I'll never deal with WestPoint again.
A few years ago I bought car through the WestPoint Nissan, they were an absolute nightmare. I had a cooling off period because I bought a demonstrator and wanted to make use of this time to confirm some basics things that I forgot to confirm during the deal - stuff like, has the car been serviced, will it be serviced if it missed services - how will this affect the warranty, can I buy the tint and have this applied prior to delivery. They refused to speak to me because they didn't want me to give me a reason to pull out of the deal (not that I planned to) - typical car sales technique. So I decided to use my statutory rights and cancel the deal because noone would speak to me. That is when the fun began! The sales manager called me up and abused me, told me they would change the time stamp on my email so that it was no longer within the 24 hour period, advised they would keep my deposit and if I wanted it I would need to take them to court. It was an absolutely horrible experience when buying a new car is meant to be exciting! Out of fear of losing my deposit I stuck with the deal. When picking up my car they applied a WestPoint sticker to it, even though I has asked them not to! So I peeled it off while it was still fresh before I drove away. The sales manager came over to me and told me how rude I was for doing that. WTF... it was my car and I specifically asked them not to apply their branding and they did anyway!
After getting the car, of course it had not received a single service despite having a few thousand KMs on the clock and despite the Nissan service centre being attached! They did rectify that and stamped the logbook. The service people and the bus driver were great, it is just the sales people that made this such an awful experience.
More recently I bought a new car through Alfa Salters. Unfortunately Salters was acquired by WestPoint and I got my car serviced through them. The Alfa service was horrid. I was charged $200 more for a logbook service than was quoted over the phone. And they advised me that I did not have a suspension issue when I clearly did. I told them this was not right as I can feel the suspension issue and also hear it when going over bumps, they said I could bring the car in again but if they 'found nothing 'again they would charge me for the check.
Today I took my car to EuroMarque in the Valley, they checked out my car and new suspension parts are being flown in from Melbourne because they found a very obvious problem. They even washed my car and treated me like a valued customer. I don't care that this service centre is further away from home, I'll never deal with WestPoint again. read more
