I take my C55 amg for service and all the guys there are very friendly they work in my car my experience was very good i do recommend this local shop service 10 quality 10 fast service read more

They agreed to take me in for service for $1k but demanded $1600 later on out of nowhere. I don't understand how a business can change their price in a split second for no reason. I will be taking this up in small claims court. Beware of this place. Be careful!! read more

this is the only place you should be bringing your car. In my 16 years of living in LA, I have never had a better car mechanic experience than mine with Westside Mercedes. Every single employee was above and beyond kind, considerate, honest, and trustworthy. From the moment I first spoke with Andy on the phone, the meeting Eric and Luis in office, the whole team is fantastic. Please do yourself a favor and add this place to your go-tos if you are ever in need of assistance. Thank you again WM! While I don't hope my car has any additional problems, if and when I do so, I know where I'll be going!!! read more

Hey guys first time coming to Westside Mercedes, I was helped by Alma to help schedule my appointment. I was having an issue with my ISM Module car wasn't able to shift any gears not even neutral, wasn't a problem with the awesome team here. Kept me up to date with my vehicle, Luis is fantastic and knows his stuff. My car key fob also wasn't working and he fixed that for me which I'm really happy about. Very quality work and professionals, they gave me a quote and didn't change any pricing which I liked a lot. Thank you guys so much, will definitely be back for my services. read more

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I'm not a typical "reviewer" kind of guy, but this business warrants taking the extra step. I've lived on the West side for over 20 years, and these guys are by far the best I've encountered in terms of service, fair pricing, and honesty in dealing. I've had at least four occasions to bring in my two cars to Westside Mercedes (one is a Nissan 350 Z, the other is a Mercedes C class). For the Mercedes, they serviced it a couple of times, inspected it/repaired it after it got semi-flooded, and then helped me sell that car (to a private individual) at a good price. It was unbelievable how efficiently these guys handled every aspect of those repairs, and of that transaction. For the Z, they've done various repairs and regular maintenance over the years, all of which have been done well, quickly, and at a decent price. Ken, the owner, is a straight-shooting no-nonsense guy from New Jersey who tells you like it is. He knows the car business like the back of his hand, and he will do whatever he can to give you excellent service of your vehicle at a very fair rate. Luis and Eric are two of Westside's expert mechanics, who are not only exceptional at their jobs, but they're also very good at communicating to the customer with regard to any and all aspects of the servicing of your vehicle. Alma, the office manager, is always quick with a smile and will make you feel welcome. So, in my humble opinion, if you are ever looking for an awesome, trustworthy, and well-priced place to have your cars serviced or repaired, you cannot go wrong by bringing it to Westside Mercedes. read more

Incredible service and job! Highly recommend. 10/10 stars. Ask for Luis - he was very helpful. The owner is great as well

I don't drive a Mercedes. But my tire warning light came on, and I live around the corner from this garage, so I called to see if they'd help me out. Luis was really nice, said to come over and he'd check and top off the air. He explained that with the recent heat, the tires can lose some air, and that's what happened - they were all down by a couple of PSI. He topped off my air, explained that it might take a mile or two of driving for the sensor to reset - didn't charge me for anything and took care of me and my non-Mercedes SUV. Thanks, Luis!!! read more

Ken and and his predecessor and his crew have been keeping my 560-SL running for over 20 years. This location used to be L&M Motors, owned by Ludwig, but he took a very well deserved retirement and Ken opened up maybe a year ago with the same great and friendly technicians that Ludwig had. Repair's aren't cheap (it's West LA, after all), but reasonable and done right and as promised. Highly recommend! read more

I've been a customer of Westside Mercedes over 25 years and have the highest of recommendation for this independent family owned business. I've had two highly tuned and sometimes temperamental C Class AMGs trading my first one with 130,000 miles and my current with 108,000 miles and both received many compliments of looking and running brand new. The minute your car, especially European Imports comes off manufacture warranties, I highly recommend you establish a relationship here for regular maintenance of your car. The service, professionalism, knowledge and workmanship is world class. read more

Westside Mercedes is top notch in service, mechanical and body work. You will find competence, skill, "know how" and honesty here. This holds true at their mechanic location and their body shop. So helpful, accommodating,. They do excellent work, well priced, and no BS as in many other automotive establishments. Highly recommend Westside Mercedes. I've seen Porsche and other high end in there as well. And of course the body Shop can fix anything. I've never been so happy and relaxed about work on my car as I am with Westside Mercedes. Totally satisfied having superior experience with both elements, mechanic and body work. read more

This place is great. Ken the owner is awesome, honest and extremely knowledgeable and helpful. I've been going to him for over 6 years and have recommended all my friends and family in the area. They have also had nothing but positive experiences here. Can't go wrong with this place read more

Ken, Luis, and Eric are amazing! They were able to fit me in quick and offer an affordable price. Would totally recommend!

