Purchased a Mazda 3 2 days ago. The staff were all professional and pleasant and fun to deal with. Badr was great, so was Hector. Even the F&I (Finance and Insurance) Manager was a lot of fun to do all the paperwork with. This was the most fun I ever had buying a car. read more

I bought a used Mustang before Halloween and sold my truck. I did it because I wanted a faster car and needed the money. They kept giving the excuse that they don't have an accounting department on site and couldn't cut checks. They said that I would be given a check the following week. Two weeks pass and I go back to check and then they gave an excuse that the accounting cycle was during that time so they had to wait. I gave them two more weeks. It is now a day before Thanksgiving and I still haven't received my check. Do NOT sell or buy a vehicle here. They will scam you read more

I spoke to Brittani Lopez online and she made me a deal close to where I wanted to be on a new 2026 Mazda CX5. Drove an hour to the dealership and they played games. Quoted me MORE THAN DOUBLE! They wasted my time and interrupted my peace. They are unprofessional and don't care to make a sale. I would not spend a dime there! I will be taking my money elsewhere! read more

Badr was extremely helpful and worked with me on numbers. Excellent service and I highly recommend them

stay away, they are deceipful. I bought a car that end up having Mold and they said nothing about the mold. You would think they would inspect their used vehicles before showing them to the buyer. read more

If I could give this dealer 0 stars I would! Talk about SCAM ARTISTS! My husband and I drove 2.5 hrs on the terms that we had already negotiated, well low and behold after the test drive we were surprised with an invoice that was $7k higher than the night before. Of course they added on $5k bullsh!T warranty ( which they are actually being sued for at the moment ) and who knows what other fees. They did not honor the document that THEIR dealership had sent less than 24hrs earlier. I could go on and on about how terrible this wasted experience was. So unless you want to waste your time and money stay about from these FRAUDS! read more

I had this exact experience when I bought my car. They don't give you nothing in writing!! Only a pad and sign away without real clarity. It almost feels like a ponzi scam. I took my car in for a new battery and an oil change, around 10/29/25. Long and behold the oil change was never done bc my oil msg came on less than 2 months after I asked for oil changed. I took it to another dealer to verify if the oil was done or maybe it was not reset from the last time. He said NOPE! Not done I saw how low it was. But I was charged!!!I felt scammed and defrauded!! They charged me for something I asked to get done but service never done!!! BEWARE!! BEWARE!!! read more

We bought a CX-50 from Badr, he worked extremely hard to earn our business. One of the best car salesmen I've dealt with not pushy and was very knowledgeable about the vehicle he was selling. He even stayed 3 hours late to make sure he was here with us through the entire purchasing process. read more

Bought a cx5 was promised a second key in contract call and get a run around and no call back it was new car they lost the second key I would not deal with them again they do bad business with the customer not happy they wanted a 1000.00 dollars for no trade in and a 1000.00 dollars for not financing with there bank ​ read more

I had a few warning lights come on after my Mazda 3's serpentine belt came apart on a road trip. A mobile mechanic fixed it but said I should also have the water pump belt replaced as soon as possible. I brought it into Westshore Mazda who diagnosed the warning lights with replacing new adaptive headlight system, about $5k. I told them please just replace the water pump belt. When I picked up the car, I noted immediately the AC was no longer working. By the time I got home, seven new warning lights had come on and my battery was nearly dead. I notified Westshore who told me to bring the car in right away. I went to a nearby local garage instead. The neighborhood garage determined the serpentine belt had never been replaced after the water pump belt had been replaced. They also replaced the battery and all of my warning lights turned off and the car has been normal ever since, including my adaptive headlights. To summarize: not only did Westshore Mazda misdiagnose the issue and try to fix a $5k non-problem, they made the car worse by not completing a belt replacement procedure. Their mistakes not only cost me money, but created an hazardous situation. But that's not the reason I've been going to another Mazda dealership. I emailed Westshore Mazda with my concerns and they ignored me. I emailed again a few weeks later. They ignored me again. Everybody makes mistakes. It's how you fix them, or ignore them, that matters. (I've owned a total of 7 Mazdas, currently own 2, and will be on the market again in the future. Just not with Westshore.) read more

