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    Wheelchairs & More

    5.0 (1 review)
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    1 year ago

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    Numotion

    Numotion

    1.0
    (2 reviews)

    I'm giving Dylan a solid 4-star rating, but the business itself deserves just 1 star due to poor…read morecommunication and a very slow repair process. I've had my power wheelchair for almost three years, with my birthday coming up in September, and it has already been serviced 12 times. Right now, it's out of commission because the joystick has stopped working. I can't bring the wheelchair in for service because of the door size; my chair is 35 inches wide, while the door is only 33 inches wide. While Numotion doesn't own the location, accommodations must be made for wheelchairs that aren't the standard size. The ADA regulations need to be updated, especially regarding timely service and parts acquisition. I'm currently waiting for in-home appointments because the last time I attempted to visit the shop, I accidentally broke the door frame trying to exit. It's simply unacceptable that there are multiple ATPs (Assistive Technology Professionals) and only one wheelchair technician servicing all of Eastern Washington and most of Northern Idaho. Numotion must do better; this situation cannot continue!

    This is the worst Durable Medical Equipment company in the Spokane / CDA area. I have taken my…read moredaughter's chair (which we originally purchased from them) to replace the batteries. After 4 + years they now refuse to work on the chair because I have "modified" the wiring. I reconnected wires their technician broke during a previous repair. They were notified of the broken wires but have failed to acquire the correct wiring harness to repair the damage. They now refuse to replace the batteries until I put the chair back to 'factory condition'. I filed a complaint with the BBB. their VP in charge of "customer satisfaction" called and informed me that he had responded to my BBB complaint (i still have not been notified by BBB that he responded), and told me that he had talked to his technicians and everything was totally MY FAULT. The technicians at the company have lied to him and he, in turn has lied and insulted me. DO NOT DO BUSINESS WITH THIS COMPANY. All of our future business will go to Bellevue Health Care in CDA Idaho.

    Special Mobility Services

    Special Mobility Services

    1.0
    (9 reviews)

    I called this afternoon as a new client trying to arrange a gas dispatcher for a doctors…read moreappointment. The person that I spoke with was extremely rude and short with me. The only sentence that came out of my mouth was kind and trying to figure out what their policies and procedures were. i begun by explaining that I had sent the necessary documents to someone that I spoke with previously and also mentioned in my email that I had a doctors appointment. I was in no way snarky or rude and in fact, I'm quite a people person and know how stressful working and customer service can. I work with difficult people every day as a branch manager and a licensed insurance agent. The very next statement from this gal was that it's against procedure to send information or make appointments via email and literally I felt like I had just murdered her entire family. certainly hope that they record their phone because the level of customer service that I received from was unwarranted and unprofessional, and frankly, if there was another agency to use in Spokane, I certainly would go there. As a government funded agency, I plan on contacting someone official in the local government level. There is no reason for an agency to have this many complaints and for employees to treat people the way they do. This person hung up on me when I asked to speak with someone else. I would not recommend this business to anyone. No one deserves to be treated like this and it's impossible to get a hold of someone as well. I do have to say that there was an employee by the name of Katie Dalton, and she was very helpful and professional I appreciate appreciated her help greatly

    Spoke to a extreme rude receptionist by the name of christie, although this was not the first time…read morethat I've had a rude employee while scheduling rides; it seems like all of their receptionist, that schedule rides hate life, and hate their jobs; So they take it out on the customer. it's not my fault They work a minimum wage job, and they don't like going to work! they should have went to school or seeked better employment opportunities elsewhere.

    Wheelchairs & More - mobilityequipment - Updated August 2026

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