Ordered uber eats and it took hours to get my food. Even though the food was not picked up right away. Store never even considered giving me a new order with fresh food. Instead kept the same order at 9:23pm which was picked up at 11:04pm and delivered to me at 11:25pm! The store is not courteous about what they serve. They don't care at all what they give out. Not cool at all. read more

Whataburger - Burgers Near Me - Abilene, Texas

Incredibly slow. Incredibly inaccurate. Incredibly (insert any bad reference to food service here). Glopped on mustard...I've never tasted that level of sour in a mustard ever before. Also...the slowest Whataburger I've ever been to. The slowest of the slows. Never again. NEVER AGAIN! read more

Not the great place. Staff have a dripping nose and working the fries staff has no pride in the way they bag anything up. Counters are so coved in crap that they cant put you order on them, so they try to hand you everything to you. ‍ restaurant 101 ask McDonald's never hand customer food set it down so they can pick it up! read more

I want to like Whataburger, but they make it impossible. Service was incredibly slow, the burger was cool, the cheese was cold and on top of it they charge for ranch. Never again. read more

Good Whataburger food - but THE WORST drive thru in a 300 mile radius. Can't get orders right, drive thru person talks so fast you can't understand her, can't figure out how to whatasize an order - SO JUST LEAVES IT OFF THE ORDER! Took FOREVER to get our order. Can't wait until the new whataburger opens in Abilene so I NEVER have to go the the one now EVER AGAIN!!! read more

Close this location down asap. Awful service always. Even if you live a block away go ahead and make the trip to any of the other ones in town... it will still be faster. Doesn't matter if there's one car or 10 cars in the drive through, you'll be sitting there 30-45 minutes at least. Crappy service as well. Worst fast food joint in the entire Big Country. read more

The customer service was outstanding, food came out quickly, hot and fresh. Never have any problems coming here.

We've been in Texas for 10 days and have seen several Whataburgers. Heading back to SoCal now and I said to hubbie we should stop at WHATABUGER before we leave Texas. Next stop Abeline. WOW! Well worth the time. Hubbie got a bacon cheeseburger, fries and a white chocolate raspberry shake and I got a patty melt. It was all so good. Service was beyond excellent. We got our food fast and hot, except the shake! Haha. The restaurant was so clean, except for the lazy grown man that got up, walked out and left his half eaten burger and trash on the table. Where are your manners? The restroom was clean and stocked. They come around to everyone with a tray of condiments and napkins and ask if everything is okay. I'm so impressed. No pictures of food. Too hungry and ate it as soon as they brought it to us. read more

Whataburger - the outside of a restaurant - Burgers Near Me - Abilene, Texas

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Abilene Texas South Danville location, they really need some work on customer service, I had to wait 20 minutes in line with one vehicle in front of me when I did get my food I stated to the young man at the window that this was ridiculous to have to wait this long and I hope that my food wasn't cold, he had the audacity to say to me as I was driving off I'm not the cook.. OMG.... I usually use the South first location I was on that part of towns so I chose the one on Danville, never again I'll go back to South first they Rock, I really do love Whataburger but customer service is important never had any issues on South first with that location read more

Burgers were perfect. Fries were crispy and seasoned. Drive thru service was great.

Very disappointing. Been waiting for food over 15 minutes in the drive through. Good food, slow slow slow service.

I waited for 40 minutes. When I went up and actually said something they had it out instantly, so it was obviously ready and they just didn't bring it to me. Absolutely ridiculous.Do better. read more

I'd take an unwrapped sandwich from a homeless person before I'd eat here again. Girl at the counter was rude too. Restaurant was dirty. Waited almost an hour for our food. read more

Whataburger on South 27th in Abilene Texas has the worst service, both times I went I had the same retard taking my order,Took 10 minutes to even take my order,then she got it wrong,the second time I went she took my order and fell asleep while she was taking it,I got to the window and she had no idea what my order was,they don't deserve any stars but I can't post this without leaving one read more

The chicken apple cranberry salad was excellent as was the Spicy Chicken Sandwich. The service was fast and friendly and is obviously a local favorite as almost all the tables were occupied. read more

African American dude that works night shift needs to be fired. Told him what I needed after he had forgot to put it in the bag when he brought the food originally. He responds with "was it on the receipt" then reads the receipt and brings out half of what was on the receipt HE JUST READ, then walks away without saying a word. wild read more

I love Whataburger. The green chili double and Monterey melt are wonderful. Fries are always crisp and service is pretty fast. Plenty of tables and always clean, service is always with a smile. Fast food at a good price. Lets go! read more

Food is decent enough for fast food. Made an order ahead to pickup that was supposed to be ready when I got there, waited 30 minutes for cold food. Very unhappy. read more

My experience here today was absolutely horrendous and unacceptable!! First and foremost my food was extremely cold I had to go home and actually rewarm up my burger in the microwave and put my fries in my air fryer because it was freezing.. I paid for a honey mustard and never received it but I didn't go back because they were so extremely rude to me the woman on the speaker actually got upset at me because I said small and wanted to change it to a medium and her reaction was "oh Jesus" then she turns off the speaker and come back on to say what else can I get for you? In the rudest tone! I ended up calling the store to try to get a refund for this horrible transaction only for the general manager to get on the phone and tell me that he cannot do a refund because " like Walmart they would need the burgers and items back" whatever that means... so all in all it was HORRIBLE! read more

Was disappointed here this week. Most Whataburger locations are pretty consistent. Stopped by here early on the way to go hunting. They didn't have biscuits at 5:30 AM! They then got my kid's order wrong and after we waited forever in drive through, I was finally able to get a biscuit and gravy (at least the biscuit was fresh I guess). Of course we got to where I could eat it only to find they didn't put a fork or napkins in the bag. Service was not friendly, was slow, order was wrong and couldn't eat it once we got it. Only reason I'm not giving one star instead of two is that I'm a Texan and this IS Whataburger. Just feels wrong to give any of them 1 Star... read more