Was on a road trip Colorado to LA & suddenly (8 miles from my destination...) my accelerator petal starts to lock up!! I pulled over, quickly (and desperately) searching & saw all of the 5 star rave Yelp reviews. Alberto answered and was reassuring and kind. I made the scary last 8 mile drive straight to Westside. They were *awesome*!! Okay, real talk...I have a G-Wagon & it could be an any amount situation. (Clarity: a not honest mechanic could've charged me $2k & I'd have had no choice but to say yes). BUT... Was a super simple barring. And guess what...$103 later my car was fixed. #notkidding I don't know that I've ever solved a problem on this baby for so little. I think we're all a tiny bit skeptical when we are forced (by breakdown) to take our cars to a new place. Alberto on the phones could not have been kinder. The mechanics at the shop were so good feeling & nice. They looked at my car straight away, ordered the part & had me back on the road first thing next morning. I *literally* could not have higher praise!! Would be a regular if I still lived in LA. Great find for sure. Beyond 5 stars! read more

I had taken my mother's Lexus ES350 to Firestone at 10785 Santa Monica Blvd in West LA because of multiple trouble indicators on the dash board (check engine light, ABS light, and one other indicator). After a 2-hour diagnostic session, the manager, Jovanni Lopez, reported a problem with the oil control valve, a part that I've never heard of. He also provided two error codes--C1201 and P0300. At home, I did some online searches and found that these codes have nothing to do with the oil control value. The P0300 code means "Random Cylinder Misfire Condition", and has a long list of possible causes. I was rather perplexed about this error code: If cylinders are misfiring, this should be obvious when one drives the car, but the engine was perfectly smooth. I then took the car to Westside Mercedes. As per the owner (Ken?), the P0300 error code is very uncommon. More commonly, one gets a code that indicates which cylinder is misfiring. Also, it is clear from the way the car was running that the cylinders were not actually misfiring. So, he concluded that an electrical glitch must have caused the car's computer to register spurious error codes, that nothing was actually wrong with the car, and that nothing needed to be done beyond clearing the error codes. This was done, there was no charge for the work, and the issue was indeed resolved. My conclusion: I'm truly impressed with Westside Mercedes. These folks not only know their stuff, but are also a pleasure to do business with. Mention my name and there will be no charge for the work. (Just kidding). Phillip M. Feldman http://phillipmfeldman.org read more

Been going to Westside Merc for close to 20 years. Ken is amazing. He give you the straight dope on your cars. He is as good as they come. Knows how to troubleshoot cars in his sleep. He is the only reason I still retain my faith in owning Euro automobiles. The day he retires, I'm selling my cars..... He's not the cheapest, but he's honest and the best. His chief mechanic, Luis, is so awesome too. They know what good customer service is. A priceless support for these busy and crazy times. read more

This review is long overdue. I love going to Westside. Ken, the owner is an awesome guy, knows his cars inside out and Luis, one of the mechanics is always courteous. Whenever I have an issue, they take good care of me. The turnaround is always quick. I'm a customer for life. read more

This review is long over due. I took my 5 series BMW for years and was happy with the service. I spent thousands of dollars in repair work and general maintenance. Unfortunately, all it takes is one really bad experience. My fuel pump went out and I took it in. Upon pick up I was told by a crew member to keep my windows down because of the gas smell in the cabin of my car. I was shocked at the very strong odor but thought it would dissipate over the next day. It didn't. It only got worse. I called thinking there was a leak. They quickly took the car back to check for leaks. Upon conclusion that there was no leak I was told by Ken "you must be smelling things. There's no gas smell in your car". Not that I need to validate myself or my nose, but multiple people confirmed the very strong gas smell. It was so strong that I couldn't drive my car with the windows up or else I felt nauseous and got a head ache. I called Ken multiple times asking for him to fix this. I took the car back and he removed the back seat. The padding under the back seat was saturated in gas. He removed the padding and didn't offer to replace it. We did not have a nice exchange of words since Ken continued to fight the matter claiming I'm very sensitive. I got no apologies. The car continued to smell strongly of gas. Sadly, after a heated phone conversation and my requests of shampooing and cleaning the back of the cabin were declined, I gave up. My boyfriend got on the phone and was received far more politely. He repeated my exact words and Ken finally said "have her bring the car back". I was done. I'm a reasonable individual but when I'm blatantly treated inferior because of my gender I will take my business elsewhere. It ultimately took almost a month and a deep cleaning for the gas smell to no longer be prominent in my luxury vehicle. This incident could have easily been resolved. If I would've been treated like a valued customer from the start than I would've remained taking my 2008 528i BMW here. Instead, I found somewhere else that takes very good care of my car and is always customer service oriented. Mistakes happen, it's how you handle them that counts. read more

