All orders have been OK. Maybe just some bad days. Still a really good burger. I contacted customer service and they were very responsive about the problem. read more

Terrible! Very sloppy the pickle were actually on the side of the burgers and it wasn't cooked at all I gave everything to my dog read more

Whataburger - Not altered At all! - Fast Food Near Me - Saginaw, Texas

Soggy as hell and I asked for a sprite and i don't know how much talent you need to see sprite from coke and I called after I placed the order and the guy answered an said he was do it but whoever can't get they shit together need to get trained better . Fuck you read more

So I frequent this restaurant a lot because I live close to it and I like Whataburger. So I'm very familiar with all the actors in this place and I'm going to tell you the difference between the previous manager and the current manager Cameron Smith is night and day Cameron Smith is a incompetent manager and has no ability to be organized or in tune with customers and it's just a hot mess all the way round. And that would be fine if it was just a manager, but since he's the manager of the whole store, it's a top down deal with a couple of exceptions bottom line just keep driving. read more

The food was as expected. The service was good. They were not serving milkshakes but gave us a complimentary brownie. The food came out fast. Biggest issue- the floor felt sticky. read more

This is constantly the SLOWEST whataburger in Texas. Avoid if you are hungry. Every time we come here it takes 20-30 minutes to get food.

The absolute worst experience I have ever had anywhere! Staff was more on the children side, so a group of kids come in and they were more engaged with them than other customers. Food came out cold and other tables were complaining as well. Management needs to over see this establishment and make changes. As a Buisness owner as well I felt sick to even be there and embarrassed for the owners. I had to get my food refunded after a kid with a new tattoo had it wrapped was saran wrap, and blood and ooze was dripping out of it, and I just would not eat any of the food read more

If you need wallpaper paste order the biscuit & gravy. So thick you could use it to form pottery on a pottery wheel. This place has lost it! It took forever to get our inedible food and it was sitting in a bag in the window the whole time. The poor girl at the window was lost! read more

great place if you wanna wait 35 minutes in the drive through for cold food! and a melted milkshake

For three years since the day they opened, I've ordered a vanilla malt. I have only received a shake. Thos happens every time. At this point I keep ordering them just to see if this idiocy continues. So far it has . Unbelievable . So nice to see the manger could not care less. read more

When I want a big tasty burger, I find myself craving Whataburger. I go in knowing I won't be getting it fast. I personally think service at Whataburger is the slowest of all fast food burger joints. But, it's good and I'd like to think they prepare the food fresher than most. If you live in TX, you already know Whataburger. It's a TX tradition. If you don't, you should definitely make a stop at one the next time you visit The Lone Star State. You can't go wrong with the Whataburger burger, but my ultimate favorite is the Monterey Melt. It's meaty and cheesy burger with grilled veggies, which I seriously love, with a creamy spicy kick! I also really like the Whatacatch fish sandwich. The size of the panko crusted white fish hangs over their big buns! I sometimes add cheese to it and guess what? It's a whole slice of cheese! Side eyeing you, Mickey D's. Their chicken sandwiches, both grilled and fried, are really good and makes it hard to decide between the two. They have onion rings and the fries are not the best but still pretty tasty. Sorry for my earlier comment, Mickey D's. Breakfast items are also good and the fact that you can get it starting at 11:00 pm makes it even more awesome. Sometimes you just crave pancakes and sausage smothered in syrup at midnight you know?? Taquitos, which are their breakfast tacos, are decent. I'm not a fan of the honey butter biscuits which is one of their popular items. It's weird since I'm usually a big fan of sweet/savory combos. The jalapeño cheddar biscuits is where it's at along with the regular biscuit and gravy. The hash browns are in the form of little sticks that are perfect for dunking into their regular or spicy ketchup. This is my go-to location during the week for lunch. The staff here is friendly and efficient which is awesome, because they get quite busy for the rush. I've never had an issue with customer service. Do they always smile or bid me a good day? No, but I don't need them to. The majority are younger and as long as they acknowledge me, I'm happy. I also don't have a problem with order accuracy, but then I keep it simple anyway. My friend makes slight modifications but have always received her food just fine. I've been to many locations. This is definitely one of the better ones. read more

