Smokehouse burger had an overwhelming fake smoke taste,cold fries..slow service Shake was undrinkable. We wont be back. read more

FOUND PLASTIC IN MY BBQ CHICKEN TENDER SANDWHICH!!!! I went today right before lunch rush. When I got to the window I checked my bag (thankfully I did) bc they did forget a fry which they did end up giving me. But I was not happy to find plastic in my food. Just be weary next time you eat here. I'm not sure if they wanted to make sure we were getting our daily dose of microplastics or what. read more

Whataburger - Plastic in my food - Burgers Near Me - Charlotte, North Carolina

The food was good. The staff needs more training ASAP. Looking at similar reviews I see this store won't be here long.

This was terrible. Do not go here. It took 34 minutes to get a chicken biscuit and a burger. The only reason I didn't drive off was because they already swiped my card. It seems like there are no systems in place and terrible service. read more

Today was my last time trying Whataburger. My family and I tried it when it first opened. When we made it home ALL of our burgers were wrong. We gave them the benefit of the doubt, because it had just opened and overwhelmed with customers. A few months later we tried it again; needless to say our food was wrong again. Well, today I decided to try it again. Not only was my burger COMPLETELY WRONG, my fries were overcooked and hard. I could not eat it. If I would have checked my food before I left; I would have asked for a refund. read more

Completely unorganized. 6 people standing with uniforms in the drive thru. On the line for 40 mins. And they did not take my order until I got to the front of the line and had to wait another 10 mins. Not sure if the food is worth the wait and or aggravation. read more

You need a new breakfast crew. Placed my order, 2 cars in front of me, sat for about 10min before I was at window. Guy looks at me and says "who are you?" I told him I placed an order with the guy by the menu. He walks away and another guy walks up wearing a full head and face mask like he's a member of Antifa and asks me my name, i tell him my name, and he walks away. I sat there at least 10 more minutes before I got the biscuit egg sausage sandwich. It was crazy, creepy, experience. Also Im pretty sure there were people parked waiting for food when I left. Good luck with that. read more

I've eaten at this chain in 4 different states, a dozen or so restaurants. Congrats, Harrisburg! You have the WORST franchise in the history of Whataburger. The absolute worst service, hands down. The food was decent, but after the crappy service, it could have been for free and it would still suck. The Iast time I had service this bad was at a Wendy's, and they have closed hundreds or locations and is poised to close more. Never thought I'd see a Whataburger that was doomed to fail. Now I have... read more

The Whataburger is phenomenal, and I particularly enjoy their milkshakes; I would definitely recommend it.

I went to the new whataburger today hoping it would be good but it's not at all! I was in the line, I ordered and when I pulled up to get my food, the workers started arguing and one girl was talking about how she wanted to fight somebody while they were on the clock. I never received the right order. I had a whole different order and I was pissed. I went back whenever I noticed I didn't have the right order, and when I went inside, the entire floor was soaked with water! They have a bunch of teenage kids working that can't get the orders correct and suck at providing good customer service. My burger was pink on the inside! The vibes were off and overall, I would say to not go there please save your money and time. The place definitely needs some work. Thank you so much! read more

First time here, and I don't plan to return! The two drive thru lines were backed up and the attendant had trouble hearing our order, requiring us to repeat things multiple times. When we finally received our order, one out of three burgers was made incorrectly, despite the order receipt being correct, and our burgers were not hot. The fries were good though! read more

Got in the drive thru line at 2:31 PM. Sat unmoving for 20 minutes. Got my food a full 5 minutes before I receive my drink and card back. Total time 26 minutes. The food isn't worth the length of time it took them to deliver. read more

Fantastic burgers -- juicy, flavorful patties and perfectly toasted buns. Friendly staff, quick service, and great fries. Will definitely come back." read more

I've ordered from them several times once they opened. When they opened, I was like, Yay!....well, I was surprised .....the product is subpar...order was incorrect....cheeseburger had no cheese...prior order was the same...product was barely warm...I live 3 miles from this new place,,,BTW...and the chocolate milk shake I ordered wasn't chocolate....it was vanilla. I ordered large fries....half were missing. You have an employee problem issue. I won't be back. read more

