Ordered curbside this morning and I had to inside to get my order then was handed my cup to get my own drink . Hashbrowns were hard and cold . The service is usually great I get breakfast here 3x a week . read more

Whataburger - Can't eat the hash browns - Fast Food Near Me - Houston, Texas

Once again, we have to use this water burger.Because it's closest to our house And once again they screwed up. This time they did not bring our drinks out with our order and they forgot to add cheese to one of our orders. We are on our way out of town.And now we're stuck here waiting on them to fix the problem. I do not recommend this place at all.And I wish they would change management and staff. read more

Horrible service, my mom has difficulties in the language and what she received was teasing and a bad TREATMENT, it is the most disrespectful place I have ever been. read more

The prices on the drive-thru menu are different when you arrive to the window. They up charge/increase prices. Also all previous reviews on long waiting and incorrect orders are accurate. Go to a different location and stop coming to this location. Service at this location has seriously become horrible. Smh. The #20 meal is $4.94 in this picture, on the menu. The manager states that the register price is $5.50 or $5.60. Seem very shady. If the price is actually different then change the prices in the drive-thru menu to reflect the same. Don't overcharge customers at the window. On top of having to wait AFTER paying for your food. read more

Whataburger - The #20 meal is $4.94 in this picture, on the menu. The manager states that the register price is $5.50 or $5.60. Seem very shady. - Fast Food Near Me - Houston, Texas

Every time I come to this restaurant it's always attitude. Why work in the service industry if you don't like people. When you get fast food it's about convenience. It has to get better, this is very disappointing read more

First time coming to this whataburger and wow love the customer service and the front black lady who took my order was so sweet and friendly! Love coming to friendly service read more

Very tasty even thoe line is always long around 2 am but always come here for a late night grub after a long night at the club

I HATE this location. With every fiber of my being. There is something seriously wrong with management here. EVERY time I come here there is a minimum of a 30 minute wait time that makes zero logical sense. You're either gonna sit in Lane B in the drive through for 45 minutes, or you'll end up waiting 30 minutes inside for a medium fry. And most of the time the order isnt right, that is if you're asking for crispy fries. Doesnt matter. Its the same every visit. Worst Whataburger experience I've had in my 38 years of breathing. But I guess I am partly to blame since I keep coming back and obviously am a glutton for punishment. But after today I've finally had it. Never again. Never again will I risk my sanity and heart rate. Just not worth the borderline profane emotionally damaging experience. You will not be a better person for dining at this location. You will however need therapy after. Never again. Absolutely infuriating. read more

New facility, not so articulate staff. Food is a hit or miss depending on time and who is on the shift when you are ordering. I don't know if it's just me or what but how come this seems to be the only place that likes to pour mustard on their hamburgers? Doesn't matter which on I visit but geeeze, there are some of us that DO NOT LIKE mustard on their burgers. Yes, I request for them to leave the mustard off but guess what happens all the time? Yea, I thought so. read more

Whataburger - Fast Food Near Me - Houston, Texas

Ask for 1 sweet tea and unsweetened get 2 unsweetened why is this so hard! Damn it ask for onion rings with combo meal that's my onion rings 5 onion rings lol this is I I don't like to eat whataburger read more

Whataburger - a hamburger and onion rings - Fast Food Near Me - Houston, Texas

I came here at 3:40pm on 8-29-2023 and the women who attended me Sydney H was very polite and in good spirit, definitely the best service I've ever had here, tho at night time at about 10:00pm I wouldn't say I've had the same service specially on the drive thru. read more

Twenty minutes trapped in line for a drink! Send help! But seriously, come on now. There needs to be a way to exit this place when the line stop's completely. read more

Don't even bother ordering for curbside you will wait even longer than the people in the drive thru line.So pointless .. y'all need to do better. Oh and once I got home all my food was cold so idk why it took so long. read more

They are always amazing. Food fresh. Last time I went there Christie took my order and she way sooooo nice !