Whataburger - Whatacatch combo - Panko crusted white fish filet sandwich - Fast Food Near Me - Saginaw, Texas

This place is awful- not just this location but this franchise. I don't even like Whataburger since the quality has gone down a lot, but I had limited options at the moment since it was late. If you don't read this whole review, just know that if they mess up, they won't take accountability for their mistakes, would even blame other customers, and higher management won't care about any inconvenience you went through either. I ordered a grilled chicken sandwich combo at the drive-thru, and the employee asked me if I ordered two kids drinks at the window. The employee blamed the people in the car that were in front of me instead of owning up to his mistake. I tried to be patient about it still, but I waited another 15+ minutes for my food just for it to be lukewarm. The employee again never apologized for the mistake from earlier or said sorry for the wait. He also didn't give me a receipt. I wanted the receipt to know if I was being charged correctly since they seemed so jumbled up earlier. The employee said he'd talk to the manager and come back with my receipt. About 7 minutes passed, and he never came back. I went inside and the manager was there taking orders and had no idea that I was trying to get the receipt. She said she needed the receipt that was attached to the order that didn't have the total but showed what number the order was. I went back to go get it and decided to just return my food since I knew it was completely cold by now. She processed the return and acted like they did nothing wrong from their part after spending 50 minutes there because of their lack of organization. I did the survey to let the higher management know what happened. They didn't respond. I reached out through the Whataburger website after, but they didn't give a f*ck either. I already didn't like Whataburger, but now I'll for sure never come back. read more

When I first arrived in Texas I got a coupon for a Southern Double Bacon Cheeseburger and I was very impressed with the size and taste. Had a Patty Melt tonight and it was excellent as well. Service was fast and friendly. read more

12-3-2023 Waited over 15 minutes for room temperature food , asked for extra jalapeños barely had 5 , cheese fries were room temp and mushy! Seemed like every other person was complaining also. Never come here read more

Good food nice people great quality I love it! Will definitely be coming there on a regular but I miss the bites lol' read more

I've tried to eat here a cpl times but end up just sitting in line for 30 minutes and leave

Better workers., better service . Food is good . Works are really slow and are not attentive to customers.

All I ordered was a plain burger with bread and meat and I've been in line for 10 minutes or more now. They are also serving other cars who got into the drive through after me. It's quite ridiculous that I had to wait so long. If I come here again I'll just go inside and do a pickup order! read more

Waited in line for an hour for our food to be hard and cold. Please quit charging for your sauces/condiments if you're not going to put them in the bag!!!! read more

These are the nasty onion rings someone at the Saginaw Whataburger thought looked good enough to give to a customer! The only reason I gave them 2 stars because the guy at the drive thru was really trying to be fast. So videos to him but we got the wrong drink, and these nasty onion rings. read more

Whataburger - Some dark nasty onion rings! - Fast Food Near Me - Saginaw, Texas

I went on Tuesday the 24th around 2:30pm and the lady at the speaker was absolutely amazing! She was friendly and awesome! The food was the best I've had from any whataburger in awhile. Thanks for fresh food & great tasting sweet tea! read more

First time for everything. I had the worst meal I've ever had at a Whataburger tonight. My burger was gross. The bun was super dry and flaky, patties were dry and cheese wasn't melted. My onion rings were way over cooked as well. I don't know what the hell!!! Must be a night crew thing. read more

Whataburger - Over cooked nasty onion rings - Fast Food Near Me - Saginaw, Texas

New restaurant and service was top notch. We got our food fast, hot and tasted great. Welcome to Emory what-a-burger proud to have you.

I manage a restaurant, so I know how important it is for the staff to be polite, knowledgeable, helpful, and fast. I went through the drive-thru tonight, and the woman that took my order was all of those things. It's rare to get such great service at a fast food restaurant these days. I was so impressed, I asked the boy that brought out my order for her name and I drove around, parked, and went inside to thank her. Peaches is her name, and she is absolutely amazing! Thank you for making my experience a great one! read more

Service was great. Food was hot. The place was clean. All the employees were busy. Very good managerial supervision.

