We left our old condo association to find an even worst one. We have been with this management company only three months and I'm so ready to pull the plug again. They promised to service our lawn on 9/2 and here it is 9/20 after numerous emails and phone calls we still have no service. This company is lousy!!!!! read more

Worst management company, they are extremely dysfunctional and lie, lie, lie about everything. We currently have Eric Staszczak as our property manager. He's also apparently the Executive Vice President . That's a joke in itself. The guys communication is horrific. They also hire incompetent employees. When they do hire good ones, they end up firing them for lower wage ones. Don't be fooled, this is an investment company, money is the bottom line for them, not the care of the properties they manage. read more

My condo building management was taken over by Westward 360. A few months ago I was asked if the building plumber could come in my unit- I was not experiencing any issues and my unit is on the first floor but I let him in. I know the plumber and have had him in per the prior management request twice before and there was no charge on these occasions . Another time I had an issue and contacted same plumber - we agreed on a price - and he fixed the problem - and I paid immediately. Under Westward 360: plumber asked me if he could replace a toilet seal ring - he thought it might be the reason a pipe in the garage was dripping onto a vehicle - I said yes - there was no mention of a charge - he replaced it - 20-25 minutes- and left. 3 months later I get a delinquent notice from Westward 360 stating I owed $300 plus 2 late fees of $50 each . I didn't see the first one - but I had no idea I owed anything . I tried calling and leaving messages - nothing - I sent a "WTF do I owe you $300 for?" Email and they finally replied stating it was invoice for plumbing work - $300 for a toilet seal ? I sent them a quote for this job for $182. and agreed to pay this even though I would have done it myself had I known up front . They still don't accept this and want to overcharge me plus pile on late fees. If you are a renter or owner Do NOT agree to let anyone enter your unit who is in any way affiliated with Westward 360 unless you want to get price gouged. So disappointed with these slime ball tactics but it's not my choice who manages our building. If you have a choice - choose another! read more

Absolutely terrible. Selected them to replace Connected Management and they are even worse. I have contacted them five times to repair the buzzer without success. It is very difficult to get a package delivered or receive work hardware from IT without functioning infrastructure. We just went six consecutive quarters between quarterly owners meetings. Since COVID there have been three heroin distribution networks in the building and yet Westward will not install any cameras even though the city will cover the cost. We lost a five thousand dollar fee from Chicago Fire because they didn't know we had two entrances or what the address was. Westward thought it was the building next door. We had the sewers back up in the basement and it took two months to get a response. Then they sent a crew with a jackhammer to sit under my desk for three business days w/o any notice. Similarly a tuck pointing squad came to scrape the walls of my office for three business days and leer in my windows. No notice posted, email, or phone call. Run, do not walk from this company. read more

Was renting in the same unit for 3 years and then they took over... Communication skills and ability to handle any issue with the unit were terrible. Had to reach out multiple times to get issues resolved. Such a headache to deal with. Look elsewhere for property management. read more

I have two words for this company: Consistent & Understanding. I have been a tenant with this company for over 10 years ! I have nothing but great things to say. They have always been consistent. Whenever I need any work done in my apt unit, they are always quick to respond and fix the issue or problem. They are also very understanding. I recently had an issue with my bank and was not able to pay rent on time due to fraudulent activities. I was so stressed out and frustrated with my bank but Aubrey Joaquin was so understanding and very accommodating. I really appreciated that in a time of uncertainty. She made sure that my well being was first and she was so understanding of the situation. She put me at ease and accommodated my needs. So thank you Aubrey Joaquin. I appreciate you! read more

Ainnie was very professional and polite in addressing my incorrect late fee. She checked with Nicole and was able to have it removed from my account. read more

Westward360 was very helpful and accommodating as a property management company. And when the time came to sell my condo, Jaymee L was incredibly helpful and responsive. Especially with time sensitive questions and requests. She was a pleasure to work with. read more

I called into Westward360 yesterday morning and Ainnie was a HUGE help in giving me the info I needed to move out of one their buildings. Thank you so much Ainnie you were great yesterday! read more

This management company is the worst and very unreasonable. They nickel and dime you for every penny, yet fail to keep up with fixing appliances. My roommate and I had to deal with our circuit breaker blowing out for many months and it took them 4 months to get the issue resolved because i threatened them. They also charge unnecessary fees and don't treat their tenants well. Darryle who is our property manager ignores our phone calls and emails. Sometimes, in order for me to get in contact with her i would have to call someone else to complain. I truly hate this management company and will never rent with them again. If you are considering renting with Westward360 I would highly recommend looking elsewhere. read more