Do not buy from this dealership! Finance service is horrible! I was trying to negotiate with the manager and she was completely nasty! She told me to stop playing games and wasting her time while I was trying to negotiate the price! They tried to sell me a used car worth not even $16k for over $30,000!!! What a scam and disgusting people and service! The sales guy was brand new and nice but he was over taken by the financial manager who was as nasty as she can be! Horrible experience! Never buy there!! BE AWARE!!! read more

On 10/31/2025, Westshore Mazda confirmed 0% APR for 72 months and sent a written proposal for a 2026 Mazda CX-90 (VIN JM3KKDHC0T1352509) totaling about $55,597 out-the-door. They followed up with a credit application the same morning. Based on those terms, my family drove from Orlando to Tampa (~4 hours round trip) on 11/2/2025. At the dealership, I was told the 0% APR and quoted price were not available combined. That's a classic bait-and-switch. What I'm asking: Honor the written price with 0%/72 and deliver the vehicle to me at no extra cost. I have the email confirmations and proposal PDF. I hope management (Mr. Adib) and Morgan Auto Group make this right. Update: Still waiting for follow-up from Customer Relations as of 11/7/2025. read more

DO NOT BUY A CAR HERE! Stay away from this dealer, they are deceptive, they added a Premium protect plus protection bundle as an option and never disclosed it was optional, i had to ask for my paperwork after and was given the paperwork on a thumb drive which I found strange, after reviewing the paperwork at home I noticed a thousand $1,000 plan purchase price hidden in the paperwork that was NEVER discussed. When I went to back today to have it canceled I was verbally attacked by the sales manager and threatened with legal action and tampa PD. I am a disabled veteran, this isn't fair. They are part of the Morgan Group, BEWARE!!!! I should have checked their reviews, they're pretty awful. I'm going to seek legal advise. read more

Bought a 2020 Mazda 5. Sold the car and needed to cancel the service contract and be refunded to balance of the contracts. Called Westshore Mazda and could not get a finance manager. Called again still cannot get to a finance manager. Set request to the portal to the GM. Then someone called me said I didn't have some of the contracts and my contract from 2020 so I had to send them a copy. This person said when I got the refunds I would be reimbursed in full if I never used the services. I got refunds on a couple of the contracts and the refunded amount was way less than I expected. I sent an email to the person helping me no response. Sent a follow up no response. Yet every time I go on the Mazda site I get an email saying Westshore can help me with a new car. Emailed that person back that I wanted a finance person. She said she would have one contact me. Did a chat on the website and was told someone would call me. Drew did call me but I missed the call and the voice mail that was left said to call or text him. And by the way Drew said he is one of the finest at Westshore. I texted him back. No response. I called him and left a voicemail and no response. I just want someone to contact me and explain how the refunds were calculated and to check on the one other contract. Also I called the Mazda Financial with the number on the checks. They said they couldn't help I needed to contact the warrant companies. There is no phone number some of the contracts so no way for me to call. The ones with a number don't answer. This is unacceptable customer service. My next steps are to open a BBB case and to go the corporate Mazda. read more

I've brought my Mazda CX-5 to Westshore Mazda several times for maintenance, and every visit has been a great experience. The staff is consistently friendly, professional, and efficient, which makes the whole process stress-free. The waiting area is always clean and comfortable, with seating that actually makes the time pass easily. I truly appreciate the level of care and attention they provide--both to their customers and to their cars. read more

Westshore Mazda flat-out lies about pricing. The advertised price is fake, and they refuse to sell the car unless you pay $3,000 in hidden, mandatory fees they never disclose. This is textbook bait-and-switch, intentionally deceptive, and a complete waste of time. Absolute scam behavior -- avoid at all costs. read more