Waited over 30" in line. Food was cold, no communication provided on the delays. Sadly this location one of the worst. Lack of leadership and management is impacting this stores revenue and service. read more

Hey owner and GM. 14 cars in drive thru. 1 cook. clearly you don't give a shit about customer experience. Pay a 2nd cook to reduce your wait times read more

Terrible service. Takes forever no matter when you go. Tried going different times always the same. Not kept clean. Needs more staff

This particular location is deserving of higher stars. The current ratings are not indicative of the excellent quality food and services that you actually get here! Made to order and how you like it! DESTROYED IT!!! BEWARE OF THE KETCHUP SHARK! Double Meat with Bacon and Jalapenos on Wheat Bun! I've got an idea, before you blast this place.... how about you double check you order before you leave?!!! Just a thought. Everybody wants to be a keyboard warrior, geeze! read more

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Waited in line 1 hour to get to the order board. When I placed our order, we were told it would be 25 more minutes before our food would be ready at the window. If you aren't appropriately staffed, YOU SHOULD CLOSE. read more

We went to Whataburger for lunch. The orders were wrong. And the food looked terrible. We got onion rings we couldn't even eat. The service was terrible as well. This is the worse Whataburger in the area.Order no 509568. read more

Whataburger - Fast Food Near Me - Saginaw, Texas

Night service is horrible. Waited 45 minutes for our food only for it to be wrong. Didn't have patience to wait for it to be corrected. Was given a hard time for requesting refund. read more

The only reason I'm giving this place two stars is because the food is good. But that line at night time is ridiculous, they have way to many school kids in there playing grab ass and letting food get cold and ice to melt in drinks. Just last night my mom and I went and we where in that line for OVER AN HOUR. That doesn't include the time we waited to order. Something seriously needs to be done about this, it happens every night. Not only that but they close the 2nd lane down too because they don't want to work it. I shouldn't be getting this outraged over chicken, it's ridiculous read more

Honestly, Whataburger around! Always friendly service and faster than most other locations.

One thing I'm always prepared for when going through the drive thru ,at any Whataburger location , is a wait. That being said, this was ridiculous . I ordered a milk shake. There were 4 cars ahead of me. There was a change issue on stop of 3 out of the 4 cars ahead of me getting the wrong door. I say that because I watched as the runner brought a bag and drinks out , went back inside, then came back with a different drink/food set up. 30 mins later there is one car ahead of me, same issue with the food for the car ahead and as the runner went inside to find the right food for them I shouted about just bringing me my shake since there was enough room For me to get out . From start to finish , for a shake, I waited 38 min. Utterly ridiculous. read more

Every time I visit this Whataburger, I'm ALWAYS waiting for a good 30 minutes. I ordered my food on the Whataburger app while I was on my way there - it took about 10 minutes to get there. As we park in a spot, the app said that my order is being prepared and will be ready by 6:00. I go up to the registers & tell the girl - who is goofing around with a bunch of high schoolers - that I'm here to pick up my order. She told me it will be right out. It definitely wasn't out right away. I waited another 30 to get my food - that I ordered roughly 40 minutes ago - just to get my patty melt & BBQ chicken sandwich. No fries. It took another 5 minutes just to get fries. Doesn't matter any way you order, you're going to be waiting a good half hour before getting your food while the employees mess around & stand there doing nothing. read more

This is the worst whataburger I've ever been to. I had to wait 30 mins for them to give me the wrong order.

Pretty good bacon cheeseburger..don't get W. much but remember it being much better.I guess I need to find the "right" location,,just needs a little work,fresher bread,better veggies & fries were pretty good,,maybe I will try another nearby locale,, read more

Worst location I've ever experienced in my history of Whataburger. Burger was cold, ordered a DM w/ bacon and received a single with no bacon. read more

The burgers are always great but the wait time sucked and are onion rings suppose to be this color? So disappointed read more

Whataburger - The onion rings look like they were fried in some old ass oil. Nasty! - Fast Food Near Me - Saginaw, Texas