Dropped off my suitcase on June 30th at the Tumi store near Calgary Alberta. Received my first email from the repair shop on July 16, stating they received my suitcase and provided an invoice for the repairs. They work was to replace a 15 inch strip on the back of suitcase which was lost on 1 of my trips. On the invoice they quoted a higher amount (almost twice the amount I was quoted at the store). They charged more to ship it back to the store, than I paid to ship it to them. Wouldn't the distance be same both ways and finally, they were charging me Ontario taxes (HST) instead of Alberta GST only. Since, I wanted to pay with my Credit card over the phone, I had to call them 3 times before someone answered the phone, even though I had left 2 voicemails to call me back. When I asked the girl, if it could be shipped to my house instead of the store, I was given a lame excuse that shipping would cost more since they ship in bulk to the store. The sales person at the store was surprised since mine was the only suitcase they received on August 6th. Needless to say, I was not impressed with this place's service. The work seems ok, but only time will tell when I use it on my next trip. read more