Worst new car purchasing experience ever! I've bought about 20 new cars in my lifetime and non come close to this nightmare. I had purchased a 2020 CX-5 from the same dealership 5 1/2 years ago and it was a decent experience so I didn't have any reason to think this would be any different, but was it ever! I gave the second salesperson my list of must haves - 2025 CX-5 mid level trim. 60 mo loan, between $340-390 a mo. Nothing down except my 2020 trade-in. Nothing out of pocket. I wound up buying a "used" 2025 that only had about 280 miles on it that they had taken in as a trade by a lady who wound up buying a higher end trim package. When I accepted their offer the salesperson said my monthly payments and length of loan would be in the range I gave him. When I went to the finance guy, who I believe is named Bobby things came off the rails. He said 84 months to get me in that range. I said that 84 months was never on the table and got up to walk away. He called in someone who I guess was a sales manager or the general sales manager who accused me of "being confused". Bobby then proposed that I give them $1,000 and he could make it work. I grudgingly agreed because by then everything in my CX-5 had been moved into the new one. Then, they REQUIRED that I do a Google review before they would proceed, which I did. I gave them a positive review (since taken down) because I knew a negative one would not fly. Then the finance guy gave me an electronic pen and started going over the 20+ documents, flying through them, not explaining any of them. This was done on a desktop display that was very difficult to read. At the end, they don't hand you any documents. They give you a thumb drive to take home.Only when I got home and opened up the Buyer's Order and the Retail Installment Sales Contract did I see several outrageous charges. To compare them to my purchase of the 2020 CX-5, which came to which came to $84.35 for license fee/lien fees, the new 2025 fees were obscene. $598 for Electronic Registration Filing Fee, $189 for a Private Tag Agency Fee, whatever that is, and finally $!23.85 for a License Fee, totalling about $910 or $825 more. A friend just bought a new Hyundai Tucson from Fitzgerald Hyundai and they charged him $219.35 - $135 for the ERFF and $84.35 for the Tag, Title and Fees. That's what a legitimate dealer charges. Bottom line is everyone I encountered at Westshore didn't act ethically to say the least. It then got worse because when I started calling to speak with someone about the outrageous charges no one would take my calls - not even my first one. I bought the care on June 13. I called on the 17th, explained my concerns & they said they'd have Manny, the General Sales Manager call me back to discuss - no call. I then called on the 18th & spoke with Harmony, who is supposed to be one of their Sales Managers. She listened & said someone would call back - nope! On the 19th I called asking to speak with Karim Adib, the General Manager, spoke with Steven, who said he wasn't available but he'd put a not on Adib's desk asking him to call. No call. I called several other times and got put on hold and then forgotten. I finally left a voicemail for Adib (if they really gave me his mailbox) & said if he didn't call back I was going to notify the BBB and also write honest reviews about what had transpired - no call. To make it right, in my opinion, would be for them to send me a check for $637.50, which would be $910.85 minus $84.35 Tag, LIcense, Registration Fees minus $189 Third Party Tag Agency - another made up charge. Westshore Mazda - just do the right thing!!!! MY RECOMMENDATIONS - I just hope This saves some prospective buyers a similar experience. My recommendation, if someone still wants to shop here, would be to take as much time as necessary to review the documents when you're dealing with the finance guy and DO NOT SIGN OR INITIAL ANYTHING until you're completely satisfied that the charges are reasonable. Have him print them out for you rather than you trying to review them as he's flying through them on his desktop document screen. read more

No integrity. Negotiated a OTD price. Once at the dealer, they claim the wording was mis-interpreted and the price was only if financed through them. Then they agreed to include 3 fee oil changes as part of the deal yet they will not provide any sort of documentation confirming this. Deceptive practices seem to be the norm for them. I requested to speak to the General Manager but no luck so far. I would advise anyone to be very careful doing business with Westshore Mazda. Unfortunately, I had a very bad experience! read more

I needed to update my initial review.went in to purchase a car, I specifically asked what bank will hold the loan to the car, and what is the apr, before signing anything, I was told suncoast and the apr. ok cool, I go home, get tons of notifications from credit karma saying three different banks did a hard inquiry on my credit, wtf! come to find out the bank they claimed held the loan never approved me some random other bank approved it. didn't agree to any of this, had they said yeah a million banks will ding and drag your credit score to hell I would have went to a different dealer ship, tried getting in contact with them, no one responds. I've never had a car dealership do this before, it's insane. there's so many other dealerships out there , save yourself the trouble and your credit score and go somewhere else. read more