How can you go wrong in Texas with Whataburger? You can't! Whataburger has ever let me down. Today we had a meeting in Abilene. Lunchtime we were headed back home to Ft. Worth. We saw Whataburger and pulled in to go through the drive-thru. My wife and I ordered our meals, her a Whataburger Jr; Combo and me the Sweet and Spicy Bacon Burger Jr. Gotta have Spicy Ketchup with the fries. Yummy! We headed on down I20 with very happy tummies. read more

Always great tasting burgers! Even when they mess up and forget cheese. Or add all veggies on when all you want is lettuce. Can't go wrong with a Whataburger burger! Kids enjoyed their kids meal except no cookies were in the meal. Sweet tea good. Coke, you can't beat Coke! Good fries as well. A little slow on service, but worth it for fresh food! read more

If you want a whataburger location where the goal is to shower your burger with mustard this is the place. The tasteof the burgers gives off hints of the retardedness of the cooks while the ice has an aftertaste of mop water. read more

We are from California and it was our first time at Whataburger; and we told the cashier and he paid for our meal! Everyone was so sweet and it was a great way to end our exhausting day of road tripping back to California read more

I'm here at the moment best service clean restaurant not having any complaints food is awesome I love it I have to say this place is moved up in the world read more

Whataburger - Burgers Near Me - Abilene, Texas

The burger was cold,staff under trained,and under seasoned. Terrible service! !! Staff more inertressed in talking to each other thandoing job. read more

We asked for grilled cheese sandwich and the employee LIED and said they didn't have grilled cheese sandwiches?! This location is trash don't come here! read more

We hit up What A Burger after a night at Linda's, spent the time recapping the events that took place. Stories about the A-Holes at the bar, that guy who had his jeans tucked in his boots you know the guy the one with the "Ex-Wife Beater T shirt" on. From what we could put together from the conversation, Mr. Whitten had the Bar sprayed with some type of repellant that caused the ladies not to take note of us.... The food was OK like any Whatabuger, same staff with a couple new ones xo stop on in then before heading home an extra 30 to sober up could pay off.... read more

Whataburger - What-A-Buger - Burgers Near Me - Abilene, Texas

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IVE BEEN IN THE DRIVE THRU LINE FOR 56 MINUTES OH MY WORD!!! I seriously watch two cars start to fight. Like honking and flick off and screaming because someone inside isn't doing their job!! This. Is. Absurd. read more

Really fresh? What? Whataburger had changed their policy . During busy times they serve PREMADE COLD burgers I have complained to corporate but they blow you off. This has happened to us in at least 10 different whataburger in different parts of Texas all during busy times. The cheese isn't even melted to the meat!!!!!! If a burger is cold it isn't fresh. The buns are always cold never warmed. This one at hwy 80 near judge Ely was the worst even the fries were cold!!!!! read more

My son and I both order plain cheeseburgers and fries. The fries were cold and both burgers had mustard on them. We had gotten it to go and I ran back to get them replaced, which they did very quickly and politely. Got back in the car, drove away, and the new ones STILL HAD MUSTARD!!! Augh!!! (yes, I saw them throw away the old ones). How hard can it be to not put a condiment on a sandwich? read more

Went here yesterday with my son and his two friends, ordered and sat down to wait for my food. After 45 minutes I went to check on it and was told they skipped my order. I asked to speak to the manager but he wouldn't come out. The lady behind the counter asked if I wanted my money back and I said yes. Then I waited a little longer and asked about my food and was told that I could either get my food or my money back but not both. I told her to get the manager out there to talk to me. She went to the back for a bit and came back to tell me he wasn't coming to talk to me. Worst customer service ever! I understand mistakes happen and that's fine, but it's not okay when it's handled like this. I own 2 QSR businesses and I would never tolerate a manager refusing to speak to an anger customer or personnel unwilling to correctly fix their mistake. They lost my business for good and the owner really needs to do something about this location! read more

I did recently stop going to this Whataburger location. I did go here just about 3-4x a week... But due to the last month they have gotten every single order wrong or forgot the stuff I asked for on the side or extra. And more then half of the times I went they were NOT busy. There was maybe 4ppl in lobby eating. read more

While service is slow at times I think Whataburger is still great! My favorite thing here is the patty melt! While it maybe the unhealthiest thing I've ever eaten, I can't help but get me some more! Drive thru lanes are slow at times and the inside of the restaurant dinning area could use a face-lift, but thats not what you came in here for. The burger is where its at! read more

First time eating here, got the Whataburger meal. Very potent diced onions, only downfall. Love the shoestring fries! Awesome that they cook fresh as you order! Very impressed! Will be frequenting with the family! read more

Slow service kinda rude staff. Went thru drive thru at 10:45 ordered just patty melt combo n shake since they weren't serving breakfast yet... Sat in drive thru after placing order literally 15 minutes waiting so added a taquito when we got to window since the guy refused to let us order a breakfast item until 11 pm even though the taquito was already made and they just added it to our bag and Bill. read more

Slowest place in Abilene... I have literally say in the drive through for 45 mins before.. Good food tho!

Was passing through and pulled off the interstate after seeing a billboard. Clean, nice staff, good service and great food. Back on the road in no time. Good stuff read more

We set for 30 minutes waiting for food on a Friday night. I went up to the counter and there was a line of orders that were ready that just hadn't been brought out. Needless to say the burger was cold. read more

It literally took 30 minutes just to get two Whataburger meals and there were only 2 cars in front of me... This happens just about every time I go! read more