I've never thought about shoplifting anything before in my life but the Tesla store in International Mall would tempt even the strongest constitution. This store actually has several (3) vehicles that you can paw over. The sales folks were friendly and not too pushy. If you have ever seen a Tesla, they virtually sell themselves. There's a display with all the available color and leather options. Be sure and stop by if you're in International Mall to see the cars. They are something to see! read more

Tesla - Car Dealers Near Me - Tampa, Florida

Nice people at the store that were very helpful with our questions and quickly got us on a test drive of the 2 models we can in to look at. We were pleased with the experience and would recommend the location to others. read more

Let me start by saying this is my 2nd tesla in less than two years (1st we bought the standard and quickly realized we needed a long-range). We THOROUGHLY love our car!!! That said, this is about the HORRIBLE customer service we received at the service center today. We picked up our new car roughly 3 weeks ago. We live about 25 miles from the dealership and upon driving home I realized that the A/C on the driver's side (which can be split) was pointing down on my right leg regardless of how I positioned the airflow. I immediately called the dealership to let them know and they told me I had to set up an appointment through the app, which I knew. When I got home, I hopped on the app and realized they did not have a date prior to our vacation that was the following week. I set up an appointment for when we'd be back in town and I was VERY SPECIFIC as to what the problem was. My wife took the car in today and they told her it would likely take until tomorrow to get the car back and gave her a $100 UBER credit. The appt. was for 9:00, but at 10:30 someone called me to say she was with the tech and they were trying to figure out what the problem was with the A/C. I was VERY specific in the app as to what the problem was, but I took the time to explain in GREAT DETAIL how to replicate the issue. About an hour later I received a message on the app that my car was ready. When I opened the app and looked at the invoice, it said that there was no service needed. I then called back and they told me they could NOT replicate the issue so I explained AGAIN what was happening. I asked the customer service guy to take his phone to the car and I would tell him how to do it so he could see for himself. He did that and said he could not replicate the issue and gave me some lame answer as to why it might be redirecting down. I told him I drove our first Tesla for 13 months and if what he said was true then it would have been doing it in that car. I even went out and set in my friend's Tesla and did the same thing I told them to do and his car worked perfectly. He told me I could drive to the dealership (in the middle of MY workday) to show him what I was talking about. I stopped what I was doing and drove to the dealership. When we went out to the car, I sat in the driver's seat, showed him what I was talking about and the issue had been corrected, and this is AFTER they said they did not do anything (and that is what the invoice said-AT THAT TIME). I figured that when they tinkered with it that it corrected itself. At that point, I told them I would have my wife use the remainder of her UBER credit to come to the dealership to get the car and I would go back to work. I called my wife to let her know and she said that there was only $11.85 left on the credit. I asked the customer service rep to add a few bucks so she could get there. He left for a couple of minutes, came back and said he had "bad news" He said they were only allowed to give $100/day in UBER credits and that she would have to wait until the next day. He said "your wife took three trips today", and I said that was because she had an appointment she had to make and that was only 10 miles from our house. I said that someone should drop the car off at the house or someone should pick her up and bring her back to the dealership. He said "that's a good idea, he would check with someone and get back to me". He came back about three minutes later and told me they would not be able to do that but because the car was going to be there overnight she would get another $100 UBER credit. I told him that it was 2:30 in the afternoon and that was crazy. He said there was nothing he could do and was very sorry. I told him that after spending $72,000 on a car that was less than a month old that it was unacceptable. As I was leaving, I saw the lady who handled the delivery of our car and I told her that I was very mad/frustrated and would like to speak to a manager, so she told me to hold on and would try to get one. Three minutes later she came back and told me there was not one available. 5 minutes before that I was in the service area and there were at least 30+ employees in there and only two customers so I find it VERY hard to believe there was not one available OR that I could wait for one. This is also what they told my buddy when he got his car serviced there and had an issue that required him to speak with a manager and it seems common if you read the other reviews. This is FAR AND AWAY the most we have EVER spent on a vehicle and we are BLESSED to be in a position to afford it. With that said, I would expect a certain level of customer service but CLEARLY, they do NOT know what that is! Lastly, I just looked at the revised invoice and it NOW SAYS they replaced a part, but the earlier invoice showed NO RECORD of that being done! I would drive to Albequerque to get my car serviced before I would go back there:-( read more