The customer service lacks. The food is good but i went about 10 minutes ago and they had me waiting for like 20 minutes and then i get asked what's my order? I tell them and they ask if I already paid (had to show my receipt) My order had been sitting down getting cold for the past 20 minutes and when I finally get it and go home there's no ketchup whatsoever and everything's cold. Not planning on going back I'll find another one even if its a couple of minutes more of a drive. Y'all should really pay attention at who's in the window taking care of people. read more

If you want your order messed up or a long wait to pick up your order you placed on the mobile app....this is the Whataburger to go to. I ordered my food at 11:13pm, went there and there were 10 cars ahead of me, that I could see. After waiting in the line for 1hour....get to the window and told to pull up, my order still wasn't ready. Are you serious, are you kidding me....ridiculous and then to top it all off, didn't have everything I order (2 Lemon Pies). She said they were out and gave me apple instead....did I order apple? This was my last time going there, I will take my business elsewhere. I know they won't suffer because of me...but that just unprofessional. read more

This location by far is one of the worst locations in this chain of stores. One of the most lackadaisical Whataburger staff and managers I've ever met. Customers are not greeted when they enter or await to place an order. I've experienced this too frequently here and just think it's downright ridiculous. I come here due to travel from my house. However, I'll be looking for another location. I mean the restaurant is not kept up! Restroom is disgusting. Food on the kitchen floor! That is absolutely not what I'm accustomed to going to a Whataburger. DO NOT VISIT THIS LOCATION! read more

I went yesterday through the drive thru and the girl who was at the second window was absolutely rude. I didn't even mind having to wait a little bit because I know they get busy. I just don't understand having to be rude on top of that. read more

Slow service. It took me an hour from waiting to ordering to getting the wrong order delivered to my car. The food tasted old and the lettuce in my sandwich was not fresh Horrible. Order what you want! They'll bring you what they want. read more

Whataburger - a piece of lettuce in a wrapper - Fast Food Near Me - Houston, Texas

istg this place!! i waited almost a hour! than when they came out they asked for my receipt like bro then they said they messed my order up after waiting that long! get your employees right fucking bitches read more

Genuinely rude employees this is probably one of the most ghetto fast food joints I've visited in Houston. The ineptness is astounding and the burgers are just pure grease. read more

THE WORST WHATABURGER I HAVE EVER ORDERED FROM. ADRAIN WAS THE MANAGER ON DUTY WHEN I ORDERED MY FOOD. I ordered through the mobile app then called the driver after an hour of the time I was supposed to receive my food. She said she had just received the order. I called the store to ask them if they can please have my food fresh. When I received my food an hour and a half later, my drinks for all spilled in the bag it came in. My burgers and sandwiches were not made correctly. I proceeded to call the store again and complain about the situation. The young lady passed the phone to Adrian and he did nothing about it. It seems as if he put the phone down and started taking orders and completely disregarded my phone call. At this point my mind was blown on how bad this service was given. I called one more time to let them know that I am going to pull up and to make sure that they have my order done correctly. When I got there, Adrian walked out of his office, stared at me, proceeded to cook food. I had to ask another employee to call Adrian up to the counter, and he acted as if he had no idea on what happened. Now most Texans love Whataburger let me tell you, DO NOT come to this Whataburger unless you want to receive horrible service from Adrian and you food not to be made correctly. read more

I went the other day and i received the BEST service from the cashier at front her name was Estefania she was so nice and she helped us out translating in spanish to my parents on their order, great service. read more

I would literally give this place a zero stars. You cannot go wrong with Whataburger they gave me chicken tenders they had no chicken it was literally just the fried breaded part read more

I placed order online. I had marked order for Take Out. The order was correct no issues. Friendly staff.

