Unprofessional!!! This company will tell you upfront that they do not have anything to do with the process of well drilling or land clearing and they can offer suggestions. Wheeler suggested "their guy". Their guy was considerably overpriced by $8,000.00. Wheeler then suggested we get a second quote and when we did it was considerably less. Wheeler would not work with us unless we used "their guy" which is not in their contract or disclosure.
They apparently don't need anyone's help with generating business so they told our real estate agent who use to send them business. Their customer service is lacking in professionalism if you want anything special for your home. They will tell you they can do anything and they will accommodate you. But then will become very resistant when the moment arrives if you attempt to make changes.
Roy Bass Their real estate agent in their office has complete attitude which apparently is encouraged in this business giving a feeling of a toxic environment.
We bought a piece of property that was their listing and when we inquired on details he was less than cooperative nor friendly. When he found out we had our own agent he attempted to withhold information and was snarky with his responses. He has the customer service skills of Saguaro cactus.
I had originally referred a friend when we first started our process with wheeler and when he and his husband were meeting with them they were uncomfortable with wheeler. They got a bad vibe. Needless to say wheeler lost their business as well. My friend went with McFarland who was much more courteous and accommodating.
There are many builders in the area that are far more friendly and accommodating this business should not be anyone's first choice. read more