Burgers are very, very disappointing! Customer service 25 minutes from the time I order, and when I got home with everything, they forgot my onion rings and the chocolate malted taste like strawberry, very disappointed read more

First visit. Pull into drive thru, not a single car moves for 5 minutes. I back out of drive thru and go inside to order. Used kiosk which worked fine. Now I'm sitting and have been sitting waiting on my order for 10 minutes. Still don't have it. People in front of me still waiting on theirs as well. Terrible service. read more

It's been open only a few days now but they already having problems. Food has been good and hot so I'm very happy with that but they need to figure out the drive thru line before somebody gets in a fight over it. It's not easily able to merge over when it's your turn and once your locked in it you better hope your speaker works or they will ask you to go to the other side which means you gotta back all the way out with cones in the middle. Doable but a nuisance. I'm wondering how long now will be before the employees will quit asking your name and greeting you politely before they turn disgruntled and unhappy to be there. I give it a month. read more

I've visited Whataburger locations in Texas hundreds of times, and this experience was not a fair reflection of the brand I know. The visit yesterday was complete chaos from start to finish -- every part of the experience fell short of Whataburger's usual standards. I hope this location can get things back on track soon. read more

Overall the customer service was nice but I ordered the Apple and cranberry salad with extra dressing and eggs. I didn't get any dressing at all nor did I receive eggs which I know I was charged extra for. Usually I check for these things but the initial issue was my chicken sandwich not having cheese which was the only topping I asked for. Overall it seems like the chefs are just doing what they want and the chick fil an ambiance is for show because chick fil a would've gotten my order right. I also didn't receive silverware for my salad. Little mistakes that could've been avoided if the employees were paying attention to the orders. read more

Went her for the first time a few weeks just to give it a try and I was so disappointed. The service was terribly slow and I honestly j a d no clue how much I was paying for my food but when I did pay for the food I was definitely shocked. 2 bacon cheese burgers 1 with a fry the other onion rings a drink and a water for over $30.00!!!! What!?!?! The customer service was fine however the 2 younger females delivering food with cars werw having their own conversation and cursing while we were sitting there waiting. I am just a stickler about customer service and nowadays these young kids habe no respect and do not care. I love less than 10 minutes away and by the time I got home my food was cold. Once I finally ate my burger I was pissed. That burger tasted like it came from McDonalds and so did the fries. Which were McDonalds fries and cold. For about $15 a meal I expected that burger to have some seasoning on it and be out together a lot better than it was. I have to give this a 1 star because thats exactly what it was. Oh and I had to wait in line for at least 30 minutes to get my food. I don't understand how this is fast food and it cost so much and the service is so slow. I may give them another try just for the breakfast but if that's disappointing then I won't be going back. read more

Either wait until they're better prepared to serve or don't go. Drive thru is a mess and no quality control. Random orders going out the door to wrong vehicles and personally waited 30 minutes for 3 sandwiches (after waiting 30 min. to place order) only to find two in the bag as we pulled away. Hope they figure it out read more

The review should be a minus one because everyone in the restaurant didn't have food. Placed my order and after an hour went to the cashier to ask about the status of my order and was told it showing another 25-30 minutes before it will be ready. Manager was sitting at a table doing an interview while the place was sinking. Don't go here. read more

The worst fast food service experience I have ever had. Abysmal. Slow, no sense of urgency, terrible experience. DO NOT COME HERE!!!!! food was average, save your time and go to McDonald's. read more

They made such a big hype when I tried to extremely disappointed I can make better burgers than that

Person who took my order had no patience, burger was not well done. Person delivering my order was swell. Steak n Shake better. Overrated

decent. burger not too bad but fries nothing special for fast food. they do have the good ice though.