I am not sure if I am impressed with the strength of the mall to have 3 Tesla's on the second floor or the lightness of three Tesla's to be on the second floor. Either way I find it funny for a car dealer/showroom to be at a mall. If I want a test drive can I drive in the mall? Haha. read more

Tesla - Car store in the mall second floor - Car Dealers Near Me - Tampa, Florida

Tesla is the world leader in electric car production. Its vehicles are light years ahead of legacy car makers. Tesla cars are fast, efficient and fun to drive. read more

Tesla at International Plaza and Bay Street in Tampa is a great place to get information and look at Tesla vehicles in person. It is cool to be able to look at the specifications and Tesla over the cars. The staff here is very knowledgeable and available to answer any questions you may have. read more

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I made an appt to test drive the model Y. I was already on my way and called ahead to make sure everything was ready for my test drive. They told me that the car had been sold an hour ago and they had yet to notify me that my test drive was cancelled. I was already on my way and rearranged my day to test drive this car, which I was looking forward to experiencing. Very unprofessional and uncomfortable experience. The sales associate then proceeded to MANSPLAIN why I wouldn't be able to test drive the car, rather than making it happen for me. MANSPLAIN, THANK YOU, SIR. A disgrace to the Tesla name, truly. I am usually a resident of the SF Bay Area, where this NEVER would've happened! There is ALWAYS a car for me to test drive there. IN FACT, the sales associates there OFFER to meet me near my APARTMENT so that I may EASILY test drive the car. I don't think the sales team here really cares to sell me a car. Likely not enough competition to encourage them to try to win my business. If they had checked my profile, they would've seen I have strong intent to buy. But, I guess the bozos here don't even know about CRMGreat job tarnishing your company name ‍ I will take my business elsewhere, as well as tell all my friends NOT to go to Tesla at International Plaza. Thank you. read more

Its always cool seeing cars inside of a mall and it being a smart all electric car is even cooler. You can schedule to have a test drive here and buy the car here. You can't however accept delivery of the car here. The test drive cars are on the first floor so its just a short walk to and from the store front. I walked in for a test drive and they were able to take me very quick. If you are familiar with how Tesla's work then they pretty much give you the key card and let you drive away. You don't have too much time with it but enough the feel how the car drives and the space the car offers. If they are not too busy they may let you take the car out for longer. The people that work here are pretty nice and easy going. They are not very pushy like other car deanships. If you are not familiar with Tesla the workers here are very informative and willing to help. I ended up test driving a car here and buying one later at home. Tesla makes it very easy. All in all its cool place to check out if you are passing by. read more

I have given them more stars (see orginal review below) Apparently they have a fleet of test drive vehicles in the mall garage and those shiny charging units. The unit would like very nice in my garage by the way. They also had a model X in the showroom today. I first test drove the model S 60, impressive car. After talking with the saleperson for a while he quickly figured out I was a gear head and never owned an automatic car. He too always drove a manual until he got a Tesla so he took it upon himseld to convert me. He let me drive the Model S P100D, their top of the line vehicle with 700HP and 1000 torque. We drove it to the airport test track (TopGear anyone) and let me go at it. I put it in ludicrous mode (yes this model comes standard with ludicrous mode) and I put it in launch mode; 0-60 in less than 3 seconds feels soooooo cool! Anyway, the sales people there are super friendly and they have an intimate knowledge of the vehicles. If you ever wanted to test drive one of these, make an appointment and go for it. Old Review: 3.0 Stars for this Tesla showroom What I liked; 1. It was nice and shiny in the store. 2. Salespeople were very friendly and knowledgeable - I asked a few tricky questions 3. Let you play with all the knobs and buttons in the cars, open the hood and let you crawl all over the interior. 4. They are not pushy at all. What I did not like; 1. It's in a mall - don't really like going to malls 2. They only had two cars (same model) Model S 75 and Model S 90 - this is the same exact car expect one has more battery capacity. The did not have the Model X - SUV. 3.They don't let you test drive in the mall, even though the store is in the mall. The corridors of the mall are plenty wide enough for a drive but there are all those pesky people walking around. But hey, the car is equipped with a horn which is standard equipment. (You actually have to make an appointment to test drive - outside the mall) 4. They did not have the charging unit on display - I would have liked to see what it looks like in person to see if it matched the décor of my garage. 5. They don't have a comfy sitting area with free booze, snacks and coffee like all the other high end dealerships. I like to have free coffee when I'm spending that much on a car. 6. They also do not have a cheesy gift shop with the Tesla brand emblazoned over keychains, T-shirts, baseball caps, coffee mugs and stuffed teddy bears. How are they going to give me my free baseball cap and upgraded car mats if I decide to actually buy one of these cars? Anyway, I made an appointment for a test drive next week. Will let you know how it goes. read more

