and their friends rather than welcoming new customers. The owners occupy most of the seating, making it feel uninviting. There was little effort to greet me, explain the lounge, or make me feel welcome. The atmosphere lacked professionalism, hospitality, and customer service.
A great cigar lounge is about building a community where every guest feels valued. Sadly, this lounge falls well short of that standard. It's disappointing because it has the potential to be much more. read more