Brought my Mazda in for a synthetic oil change, tire rotation, and multi-point inspection. Unbeknownst to me they'd be texting me a link to the video inspection... First experience watching mechanics go through my vehicle - pretty cool! They quoted 90 minutes and definitely beat their time. Once they finished I was texted a list of "recommended" and "urgent" maintenance suggestions. The site allowed me to choose each item I wanted worked on or not. I declined all because 1) some of the items are DIY with parts I can grab for way less, and 2) some were hundreds of dollars more than local auto shops would quote me. Thought the dealership and service center were clean and modern. Staff were friendly. I absolutely love my Mazda and plan on buying another one. read more

BUYER BEWARE!!! Dishonest and untruthful sales department. I purchased a $48,000 used Suburban from them - brought the vehicle home and found the spare tire and jack missing, plus the front passenger door is full of broken glass (I'm assuming it was broken into and they replaced the window but did a poor job. I contacted multiple sales reps and they ghosted me. All I asked for was a spare tire and jack to be happy.... Wasn't looking for much. What else are they willing to hide? read more

I was extremely impressed with Austin the service department. I pulled up 10 minutes before closing time with a dead battery that I had just had jumped, and he was able to replace the battery right then on the spot. I didn't expect them to be able to do anything that quickly, but they got me back on the road in less than 30 minutes. I will definitely be returning when my car needs service. read more

This business should be thoroughly ashamed of themselves for their unethical and slimy business practices. I have never delt with a more incompetent and dishonest group of managers and staff in my life. I have been searching for a specific Escalade for months. They listed what I wanted. I had red flags off the bat but this car is hard to find so I was trying to set myself up for success but I do my research. It was like pulling teeth to get anyone to answer my questions. I told them very clearly I wanted this vehicle. Harmony, my original point of contact, assured me they were all aware I wanted it but it had just come in and they couldn't sell it to me until it went thru inspection. I had checked up multiple times daily for over a week and spoken to all the managers there on the status and also done 2 walk thrus via FaceTime so they were all very aware that car was on hold for me. Wednesday. finance was supposed to email me the forms for purchase to review but never did. I also found out there is a $3000 package you have to add if you buy from them!!! Friday morning The car was supposedly ready to go so I did the last walk thru before purchase with Anas and there were multiple scratches on the rear side of the car that weren't there before. My last convo was with gm manny Friday night who was such a pompous ass. He was making me feel like he was doing me some sort of favor by selling us this car and was questioning me as to why I would buy a car from out of state. I told him I had been looking for a platinum model and they are very hard to find or I would buy local. But that's not uncommon. why so rude?? He told us it was better for them if I finance because we were out of state. We verbally agreed on the deal and price and he was "having his finance team draw up the docs for us to sign" for the sale and promised they would call me that night. Mind you, I didn't ask for a penny off the purchase price listed so this wasn't a situation where financially they could get more from someone else. He also said they had to fix scratches before they could sell it to me and I told him specifically that wasn't a deal breaker but he said his detail guy had to. Surprise, no call from finance. Called back that night but they had already closed. Saturday morning, called twice to check on why I hadn't heard back. Manny was "helping a customer" but would call me back. Again no call despite multiple attempts. Finally get ahold of Harmony Sunday who was the original manager I spoke to and she informs me they sold the car out from under me! Are you freaking kidding? I had a bad feeling about these guys since the beginning and exactly what I was afraid of happened. She said sorry and validated that they had agreed to sell it to me but then says it was probably a good thing because it had lots of issues and I wouldn't have liked it. What? I asked multiple times and was told it was all good. Also that should be my decision to make, not theirs. Why sell to anyone then? At this point I'm furious. I get it's a business but there are real peoples lives you're messing with and countless wasted hours of my time plus missed opportunities because of assuming this car was mine based on their assurance. So unethical to not even have the decency to give me a courtesy call or first right to refusal. Shame on you westshore mazda. I SHARE MY EXPERIENCE TO HELP YOU AVOID THE EXPERIENCE I HAD AND THAT YOU MAKE SURE TO DO YOUR RESEARCH. READ OTHER REVIEWS AND FOLLOW YOUR GUT. I WISH I DID LONG AGO. I WOULD HATE TO SEE SOMEONE ELSE GET SCREWED LIKE I DID. I ALSO SHARE TO IMPLORE YOU TO TAKE YOUR BUSINESS ELSEWHERE TO A DEALERSHIP WOTH MORALS AND ETHICS. ONE SHOULD NOT HAVE TO WORK THIS HARD TO GIVE SOMEONE $50k. WE THE CUSTOMER ARE THE REASON THEY ARE IN BUSINESS AND SHOULD BE TREATED WITH VALUE AND RESPECT NOT AS A BURDEN. Buyer look out for these things if you are brave enough to buy from them. They price cars for what initially looks like a fair or even good deal then MAKE you buy a $3000 "advantage" package. I had to fight tooth and nail to get answers as to what this included but know this. The nationwide service coverage is BS. You can only get these services done at their dealership so if you aren't local or if you move it's not covered. The app that you're supposed to use to access these benefits is a scam and won't work. Look up the app reviews. Also the Powertrain warranty is supposedly held by a company called dealer general. Spoke to guy for 45 min from that company. They do nationwide fixes but not for anything pre-existing. He said usually used cars are traded in with problems and they will only cover powertrain IF they deem it's new and not pre-existing. He said the packages should always be optional and that he's never heard of a dealership requiring someone to purchase it. He said that was a red flag to him. read more