If I could I would put zero star. This management company took over our new construction townhome community and within 3 months their manager Elissa shows such of rude attitude and no professionalism at all. When management company took over in January they paid few hundred $ as bank fee to open up new bank account. Since when any bank charges fees for opening new accounts ?? So shadyyyy According to declaration, to park on a street is not restricted, but manager Elissa is issuing fine by parking a car on a street between 11 pm and 6 She already hired roof survey by drone, even though most of townhomes are way less than 1 year old. Good luck to us as the OWNERS of our townhomes at the beginning. STAY AWAY from this management company. Attached are email responses from manager Elissa and how she treats the owners of townhomes that Westward is managing. Unbelievable read more

Terrific customer service ! Ainnie answered all my questions & went above & beyond to get me the answers I needed ! She was Awesome ! Highly recommend this Property Mgmt Co. read more

I had been using Owl Management, which was merged into Westward360. When things were smooth, I had no issues. In fact, previous to a change in property manager, things were great. I had a hot water heater break, and they were on it. The new manager was horrendous. They had posted an out of office stating that they were "overwhelmed by their email and could not reply". I find that amazingly unprofessional. This is an ongoing issue. I was in the process of selling my condo and wanted them to take care of punch-list items from the buyer. They were incredibly unresponsive, unclear, and generally unhelpful. It's been 4 months since the sale, and I am only now being 'charged' for additional services. They've had the invoices for months. I asked them to close the account months ago. The dashboard does not reflect how much I owe, I had to ask for invoices for the services rendered, etc. All in all - do not use them for rental management. Terrible. read more

My building is fortunate to have Alessandro Cassano as our property manager. He is professional, responsive, and knowledgeable about maintaining a large building. I appreciate everything he does for our association and would recommend him to others! read more

Had some work performed by Westward360 at my home. I worked with a Maintenance Coordinator (Jared C) and Tech (Roger) who were two of the most professional people I have dealt with. Jared went out of his way to to get the work scheduled between holidays and was always responsive and respectful. Roger treated my issue like his own. I am luck Roger was assigned to me because I am not sure another person would have resolved the issue. Having work done is always stressful but these two made it as easy as possible. read more

Where to start? I lived in a building they managed for a little over two years, from 2017 - 2019. In that time, they went through several on-site manager, each as ineffective as the last. Something as simple as getting assigned a couple of spots in the building bike room required so many follow ups I eventually gave up. It was virtually impossible to get anyone to do anything. It took them six months to get them to add my email to their building updates list, now ten months and counting to get them to remove it. More concerningly, I received a late night call about a water leak coming from my old unit this past weekend. I feel bad for the people who live below - Westward360 wasted time calling me while water poured down their walls. Maybe I don't know much about the property management industry, but I'd think one of the top priorities would be knowing who lives in the building you manage! I'm convinced there is no task to small for Westward360 to not do. read more

Westward assumed management of our 18-unit building in 2018 after merging with our former management company, and the process has been a complete train wreck. As I write this, electricity and gas to the common areas has been shut off because they failed to pay multiple invoices. Our dumpsters completely disappeared for a few days in November 2019 only to reappear about a week later--our manager (the third in less than a year) could not figure out what happened to cause this. We later discovered a large balance owed to them. When we hired a management company to manage our condo building, I never thought I would feel like we also needed to hire someone to manage Westward 360. Buyer beware. read more

Spoke with Eurika from Wedtward! she was very empathic and knowledgable during a very frustrating moment. she did an excellent job relaying proper information wilhile curing all inquiries. Her demeanor exhibited great professional and empathy. I am very pleased with her service. read more

I had a minor maintenance issue recently and Darius Mocuta was on top if it. Westward is fortunate to have such a stellar employee. Beyond grateful for his assistance. read more

I recently interacted with Darius who assisted me in finding a new home for me. I told him what I was looking for and he found me a great place within my budget and assisted me through the whole process. Westward360, you definitely hired a great one. Keep up the good work Darius! read more

I been looking for an apartment for me and my giant dog and I have too say Chicago is very unfriendly to large breeds. Which make no sense bEcause large brreeds move slow and are no barkers. I went to see a Westward 360 managed apartment at 6508 N Seeley close to Devon Street in Rogers Park. The area is kind of scary but the apartment was larger than most apartments for $1100 The place did not have many windows and only 3 small closet space. But had a cheap washer and dryer. The one star is for the ridiculous application fees from Westward 360. - $50 application fee - $ 550 administration traction fee - $ 300 pet fee - $ 200 total inspection fee (two a year) - $ 240 water fee per year - $ 360 boiler heated units per year - The other fees will be applied where applicable So there you go. To sign the lead se you need to pay these greedy company $900 plus the rent. And in the year you need to pay $800 extra for nothing. Then for an ugly place on a shitty part of town you need to have $19800 IN SAVINGS!!! This is so ridiculous. If I had this money in the bank I wiLl be looking for an apartment in Evanston a nice part of town not in Rogers Park. Westward 360 also takes advantage of owning a pet to charge unjustified fees. Do you need an inspection? You are going to charge me for the damages anyway greedy prick. And for the almost $20,000 in savings this is a way to discriminate the same immigrants living in Rogers Park. People that have $20,000 they have it invested not fluid. So my advise STAY AWAY FROM THIS GREEDY PRICKS WESTWARD 360. Their fees will suck you dry. read more