It has been 9 years since I have began bringing my classic 1980 Mercedes 450 SLC to Westside Mercedes and Ken and Jenna have treated me like family. They are professional, educated and their team performs incredible work. I run a business that is based on organizational discipline and Westside Mercedes is 100% O.C.D. approved. If there is ever a problem with the work I have had done they correct it and if I am in a bind they make time for me. I highly recommend going out of your way to get all of your automobiles serviced here. A+ Justin read more

This has been my 5th time and I am so grateful for Ken and his shop! Luis helped me fix my car that got broken into and replaced my window and has fixed my air condition. All quickly and at a good price. I trust them with everything and am now taking my car to Master Oil next door for its fluid needs thank you Ken and Luis! read more

Excellent shop for your classic Jaguar. Ken and his crew took great care of my Jaguar XJS. They have a long history of working on V12 Jags of this vintage, which finding a good Jag shop is hard these days. He was very helpful and informative on the phone. The work was done on time and came in at the estimated price, no surprises just great work. So if you have an old Jag (E-type, XJ6/8, XJS) I highly recommend Ken and Westside Mercedes. read more

THIS REVIEW IS NOT FOR SERVICE OR QUALITY OF THEIR WORK: Called them to get a quote on getting service done for my Mercedes. I was informed that they do not give quotes over the phone. This place may be absolutely amazing, but I'll never know because I don't intend to waste my time driving around to get quotes when every other shop will give me a quote for service over the phone. read more

I'm so appreciative of the guys at Westside for squeezing me in on such a busy day. Ken was very personable and courteous. I will definitely take my new Range Rover back for future services! read more

Reached out to Luis at Westside Mercedes on a vehicle that I was interested in. He spent a lot of time with me, when he didnt have to. He went above and beyond on educating me on the vehicle to make me feel confident by quelling any concerns of the vehicle being sold, that he addressed them. Much appreciated for the thoroughness guys! read more

I've always had extremely fair and reasonable work done by Ken and the crew here. I've also bought 2 vehicles from them as they sometimes sell vehicles for customers whom they've worked on their cars over the years. This means that they have all the records, are familiar with the vehicles, and especially the quirky drivers of them. I love going here and will always use them for my car needs as long as I'm in LA. read more

I have used Ken and his team for several years for service on my BMW and Jeep. He takes great care in his work, and he stands behind what he does, no excuses. It is nice to have a perfectionist as a mechanic. Of course, Ken always has time for a joke or a discussion about world affairs too! read more

Don't waste time with this place. I brought my car for a repair and asked them to do a quote and estimate for few things I needed on my classic Mercedes. They did a crappy work on my cluster and left it very loose. Installed rear windows and left my white upholstery marked with dirty black spots all over. As a result they didn't take their time to give me a quote for parts I needed reeplaced on my car. They overcharged me for a small work project. I am not someone who write reviews for businesses but I left so dissapointed with their work that had to come here and write this review for other customers to read.. read more

They moved to 11811 Santa Monica Blvd at Westgate (get in their lot from the back street). Said it's because the 11th St place landlord changed hands. Phone number I have for them is (310) 458-3110. I went there and Ken's daughter was really nice and got some mechanics to look into my coolant issue to see if I should come back sooner or later, because there were two cars in front of me. Turns out the coolant is only slightly low, thus triggering the warning, so they topped it off for me for free and I didn't have to leave my car. Super nice, right? Lifesavers for a busy working mom like me. I will continue to go to them for service coz they are so reliable and chillax and not overly priced!!! read more

I brought my 2016 Range Rover here for an oil change. The dealer was going to charge $583. Ken did the same job with personal service for less than 1/3 of that! I waited while they worked on it - a nice n clean and new Starbucks is right across the street. His mechanics were friendly too! Ken was an expert about my car even though it's the first 2016 evoque to be brought in to him because normally new car owners get the first oil change free and won't need work for 30,000 miles. Since I bought my car out of state I'm stuck paying for my first few services. Ken didn't stick it to me like Hornburg wanted to. He explained things to me that I wouldn't have known to ask. Five stars all the way around. And the location - oh yes just a few blocks from home. read more

Westside Mercedes offers the highest quality service and attention to detail. After going to dealers and getting less than good and complete work, the run around, and spending alot of money, I was recommended to see Ken at Westside Mercedes. That was ten years ago and I've never looked back. I've been coming here with two different Mercedes and I couldn't be happier. The work is top notch and the prices are good. Ken and crew are very nice people too. A few years ago Ken sold my first Mercedes for me within 5 days! Later, I also bought a pre-owned Mercedes from Westside, which I love driving, have regularly serviced at here. I highly recommend Westside. read more