See all

dont come here the workers are unprofessional and dont care about making a deal. i would call and check to see if i was ready to sign paperwork and i don't answer after they already told me my payment read more

My 17 year old son went to Westshore Mazda dealership to look at a 2022 Tesla Model 3 on 9/4/25. The sales person tried to sell a car to a 17 year old kid even after I told him he was a minor and could not enter into a contract. They proceeded to run my 17 year old son's credit report without written consent from me. It wasn't until the finance person came out and told the salesperson that my son could not purchase the vehicle because he was a minor that new paperwork was created to have me be the purchaser. Upon completing paperwork, a CarFax report was provided to me stating NO damage and NO accidents to the vehicle. It was upon receiving that information that I proceeded with the vehicle purchase. In December, my son took the Tesla to CarMax to have a quote on the value. CarMax came back and provided an Experian AutoCheck report on the vehicle which stated the vehicle had been in a serious accident and had SEVERE FRAME DAMAGE. The AutoCheck report also states that FRAME DAMAGE WAS ANNOUNCED AT THE AUCTION. Upon receipt of the information, my son went to the dealership on 2-3 different occasions to speak with the General Manager to inform them that they fraudulently sold us a damaged vehicle. After being unsuccessful, I went to the dealership on 1/10/26 and informed the sales person as well as the General Manager Manny Diaz of my anger due to their deceit. Mr Diaz denied knowing the vehicle was in an accident and said the person that purchases their vehicles from the auction is no longer employed by WestShore and he would need to contact the Auction company himself to get the auction paperwork. I asked him how much longer he needed since this has been going on for weeks and he asked that I give him until 1/20/26. On 1/20/26 I phoned Mr Diaz several times at which I was put on hold for over 45 minutes on 2 separate occasions. Additionally I sent text messages to Mr Diaz which he kept responding he needed a few more minutes and would call me back. I also sent an email to Mr Diaz which he replied to let him know what needed to be done so he could set aside enough time. Upon finally speaking with Mr Diaz around 7:30pm on 1/20/26, he told me I was stuck with the car and he is basing the sale on CarFax which states no damage and there is nothing he can nor will do for me. He fraudulently misrepresented the condition of the vehicle he sold me using deceptive trade practices. He also illegally processed a credit report for a minor. read more