I do not recommend this company for management of your condo building. They are unresponsive and do not follow up on requests - I've tried opening tickets, emailing, calling, and leaving voicemails. Prior to posting this review, I tried proactively reaching out to their upper management as a last attempt to try to get my requests completed - after many months of speaking with them, there still has not been any progress against these outstanding requests. read more

Our building has been managed by Westward360 since 2019 and I wanted to express my sincere appreciation for the quality of work here at the Addison Station Condominium association which has 24 units. In the last 2 years, we've moved forward with many capital projects (many of which needed urgent attention) including repairs to our roof and masonry, landscaping, repair of metalwork on our stairs and decks, electrical repairs, parking and garage repaving, painting of various common building exterior and interior elements, etc. Behind this company, we have an excellent property manager Vernon who supported by Edlin has made this all possible. Previously, we would rarely see work done and in at least one case we had waited 5 years to move forward to ultimately replace a building structure (this should have been a less costly repair!) -- it kept being brought up at the board meeting but there was no follow-through. Having worked with half a dozen property managers, this lack of action seemed to be the norm. The change since Vern took over has been transformative. Vernon and Edlin have saved the building countless headaches and even more expensive repairs. Even small things like ensuring that our board had access to building mechanical rooms has allowed the owners to take control of issues before they became a problem. Vern even takes the time to discuss issues regularly outside of board meetings. We've been getting things done finally! read more

they won't respond, you inquire about a place via email and then via phone, not even the courtesy of a response

This management company is a joke. Tenants on the bottom and top floor seem to be correct, they don't assist with anything! Its funny how rent needs to be on time but when you open a request to fix something it takes weeks. They provide no follow up with anything. I've been waiting on something to get fixed and still yet to hear back, always get the run around from Melvin and Mark. Very unorganized, don't know what they are doing!!! read more

I cannot stress this enough. DO NOT HIRE THIS MANAGEMENT COMPANY. The reasons are plentiful. We are a small Association in Ukrainian Village, we don't get answers, and they have stolen our money. Nobody in their office knows a thing about our building, and the rep they throw on a Board call a couple of times a year comes in blind. -They bring in their own "maintenance" company to handle maintenance at your building. A clear conflict of interest. As I write this, maintenance hasn't been to our building in over a month, yet they still take the money from our account. They may offer a low fee, but they will nickel and dime you with maintenance fees. -They brought in maintenance to fix a light fixture that was out. They quoted $275, which we approved. Turns out, the fix took longer than they expected, and they hit our account for over $2,000 without asking for approval or telling us of the issue. For 7 months, we have asked for that money back. For seven months, they tell us they are "meeting with Westward pros to discuss". No contract, no approval of the work, no approval of the invoice. They took the funds anyway. They stole the money from our account and refuse to refund it. -They do not respond to requests via email. As I write this, I have an outstanding email I have followed up on multiple times about our budget and how they are trying to raise our management fees and maintenance fees. As you can see from above, this is problematic. Nobody will respond. Trust me, move on from them. There are DOZENS of great companies in Chicago for management services. Don't get yourself in the position we are in where we have get literally no service, and dealing with stolen funds. GO ANYWHERE ELSE! read more

Eurika Aquino was a true professional and has a great customer service skill set!

If I could I would put zero star. This management company took over our new construction townhome community and within 3 months shows such of rude attitude and no professionalism at all. When management company took over in January they paid few hundred $ as bank fee to open up new bank account ?? According to declaration, to park on a street is not restricted, but manager Elissa is issuing fine by parking a car on a street between 11 pm and 6 am. I guess she is finding the way to get some extra income to be spent later on for who knows what. She already hired roof survey by drone, even though most of townhomes are way less than 1 year old. Good luck to us as the OWNERS of our townhomes at the beginning. STAY AWAY from this management company. read more

We moved into our apartment June 1. It took two months to repair a hole in our ceiling. Door handles fall off almost every door. Our deck has large holes in it, I emailed about it over a month ago and have heard no progress nor even a "we won't be repairing the deck," just silence. Our hot water just shut off and we have no indication when it will be back on. Gonna crack open that lease and read if there's a line that says "We will fail you in every way!" cause then...hey...truth in advertising! read more