Tesla - Car Dealers Near Me - Tampa, Florida

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Horrible horrible customer service I ordered a new model X 2022 plaid addition and they sold it after so a few attempts trying to contact me I travel everywhere and work and they still sold it I Contacted them many times telling them I'm coming and they took the vin off my name and car and sold to someone else smh oh and I don't get my $100 deposit back so I f* either way thanks Tampa Tesla and the lady I spoke wow she's needs to go back to school for me customer service... Very rude very sarcastic and don't give a care about anybody I ask for the manager or supervisor they said they don't have any I asked for the corporate phone number they said that there's no such thing as a corporate phone number so I'm pretty much done with Tesla good luck guys it's like they turn dumb on you smh ‍ read more

Wow! This place is hot! The guys we met with really know their Teslas. We test drove with a really nice guy (sorry, bad with names and no one does cards anymore) Anyway, he had an accent and it was not high pressure. Its just tough to relearn how to drive! Very cool products and looks like that's the new ride. So, I better get used to the future. I chose not to do the test drive bit it is cool to watch. I just need more observation time. Should be fun! read more

In the Tampa area and are interested in a new Tesla? This place causes me to drool. It's a new automotive idea that has had a long history. Electric vehicles have a history dating back to 1899 but only recently did they have the viability that they do now. This storefront property has two models on display and several employees to talk about the car, solar panels and wall batteries. The store interior is sparse but that adds to the luxury feel of the store and the vehicles that you're about to step into. But, be forewarned. if you go in there and state that you're only looking, the eagerness of the associates will drop significantly. Bottom Line ---------------- Chances are I will not go back. Why? I'm over 2,700 miles from this location and it's not everyday that I have the current asking price of a model S in my back wallet! read more

Be very, very careful ordering a Tesla here. Great experience up until actually picking up the Model Y I ordered. Car was filthy on pickup. You have to make the final payment in order for the doors to even open up to inspect the car. Since I picked the car up in such a filthy state it was very hard to notice the 3 huge cracks and scratches all along the the right side windows. I put 20 miles on the car driving it to my house (when I noticed the issue) and Tesla refuses to take responsibility for selling me a damaged, $80,000 "new" car. After you receive the car the customer service completely stops. Very hard to get a hold of anyone. Maybe this is just an issue with the Tampa area location. Be very careful and DO NOT make final payment until you spend some time inspecting (very carefully) the car. Join the Tesla FB groups - there's all sorts of problems they are having on delivery with damages, imperfections, missing parts, dents, etc. They also give you zero instruction on how to drive / work the car. Very dangerous as this was my first electric vehicle. I feel that they are using covid as an excuse to provide little to no service to their customers. Never experienced anything like this before buying such an expensive new car. read more

Absolutely the worst customer service I have ever experienced. Not only could they not give adequate directions as to where they are in the mall, but the unbelievably rude and condescending sales person informed me that after I had already put money down on the car, that I had to wait a few hours after my appointment time because they had let someone else walk in and take my appointment. They weren't even apologetic about it. Not sure if it was because of my race or my scars because I'm a veteran. Either way I felt discriminated against. Lost my business for sure. read more

Gorgeous cars!!! Only 2 cars at this showroom and they are both the Model S (a base and a mac daddy). Knowledgeable staff. No acessories except samples of different colors the cars are available in, BUT I can spend all day sitting in the cars and play around with the car's dashboard and the massive screen where the knobs for music, volume, a/c, etc are supposed to be in normal cars. read more

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Once again Philip delivers ! Excellent communication and knowledgeable. I purchased my Model X in March and he was a pleasure to work with. I referred a friend who purchased a model 3 and he had the same experience with Philip as I did. Highly recommend asking for Philip if your in the market for a Tesla. read more