We left the race track after a long day of working in the pits. After 11pm, we were looking for the nearest Whataburger because we knew they would be open. We didn't know that we picked the Whataburger with the... WORST SERVICE EVER! Drive through business was going on but we came inside. Only a couple of booths were in use. Several people were standing at the counter but they weren't being served. A nice employee walked up and apologized for the delay and took the order for a large group. Someone in the back, no doubt the manager, said something to her and she told us that they weren't taking orders for a while. The cooks had to get caught up. In the meantime, the counter lady kept busy delivering cups, food and condiments to people who were waiting. There was 1 woman ahead of me in line. We waited for 20 minutes (along with the line of people behind me) for them to take our orders. When approval came from the back, the counter lady took orders from the woman ahead of me and me. My friend, standing next to me, wearing a shirt that matched mine, was told that they were delaying order taking again. Since it was obvious that we were together, don't you think she would have tried to keep our orders together?? I wished I had included his selections on my order because it was a half hour before she came back and took orders again. Maybe they should have had chairs at the counter if they want you to spend your time there. The counter lady kept busy, filling my prickly pear raspberry drinks and leaving them on the counter so I could eventually come looking for them. She also brought us our food and condiments. The food was good but the floor was dirty & littered. Tables hadn't been cleaned. Was the counter girl supposed to do this, too? If so, they should have provided her with roller skates. My buddy finally got his food. His onion rings were stone cold. Bet they were fried about 40 minutes earlier, along with mine. I was going to give them 1 star but bumped it to 2 stars because the counter lady was trying hard and she felt badly about the short staff and delays. read more

See all

10/10 Came here at 1:30AM not expecting that much walked in and was welcomed by staff ordered and the food was hot when it came, Staff here are kind and respectful. This place should not have a bad review read more

Whataburger - Whataburger Patty Melt Whatameal - Fast Food Near Me - Hutchins, Texas

We have eaten at whataburger many times but not this location & I don't plan to stop here again. We arrived around 11 and lobby had about 10 people ready to order. Girl taking orders took 2 then walked away she left behind the counter to fill drinks in lobby or deliver food to people sitting down then would go back take 2 orders and leave to do other things. Took us about 25-30 min to get our order in our friend who had same shirt on as ours and was obviously we were together had to wait to order. We had our food delivered to us and almost finished before he even got his order in. Unbelievable he ate as we sat there and didn't lave till after 12:30. Many many people came in as I sat there waiting and they stood in unmoving line then turned around and left-we all wished we had also. Very very disappointed in the service here. I also got the prickly pear drink it was OK but don't think I'll order it again. read more

See all

Dummy's never say when they are out of sweet tea instead they replace it with something completely different!! I got a sweet tea and pretty sure they gave me prickly pear juice or whatever tf. Also had someone asleep in their drive thru. The lady just laughed it off, mind you we waited for at least 30 minutes, for a mobile order! read more

Well, what can you say, been in Texas two days and this is my second whataburger visit. This one just outside of dallas on my way to Houston. Again great service and greeting when I got to the counter. I ordered the jalopeno burger again. Piping hot with fries. Again the jalapeños had a nice kick to them. At the end of the day, all I want is a good burger. Whataburger delivers. Very easy access off of the interstate and a easy return. The only question I have, is when are you going to make the trek out to las vegas? read more

Whataburger - Close up view of the burger. Nice size. No cutting corners. - Fast Food Near Me - Hutchins, Texas

See all

Arrived at 2am on 9-15-23. Dining room was clean, pleasant atmosphere. Ordered my food and dined in. Food was fresh, and prepared with care. Which is very rare these days. Most fast food places simply throw it together as fast as possible and don't care how it looks or care if you like it. This place made a nice meal, fresh French fries, well prepared hamburger, and just a nice overall visit. I can't say that the staff was friendly, as no one said a word to me, not even the manager who took my order. But no one was unfriendly either, the staff just talked amongst each other, and I enjoyed my meal. This would be the best Whataburger experience food wise, and cleanliness wise I think I have ever had. This should be the Whataburger that everyone visits for their first Whataburger experience. Well done. Maybe throw a smile at a customer next time though. read more

Must be where everybody that cannot read works. Never gets an order correct. Idiots!!!!!