Bait and switch? I live in Deland FL emailed dealer advising I was interested in a used '23 Acura asked if they negotiate and the out the door price. Salesperson emailed me back they would negotiate at dealership only and provided OTD price. I set an appointment and drove 1 1/2 hours to test drive. I made an offer, and they added an additional $3K that wasn't included in the OTD price. I spoke with James, sales manager, about the issue no apology or remorse for the error and he stated this is normal practice for them. I called back asked to speak to the general manager James advised would have him call me back, no return call as of today. I would advise anyone beware of doing business with Westshore Mazda. read more

Josh was my service advisor and I have been coming here to Westshore Mazda dealership for several years now. I've brought all 3 of my Mazda cars here. He always remembers my name when I walk in and makes sure to go over everything with me. Very impressed with his customer service and always take my Mazda cars here. 10 thumbs up for this guy! read more

If you're in Tampa and looking to buy a car i highly recommend coming to this place! Ariel, Anas and Omar helped me out and I couldn't be anymore happy! Thankyou guys!! read more

I've bought 4 vehicles within the last 5 years of living in Tampa FL and after shopping around I found Westshore Mazda always treats their customers with respect. They always give me the best deals on my vehicles (beating all competitors always) and keep the process open and honest. I also visit the service department for regular services (oil change, tire rotation, etc.) and everyone I've worked with is also knowledgeable and kind. I've recommended Westshore Mazda to a couple close friends and they had the same experience, truly a great dealership! read more

I had previously gone to a mechanic and they told me I needed a new catalytic converter which was under warrant. they made me spend $1500 on new sensors which were already analyzed and told they were fine to just end up being the original problem which was my catalytic converter. terrible service, just want money. read more

Harmony and Imad took great care of me. They made my car buying process an enjoyable experience. Friendly and knowledgeable. Very grateful!

Unethical business practices. Austin in service took advantage of my teenage son. Instead of inspecting the car first, he looked into the computer and told my son what services he needed based on the current mileage and had him sign for $700 services. I had an appointment for an oil change. I've had my son take my car to Westshore for the past 3 years and none of the service people have ever asked him to sign for work. Instead, the service people emailed me the video inspection and asked me if I wanted work done. Austin later texted me a video of the inspection and told me what they already fixed and showed me what other services were needed on the car, which totaled over 2K. He said he found my cell phone number in the system. I asked him why he didn't "find" my cell phone number before he made $700 in repairs. He knew he was wrong, and his conscious got to him for taking advantage of the situation for a 2nd time today. All he cared about was his service sale. I won't bring my car to Westshore again for service. read more

DO NOT BUY from this dealership. No integrity, no morals, no humility. Went through the entire process to buy a car that we had to travel to purchase. Bought plane tickets and a hotel to close the sale. The dealership was aware of the planning and coordination it took for us to try and make this purchase but went ahead and sold the car anyway. They claim a final price wasn't reached but that was just poor communication on the part of their team. Justin the sales manager said the final price wasn't discussed even though we have text messages between the financing department. They even asked if we needed a ride from our hotel. The greed within this dealership leaves us stranded in Tampa for no reason. They couldn't care less as long as they make the sales they need to line their pockets. Save yourself the time and pain it takes to work with such an unprofessional dealership. Tampa has much more to offer than this BS dealership. If I could give it zero stars I would. read more

See all

This was the worst experience I had looking to buy a car. For starters, harmony the manager tried to come out and bully me into buying a car. And she kept trying to mandate the warranty. If she was more generous with her customer service I probably would've bought the car to help out the car dealer Jakeem. He was a cool guy for sure and Harmony was a joke. She wanted to force the warranty on me or take the warranty off and jack up the price. I know dealerships offer a service and reviews hardly matter if you want what they have but if Harmony is the face of this place then I pray any car you are looking for is at another dealership. read more

