Couldn't get tile contractors to call me back, so I went to homeadvisor to look for a tile company. Two showed up and I contacted both for an estimate. The first one called me back then no showed. John at Whaley Custom Tile contacted me and gave me a reasonable estimate to install floor tile then porcelain and glass tile for a tub surround. He was upfront that he was very busy and would try to work me in to his schedule. I appreciated John's honesty about being busy and was ok with waiting.
John was able to get the floor done a week later and was able to finish the tub surround within a month. All of the tile work was beautiful.
Communication was not the best so I had to pester John a bit but he was always very pleasant. I do however understand this happens when someone is a sole owner/operator with no office staff.
As a second homeowner, I was around for the floor install but not the tub surround. The job site was not cleaned up as much as I would have liked but not so bad to drop a star. I also realize with winter snow and ice that it's much harder to keep things clean when you have to come in and out of the house a lot to cut tiles and mix mortar and grout. read more