Took forever to get through the drive thru at 10:00 in the morning and for some reason it seemed as if nobody knew what they were doing inside. I spent over 30 minutes just to waiting in the drive thru for my food. On top of that the Hispanic girl at the window was rude to me as well as there were several black males that kept mean mugging me while I waited for my food. After receiving my food I found that they left out an item I had already payed for and that the food was cold. The line inside was too long to go complain so I definitely do not recommend stopping at this place. Management needs to be fired. read more

The only reason I gave this Whataburger is that I couldn't leave none, nada, zero or zip stars for them. The only thing worse than poor service or bad food is trying to steal from me. I used to eat at Whataburger once a week or more, but on my way to Rockwall this weekend I got hungry and so I decided to grab a quick Whataburger and I had a coupon for a free bacon Whataburger with blue cheese. Right right what's better than a free Whataburger? As Whataburger was one of my only fast food places I would go. Years ago I had all my nieces and nephew convinced that my extra long one ton pick up truck would not go through McDonald's drive-through, I refuse to feed anybody I love chicken McNuggets. But they went along with it and I never had to drive them through McDonald's. Now they're mostly grown up and out of the four of them I think there's only one that still eats at McDonald's. Back to the topic at hand... They were busy and I was happy because a busy Whataburger is a fresh Whataburger. So I ordered my medium drink and my medium fries and tied to add a third patty to my freshwater burger with bacon and blue cheese. The girl on the box immediately said before the coupon is taken off it's $17 something.... I was shocked, at this point I have to tell you I'm a fairly thrifty guy, I do like my deals. I mean correct me if I'm wrong but you can still get a pretty decent steak and full meal for $17, not a huge Wagyu fillet mignon or anything but a decent piece of beef. But most of all I don't appreciate people trying to steal from me, So I asked her why it was so much and she replied that the third piece of meat rose the price up, I asked how much that third Patti was and she told me $ 2.25 I believe... So I told her never mind, I don't need the extra protein that bad. But I was still looking forward to this new Whataburger, until she said what my new total.... According to her it was gonna be over $11. I know things have gone up during the pandemic but it just didn't sound right to me... so I reply to her that that was OK and she could cancel my order as I was going to get out of line. Hungry and a little frustrated at the high cost of a Whataburger combo meal that was supposed to have a free Whataburger. So when I got to my destinations I got on their yelp site and really started steaming once I realize that she was actually trying to steal from me... When I got on the app I ordered a medium fry and a medium drink and it came out to five dollars and something cents.... Plain clear and obvious that she was trying to steal from me. Well that does it for me and anybody that will listen to what I have to say about Whataburger being a company that tries to steal from their customers. No I'm a reasonable guy, I think.... I know it's not A Whataburger policy to steal from their customers, but they are responsible for those that they hire to put on their uniform, logo and deal with the public on their behalf. I will never, never no never go to another Whataburger for any reason. This is just another example of a Texas or southern institution that has been destroyed by investors or companies from up North that just do not understand the Southern mentality and way of life down here. We are typically friendly and helpful and have just a little bit morality along with that friendliness than some others. We are not a Chicago or Detroit or New York City, we hold each other accountable for what we do. Has anybody else noticed that Whataburger has been getting lower and lower reviews ever since the group out of Chicago bought our beloved Whataburger, which for me is gone forever. So sad and sorry it happened. I will also be making a report to their national headquarters, because I just do not tolerate thievery of any kind. So long Whataburger you are dead to me now!!!! read more

Whataburger in general is slow, however, this business is not being run correctly. Worst experience ever at Whataburger. Especially given there are so many employees not working together to get the food out. read more

Called ahead to get my order in a hurry and still was there 20 min! Kathi up front was rude and just handed me a bag that wasn't complete if I hadn't checked I would've went back to work with half my order! Please save time and go to dairy queen next door you will thank me later! read more

Not sure why I gave it 2 stars originally. KC is supposed to be getting a couple of whataburgers maybe I'll try it again? Probably not.