The entire team of professionals at Westshore Mazda, Jacob, my sales representative, Ashley, and Johnathan, along with Abdul, the Finance Manager, made my buying experience, stress-free, the majority conducted via phone and internet, their assessing my buying needs from the car type, features I wanted, understanding my financing needs, made for a painless, buying experience of my dream car, a Mazda Miata. I highly recommend you make your purchase at Westshore Mazda. The staff listen, display empathy, act with professionalism, are courteous, and trustworthy. My Miata, is my new luxury toy! Thanks, Westshore Mazda, and especially Jacob. read more

Westshore Mazda - Mazda Miata - Car Dealers Near Me - Tampa, Florida

See all

Buyer beware. We purchased a used car from Westshore Mazda in October of 2024. The battery light was on during the test drive. Service tested and agreed the battery needed to be replaced. Made the deal with a "WE OWE" document from the dealership indicating they would replace the battery. After the sale, we called our salesperson, Gio, numerous times to schedule service for our battery replacement. We left messages for the manager with no returned phone call. Needless to say, we never got the battery. Unfortunately, these are people that give used car sales people their bad reputation. Promises made to the get deal then didn't stand by their own agreement. Dishonest. read more

We purchased a Mazda 3 from Westshore and we were very happy with the purchase, as well as Anas, our sales rep. We did have a minor hiccup with only receiving one FOB on such a newer model purchase, but Tom, the used car sales manager, was able to get us another FOB. read more

This has to be the worst dealership. My myself and best friend/brother are buying the EXACT same car. I live in Atlanta and him in Charlotte, he was able to come down before me and get his car, got his car no problem. I contacted the person that sold him his car, she gave me the same deal for EXACT same car. We scheduled a date to come pick up, perfect. We reviewed the price, trim and interior color and she verified all of that information and the pick up date. Perfect. I drove 9 hours to come to Tampa to trade my car in and pick up my new car. Get to the dealership and they don't have my car. They decided to sell it. No one called to advise me with that information. Instead they literally had me drive from Georgia to Tampa, knowing you didn't have my car, so that they can try to sell a different car, then they tried to sell me the same style but one year older and with 12,000 miles on it. They knew they did not have the car and no one informed me. Until they drove the car around and I said that is not my car. They tried to sell me 3 different cars, they said when take 750 off. No thank you. You actually want me to pay for a car that I didn't even want. I met Jaylen once I arrived. Definitely work with him instead of Lauren and anyone she worked with. I ended up getting the same deal at Daytona Mazda instead, after driving an additional 2.5 hours to get there. Daytona Mazda stayed open until I arrived. If in the Florida looking for a Mazda go to Daytona Mazda ask for Popeyes. read more

Stay away from this place and Zachary . We bought a from them and purchased a warranty of which they underwrite and own took it in for a check engine light which said I needed a thermostat. They said oh we can't do anything. It's Saturday. We can't get an approval on Saturday never mind that the was in two weeks ago for the same light and they not the wrong here and turned it off. This is a complete away. read more

I purchased a brand new Mazda CX5 for my daughter who just started college. I also paid for a pre paid maintenance "Gold package" so she didn't have to worry about maintenance. When the car needed an oil change, I made an appointment online. Upon arrival, they informed us that the pre paid maintenance package "we already purchased" was somehow cancelled. We were very surprised and extremely disappointed. We were never notified or given a refund of any cancellation. After numerous attempts to reach management to get answers we finally had to complain on Better Business Bureau. More broken promises were made by GM. I then reached out to Mazda Corporate management hoping their involvement would help get us answers. It sure did the trick! We finally heard back from the GM of Westshore Mazda. He offered no explanation about why it was cancelled but he did refund the money back in form of a check. We're are waiting for check to arrive in mail. He also apologized. However, I am deeply disappointed that it took multiple attempts to get this resolved. Only until corporate got involved, the GM finally took accountability and action. Needless to say, we are never going back to Westshore Mazda to purchase or get our car serviced there ever again!! When I called other Mazda dealerships, the general manager from Wesley Chapel Mazda personally called me back and kindly offered to have our car maintenance there instead. He wants to make sure we are treated right! That is what good customer service is all about! Please be advised skip Westshore Mazda and head right over to Wesley Chapel Mazda if you want great service! read more