I cannot recommend highly enough the senior placement service provided by Where the Heart Is -- and more specifically, Melody Juneau!!
Relocating my parents from NJ to GA was by far one of the most stressful times of both my own and my entire family's life.
We are blessed to live in an area like Forsyth County where there are so many different senior retirement communities from which to choose. However, having so many choices can also make the search for the perfect one even more challenging.
One of the things that attracted me most to Where the Heart Is, is the fact that it's a small, locally founded and owned company. The staff members live and work in this community and are very familiar with all of the facilities you might be interested in learning more about.
To say that having the responsibility to find a new home for my parents was a tremendous amount of pressure would be an extreme understatement.
Our advisor, Melody Juneau was an absolute God-send.
During our first encounter, she spent over an hour on the phone with me, asking many, many questions about what was most important to both my parents and me with this transition from their NJ home of 35+ years, down to a completely different type of living situation here in GA. She asked, she listened, she understood -- and I felt such a sense of relief after having spoken with her just once.
Based on that conversation, she then suggested several different communities to consider visiting.
My understanding is that she does this for all of her clients; however, with my being in NJ attending to medical issues my mother was having, the fact that she made all of the arrangements with each facility, including calling ahead to make appointments and providing each sales director with our background and priorities saved us so much time.
Not only that -- she accompanied us (my husband in person and myself via video) -- on every single visit. She acted as a go-between as needed and very importantly, educated us on what to look for, what questions to ask, etc.
We quite literally could not have gotten through this without Melody and the Where the Heart Is team. Eight months later, I am ecstatic to report that my parents are thrilled with their new home and are thriving there.
...and as if all this wasn't enough -- because the communities are responsible for paying a referral fee directly to Where the Heart Is, there is absolutely no charge to families for this incredible and impartial concierge service. There's no sales pressure - which is what we would've been contending with on our own -- and we literally, at no cost to us, were gifted with our very own expert who held our hand from start to finish.
I cannot thank Melody enough. My family and I will be forever indebted to her and I have absolutely no reservation recommending both her and Where the Heart Is to anyone in need of help with transitioning their older parents to a new living situation. read more