5 start burger service here, they bring out your food and all of the condiments on a separate tray for you to choose from. The spicy ketchup is a must have on the fries. If you are in Texas this is a place you have to try. The only thing I would change is serving the chicken honey biscuit All Day! This little thing is delicious. I was a bit sad when I made it there after 11am. read more

Whataburger - Deliciousness in a bun. - Fast Food Near Me - Hutchins, Texas

They were short staffed but they were so nice and working hard to attend everyone as fast as possible! The staff of three tonight were hustlin! read more

Best burgers anywhere. They are open 24/7 and serve breakfast. The standout at whataburger is their KETCHUP. it's drinkable. Seriously. Also they still fry the apple pies like McDonald's did in the past. As far as the service, this place kind of sucks but it is 2 am. And the workers are dragging. Lol. But that's to be expected. read more

Whataburger - Dining room. - Fast Food Near Me - Hutchins, Texas

See all

I love this location because it is up the street from my companies terminal AND most importantly, they have truck parking! You should be able to find a decent spot if some of the other truckers aren't being rude that day, lol. The food is always fresh here but you do need to check your bag before leaving to make sure your order is correct. They have messed mine up on several occasions but fixed it immediately when I took it back in. My favorite sandwich from here is the Mushroom and Swiss with chicken instead of a hamburger. The fries here are always fresh also. I'd say I eat at this location about twice a month. read more

Whataburger - Mushroom Swiss with Grilled Chicken. - Fast Food Near Me - Hutchins, Texas

Roaches everywhereeeee in the dining area !!!! 1 fell from the ceiling and landed in the next booth . Everything on the floor is a dead roach read more

35 min wait for cold food. Sent it back. Management needed to help this place out. Come on Corp San Antonio and Chicago. Get it done!

New management? Hopefully they get it whipped in shape. Pretty sure someone had a panic attack, or God knows what, in the middle of the Friday night dinner rush. Worsening the already baseline slow service. Don't bother with this location, they get no part of your order right either read more

Amazingly slow service here!!! Only stop here if you have 20 plus minutes to wait in line.

The food is cold. It will take up to an hour just to get your order, don't waste your time here. Drive and extra mile and go somewhere worth your money and time. read more

the food and customer service is always great , but they make you wait for sooo long I got here about about 50 mins ago in drive thru & they only attended 2 cars which is crazy please speed it up thank you ! read more

It is amazing to me how I waited 5 minutes to place the order when I was the only person in line. Should have walked away. Been waiting 10 minutes for a biscuits and gravy. Amazing... COVID has done such a number on customer service in food industry. Pathetic. At least the restaurant looked nice. read more

They ALWAYS GET my order wrong. Then when I tell them, instead of making me a new sandwich they asked me to hand it back and they will take off whatever was wrong, really??? read more

Slowest service on earth. Waited 15 + minutes for a bacon and egg taquito. Finally had to ask what was going on. No reply and there were only 4 customers in the restaurant. Poor service!!! read more

Fu*k this place. It shouldn't take 45 minutes in a line of three cars to cook some da*m frozen pre shaped beef that probably is not real beef at all. I'll give a five star but only if it's a NEGATIVE five stars. read more

Horrible management and ridiculously slow night shift staff have not moved in 10-15 minutes fixing to just leave read more

Whataburger - night shift is ridiculous ben in this same spot not moved in 10-15 minutes it's like this anytime I come here at night - Fast Food Near Me - Hutchins, Texas

The customer service at this What-A-Burger was superb! Ruby H. is a gem! The Good --------- 1) Excellent customer service 2) Food order was 100% accurate 3) Food temperature was perfect 4) Food quality was perfect The Bad -------- 1) Placing the order took a bit longer than normal but that was because the cashier wanted to ensure that we would be satisfied and she took extra time to review the order for accuracy plus offered extra menu items for suggestions. read more