So we go to whataburger literally every week this is my third bad experience with whataburger so we did a online order last night and our food was messed up when my son got home with it so I called Angie last night and was explaining to her what was wrong with our order she told us write her name down and when we come back tell them to make our order over so we go back tonight and Angie wasn't there so my son started explaining to a young lady at the register what was told to us last night so she went got Mary and Mary stated she called Angie and Angie said she didn't talk to us I called 9:38 last night have no reason to lie about a meal so then Mary said oh which meal was messed up the avocado burger we never told her what meals was messed up because we assumed Angie wrote it in they log book they really need to get they customer service in order I hate being called a liar even though they ended up fixing our meal because usually we brush it off and don't go back. read more

friendly service. they're doing what they can to keep up. Although i wish the overnight drive thru was faster. very, very long waits during peak hours at night read more

Ordered just a simple 2 sandwiches and it's taken 35 minutes and food hasn't been out. isn't this supposed to be fast food? secondly 6 other cars behind me got their food before me. I DIDNT EVEN HAVE A DRINK!!! read more

Look I get it it's 3am why is there people ordering food at this time but you know what you signed up for and you know what you're getting paid for so at least get your customers orders right without the attitude because I myself would've less than nice and made you quit or worse but I was having a good day and the Latina girl saved your skin because I can tell right away you wanted to escalate the situation after I had paid my food with proof what I was owed but you wanted to charge me more but anyways Latina girl needs a promotion she handled the situation well unlike the black kid he got all serious. 9/28/21 @3:27am read more

Terrible service after waiting almost an hour and they still messed up my order. Funny thing I used the app that said app ready in 5-7 minutes. Yet right. Stay away slow and rude read more

horrible place ever! asked for it to be plain and its like i told them to put extra everything this place needs a new crew new everything! seems like if you want something done right youll need to go in the kitchen & do it yourself zero stars!! read more

One of the reasons that I visited this Whataburger location for dinner was because I wanted to try the Peach Shake which was for a limited time only. That was the first item I attempted to order at the drive-thru and I was told it was not available. I asked if the machine was broken and I was told yes. Well, that made the visit bad right off the bat. There was no apology for this or nothing. The ads are everywhere for this, online and the drive-thru. This is not the first time I have been to this location and the shake machine was broken. Extremely Disappointing!!! read more

HORRIBLE SERVICE!!!!! I put my order online thru the app and after waiting for 15 minutes outside. I ended up fed up and decided to go inside to get my food. And the manager was in there and he didn't do shit! Not even apologized! Never going back!!!! read more

If I could give this place zero stars I would. Today like many occasions they forgot something I ordered and paid for, now I'm leaving my house to go back and get my food. This is frustrating! Double check the receipt before you put it in the bag!! read more

First time at this location and it's OK. The staff is friendlier than most!

When on a short, early morning road trip (couple of hours), the hubby and I always seem to stop at a Whataburger for breakfast. They have decent breakfasts with some table service when it's not too crowded. This one was a bit more disappointing and we've been to many on the outskirts of Houston. The dining room wasn't clean which was disappointing since there were only 2 or 3 other diners eating in that morning. No table service for coffee like at other Whataburgers for breakfast. All of this might have been because there didn't seem to be many people on staff this morning - which is counter intuitive since it was an autumn Saturday morning on a road which leads straight to Ren Fest! If you were management, wouldn't you expect more traffic with this combo? My biscuit and coffee were just as good as at other Whataburgers, but that is where it ended. read more

always fuckin up orders this some bullshit either they forget something or they give what what you aint want and if youre lucky like me you get what you dont want and theyre missin shit read more

Drive thru employees were really rude, didn't have any orders right, the line took too long & finally after getting our food it's all cold...I've worked fast food & this is very unacceptable!!!!!!!!!! read more

I can't believe the incompetence of the staff. Truly appalling. After a long day of work, I do not come to this establishment to be disrespected and ridiculed. For Christ sakes, I was just getting a burger. Not once did I disrespect them, but came with such disrespect and told me I had to pay again after showing them my receipt. They should be fired, and they need to be taught some manners because CLEARLY their momma didn't teach them. read more

Cool staff. Everyone there is really helpful and nice. They never get my order wrong. Burgers are always good here. I think they are much nicer than other Whataburgers. read more