Just generally terrible. The people that work there are rude and do not respond when we have problems. There is one issue with are building that we've trying to get fixed for literally years. read more

Went for a showing, applied for a place and after seeing the reviews, I was skeptical. Went again to inspect and saw a few leaks in the ceilings and a cockroach in the basement with trap. Ewwww. Decided not to sign the lease. read more

Do not recommend renting from this management company. Have lived in a unit now where there was a ceiling leak in multiple areas that was not fixed for 2 years. read more

Please, please, please whatever you do: do NOT rent an apartment from this company. I have lived in my current apartment for 6 years. Triview/Westward 360 has been the management company for the past 3 or so. This company and those who work for it are positively unscrupulous. They are expert gaslighters and will tell you that issues have been fixed when they have not. Recently, after my kitchen was destroyed following a burst pipe, I had a Westward360 staff member call me to tell me that my kitchen repairs had been completed, WHILE I was standing in said kitchen staring at a huge gaping hole in the wall and a non-existent kitchen floor. They do not follow up to see if issues have been remedied at all, and they routinely send unskilled people to complete repairs, which is why nothing ever gets fixed adequately. If you leave a message with their after-hours emergency line, you will never get a return call. This past Winter, tenants in my building were left without heat, power, and hot water for a period of several days. Here is a partial list of the problems I've encountered while being a tenant of theirs: Ongoing burst pipe/frozen pipe problems Rats Mold Gas leak (due to my stove being installed incorrectly by their contractors) Stolen packages (due to building front doors without locking mechanisms) Fly infestations Constant building break-ins (again due to lack of building security) Washers/dryers that constantly break or jam leaving you with no option but to lug your already-soapy clothes to the laundry mat Homeless people sleeping in laundry room and common areas (again, due to lack of building security) Things happen in apartments, especially old buildings, but what sets Westward360 apart is how they treat you when it does. When a pipe burst in me ceiling this Winter, the team left me with a busted in back door with no lock for several weeks. They left standing water in my kitchen for days, then finally ripped out the floor, but left me without a floor and with a huge gaping hole in my wall for a month. I had nowhere to cook, no hot water, and a kitchen full of mold and mildew for more than 4 weeks. When crews finally did come to make necessary repairs (which they only did after I send them a letter via certified mail listing the code violations and my intent to seek action), the crews damaged my personal property, including breaking bar glasses (which were in a completely separate room of the apartment from where the repairs were being made), and leaving dirty rags on my sofa. I could go on and on with more examples, but what's the point? I'm devastated to be leaving an apartment that I worked hard to turn into a home, but I simply cannot deal with this company for another year. Run, don't walk, away from this company. read more

Eurika Aquino could not have been more helpful in straightening out my problem with my HOA fees at our Las Vegas property. I will be contacting her directly in the future if I have any additional issues. Thank you so much Eurika. KW read more

Individual attention makes the difference! We are a smaller condominium association that recently transitioned to Westward. Our initial concern was becoming lost in all the other buildings with larger populations that require much more attention. However, with several weather related emergencies from last winter, it was evident we were in good hands with our manager, Alessandro Cassano. The blizzard took a toll on our building and required quick service and long-term solutions, all of which Alessandro was instrumental in coordinating to completion. This experience provided us with evidence we were in good hands. Since then, whether the issue was a critical concern or a quick question, Alessandro was an email response away. We've been pleased with our time as Westward as our management company thanks to Alessandro and his hard work and earnest effort. read more

They are a terrible management company, unresponsive with no accountability. They almost cost me the sale of my condo. I had to get the majority of what I needed from my previous management company. The few things they ended up needed to provide were submitted on the day of the closing after a lot of emails and calls coming from board members, us, and attorneys. read more

Westward360 has been a pleasure to work with. Namely, Aubrey, she has been so consistent and timely with responses and has always been available to answer any questions. I wish our building would have gone with Westward360 instead of our current management. After living in this city for over 20 years and dealing with multiple management companies, I have never experienced better customer service. I cannot recommend them enough! read more

I echo everything Jo W. writes in his review. I would not recommend using Westward360, even if they are the cheapest bidder. They make it up with other "services" and it's not worth the headaches your association will face after years of mismanagement. read more

Beautiful over priced chicago properties inwhich the maintenance repairs go ignored for weeks to months. AWFUL. My dryer repair request has been ignored for 6 months. Previously, two bedrooms where flooded without repair for 4 months (refuse to give me carpet). My rent is 3100. Westward also does not seem to appreciate BLACK business. I'm black btw. read more

I had a mix up with communication for a HOA violation I was dealing with and Ainnie went above and beyond to really help me out. She was very professional and a life saver! Excellent service all around. read more