One of the nicer Whataburgers I've been to. Right off 45 just outside Dallas, this location was cleaner than most and the staff seemed very nice even though the place was pretty busy. I opted for the meal I usually get when I come here - which isn't often - and that's the chicken strip meal. Something about dipping those fried chicken pieces into their gravy satisfies the taste buds more than it should. read more

"SLIME IN THE ICE MACHINE" My Husband is a truck driver and would often stop at this location for breakfast. He had stopped going when the quality of service (including upkeep) and food declined. Recently he decided to give them another try. This particular visit went well up until he went to get a refill on his soda...this is where he found SLIME in his cup!!!!! His stomach turned INSTANTLY! Just think, there may have been a time where we have ALL finished our drinks and not gotten a refill and ingested slime. THAT'S JUST DISGUSTING!!!! read more

It's not a bad place however I just got out of work to just buy a burger when the manager rudely tells me to not order on the passenger side cuz it's hard to hear( maybe she just needs to clean her ears) like how am I the only English speaker to tell her what I want while my driver is a only Spanish speaker and later they didn't have Apple Pay on drive thru window so I had to go insides and after I payed for my food the manager kept talking about how she hates her job and how annoyed she is in telling customers to do what she wants and stuff. I just wanted to hear my food getting cooked not negative things coming from her while leaving fedEx ground. read more

As per usual this place is filthy. The nap is are out the drink station is gross the floor is nasty. The employees are nice and this is less than a mile from my house and I fuckin love whataburger. So that's why I come here. If one was closer I would not frequent this one. I have been to the one in Red Oak and it's always clean and stocked. I feel this one could be too if there was any type of management here. The have no leadership which equals a nasty restaurant. This is worst Whataburger ever. 10pm at night I try to order in the drive through and they say there is NO ONE in the kitchen! WTF? This place is horrible! read more

If you want soggy bread and cold oily fries, this is your place. I would have rather had McDonald's (and I hate McDonald's) over what I had today. (BARF!) read more

Food was great 10/10, but the cashiers are horrible, rude, and do not repeat your order to you, ask twice for condiments because they WILL forget. Cooks are amazing, no complaints. read more

Stopped in on our way to Conroe, Texas. Service was ok. I got a double meat....meat was luke warm, as you can see in the picture, didn't eben melt my cheese. I thought they cook to order.....but i guess i was wrong. read more

Whataburger - Un melted slice of cheese..... - Fast Food Near Me - Hutchins, Texas

See all

Wish I could give a zero. Worst whataburger I've ever been to. My order was wrong. I got over charged and to top it off I called back multiple times with no answer. My appetite is ruined. Also since when don't you guys ask if I would like ketchup? In such a rush I said spicy and didn't even get that either read more

If you could give them nothing Im seating in drive Thur for 30mins or more for one sandwich is crazy's... They need new management at this place , keep driving don't stop here....very bad service!!! read more

Although there were only 5 cars in the drive through, and the inside restaurant wasn't busy, we waited more than 25 minutes then finally drove away without our order. Whataburger is infamous for slow service but this location sets the standard for poor management. Too many better choices to waste your time and money here. read more

First - we are huge whataburger fans, so it's disappointing to rate this place with a one. Restaurant- tables were dirty, and generally the place was unkempt. Restrooms - weren't dirty per se but clearly not well maintained. Service was horrifically slow. On to the food - burger was super salty - not the usual whataburger salty, but super salty. I ordered a apple pie and after leaving discovered it was lemon - no attention to detail. Fries, cold and very stale. On the bright side they had a young man spraying down the parking lot....not sure why at 6:30 in the afternoon, when his services were need more in the dining room. Sadly - I won't stop here again. read more

Whataburger? Whatever.... I've travel to Texas frequently for business and I always see this chain everywhere. I finally decided to try it last week during a roadtrip out of Dallas. This location was a nice stop as it was next to 45 so easy exit and entrance back. The place was clean (including the bathrooms). The burger was average. I've had better. The onion rings were good. Ok if you are in a pinch for food on the road (like I was). read more