My family has been going to Kenny for 25 years, first on Wilshire and now on Santa Monica. He knows cars and always tells you straight what the situation is. As someone who is far from a car expert myself, it's great to have someone whose advice and service you can rely on without having to worry about whether I'm getting price gouged or scammed. Turnaround is great as well. read more

My late grandfather purchased a Morgan in California and had it sent to Westside Mercedes to have some cosmetic restoration work done. He passed away before he got to see it finished, and we had the car sent back to Ohio. Now that we would like to sell the car, Westside Mercedes seems to have not kept any records about what all they had done on the car. After saying they would contact the paint shop they used, that they adamantly refused to give us the contact info of, they never reached back out to us to give us the information. I did not attempt to get the information from them just once, I spent time on the phone talking with the owner 3 separate times over 2 months and got absolutely nowhere. I worked in a restoration shop for a while, the quality of the work that was done was great but Westside Mercedes has practically voided the value of all of the work done by them by not giving us any information as to what was done. read more

This place should be avoided like the plague. When the check engine light went on my 2001 Audi S8, I took my car into Westside Auto to get a computer diagnostic done to find out what was the problem. Well, they hooked up the computer in came up with this code number. It took them three days to tell me what the code meant and how much it was going to cost to fix it. Their estimate of $1100, and after I made a few phone calls, I had the repair which was different than what they claimed done for $200. Then, the place had the nerve to demand $250 for the diagnostic test before they would release my car. I paid under protest but had little recourse other than going to small claims. They never gave me an estimate for just doing the computer diagnostic test which incidentally violates the law.. Bottom line: these people cannot be trusted. I gave them a one star for being close to my home. read more

Westside Mercedes is the most honest mechanic shop I've ever been to! And not to mention the best prices I've found on the west side. First visit was for a schedule A service, pretty basic but they informed me that I had 20% of my front brakes left and 40% rear brakes left before my next brake job.. really!? First mechanic to tell me I could wait to have them fixed :D Second visit was to address my front brakes, and Jenna was very sweet to drop me off at my office. Easy pea-sy. done. Ken mentions I may need a transmission service, hmm, I just had a transmission service the prior year. He analyzes my paperwork for me and it turns out the other shop I was going to didn't execute the transmission service properly AND overcharged me! Now I can't imagine going to anyone else .. going back for my third visit very soon! read more

Westside is our new favorite and most trusted automotive repair shop. We had been having challenges with our 2007 car that went unresolved after being diagnosed and worked on by three different auto shops. The car was erratic in responsiveness and would abruptly lose power. Ken actually came recommended by our previous mechanic for the tools and skills he has available to most accurately diagnose automotive issues. Ken has a good humored, amiable personality and I felt immediately assured by his overall vibe. After 3 years of best guess diagnoses from three respected mechanics trying different fixes --- Ken and his mechanic Luis and team had the car diagnosed accurately and repaired promptly. Given the value to us and what was accurately diagnosed and repaired, the rates for our repair seem quite reasonable. We're amazed and most grateful that it's now driving like brand new. Thank you, Ken, Luis & Team Westside! read more

I've been dealing with Ken at Westside MBZ for over 15 years. He's always been professional, honest and easy to work with. I highly recommend Ken for all your mechanical needs! read more

My experience at Westside Mercedes was excellent. Awesome team, quick turnaround time with professionalism and no hassle or worry. With great results on the car's body work, convenient location and high level of service, I highly recommend Westside Mercedes! read more

When my headlight went out, I swung by the dealer over on Santa Monica to see what they could do... told me it would be $150, take a full day to do, and that they couldn't take me until later in the week. Swung by here right after - they did it on the spot - 10 minutes and $15 later, I was back in business. Thanks for the great service! I'll be back! read more

I'd say I had an average experience here. While most of the work they did in my Austin Healey was fine, there were a few issues along the way. My car is 50 years old and didn't have seat belts, so I got them to install lap belts. The bolts we're left too long and stated to rub the drive shaft which gave an almighty scraping noise. They fixed the issue promptly. I also asked them to repair my overdrive which if you know my model means taking up the carpets and seats and going through the tunnel. The way proposed do the repair was from under the car and would need to drop the gear box, which is a significant more time consuming process and would have cost me a lot more. I'd say they are fine to work on more modern European cars but I can't recommend them for European vintage models. They do work for vintage car dealers in LA including Austin Healey's so I expected them to be better versed with my car. If you own a vintage car, it's best to go to a specialist in that make and model which I've since discovered. read more

We have had Ken and his crew service our cars for over ten years. During that time we have had two Porsches and have received excellent service during that time. Ken is an honest and trustworthy individual and is always available to give advice or immediate help if you need it. We wouldn't consider going to any other place to have our car serviced. read more