First off it needs to be clear that this is just after the grand opening. My wife and I decided to hop in the line tonight since it was the shortest we've seen, after sitting in the line for an hour and 45 minutes we finally were able to get our food. Tons of staff, yet that long of a wait was confusing. This is the part that was actually frustrating, waiting isn't a problem if things are right! My burger was made wrong after asking multiple times for plain, and my wife's Texas toast on the burger was nearly black it was so burnt end to end. Just really frustrated with our experience and unsure if we will return. read more

The customer service and organization of this location is horrible and unacceptable. If the owner and manager don't change their process especially in the drive through they will continue to get bad or mixed reviews. I literally had to leave the drive through today without my food because of the poor service. read more

Worst customer service I have ever seen in my life! Waited 40 mins in drive-thru while others passed on left. Since we were holding up traffic on right lane we asked for refund. Instead were given a completely WRONG order. We insisted on refund but they lost our receipt! We asked for a manager and after another long wait were asked to pull up to side. No apologies from anyone at any time. Still do not have a refund! NIGHTMARE! read more

My family and I drove 30 minutes to get to this location. We were very much looking forward to trying it for the first time! When we arrived, the drive through was crazy busy, but dine in did not seem as crowded. We walked up to the doors and an employee grabbed the door from me and yanked the door shut and said we could not come in and had to wait outside... confused since we saw others walking in through other doors, but we waited about 5 minutes. Tried to open the door again, and an employee at the register yelled at me and my family to go outside and we could not come in.... The same employee from the first encounter grabbed the door and slammed it closed. Safe to say we immediately left. No manager in sight. read more

The service alone is why I'm writing this sat in the drive threw line same spot for 10 mins while the other line just moved along. Professionalism is questionable with taking my card away to process my payment instead of bringing the payment processor to me. The staff is terrible while I was waiting in line for 10 mins in drive through the guy came on every 45 seconds to ask if we ordered while we weren't moving. This place to be in shambles even being open for 3 months or less. Honestly wouldn't recommend anyone to this location currently writing this while I get my food which has already been 25 mins since I've ordered. They have employees just walking in and out asking names they aren't on the same page and no one seems to know whats going on. Almost certain my food will be cold from the wait that I'm in-during at a fast food drive through. Wish I could give negative stars. So just got food 30 mins after the fact and it was indeed cold just went to McDonald's and got my food less than 5 mins after. Was excited for this but extremely disappointed and wont go here again. Figure it out!!!!! read more

I am I recent worker that was just fired from this location because I questioned them about why my hours were cut. So I would like put this out here. Anthony moss doesn't care for the crew he has. He literally talk to the workers in the group chat like they don't matter. Ariel the dick riding manager she is be touching you guys food with no gloves because she's trying to get her "times" down. And zariah is a extremely hypocritical lier. She told me upon hiring me well before the store opened that I would have 40hrs a week. And weekends off. Eventually that changed. And I still worked what I was given. I didn't my job to the best of my ability. If I was y'all. I would not eat at this store. They take the meat off the grill well before it's done to hurry and get the food out. The grease looks like motor oil. They be dropping food on the ground and then picking it up and serving it. Cause it was just the bag or the wrapper that touched the ground. They be using old meat. And when told it's old. They say to still use it. Mind you I was just an order taker. And everyone in that store talks. Including some management. The only managers in there that are genuinely respected/respectful. Is Omar and deserei everyone else is just a bunch of suck up ass holes. The restaurant is infested with flies. I killed a fly on the drive thru Window. And to this day its still there. Y'all's wait times only happen cause cause they keep under scheduling people and sending people home because of "labor" which I really don't gaf about when I have bills that need to be paid. The store is just nasty. And I'm not the only employee that feels this way. And I literally got fired yesterday while in my day off. Cause I asked why my hours went from 31hrs this week down to 16hrs. And then alot of the co workers started saying how they feel. Next thing you know I wake up this morning to someone telling me "non management" btw telling me I was removed from he schedule. But I guess that's the joys of being in a at will state. But yeah don't eat there. Someone is bound to get sick. Mark my words. read more