I went to every single travel store in Vancouver looking for theft proof bags, and I have to say…read morethe prices at this place as well as the service were the best out of all the stores I looked at. Wanderlust and Travel Bug in kits were also quite good but their prices were higher. This place had a larger selection of Travelon (anti theft) bags than any of the stores in Vancouver, and at a better price, however they do not carry Pacsafe. I was helped by a really great young Asian guy (with glasses I think) who was friendly, professional, and very helpful. Definitely don't waste your time in the travel/luggage stores on Robson - if you can travel to Metrotown come here instead!!

Dropped off my suitcase on June 30th at the Tumi store near Calgary Alberta. Received my first…read moreemail from the repair shop on July 16, stating they received my suitcase and provided an invoice for the repairs. They work was to replace a 15 inch strip on the back of suitcase which was lost on 1 of my trips. On the invoice they quoted a higher amount (almost twice the amount I was quoted at the store). They charged more to ship it back to the store, than I paid to ship it to them. Wouldn't the distance be same both ways and finally, they were charging me Ontario taxes (HST) instead of Alberta GST only. Since, I wanted to pay with my Credit card over the phone, I had to call them 3 times before someone answered the phone, even though I had left 2 voicemails to call me back. When I asked the girl, if it could be shipped to my house instead of the store, I was given a lame excuse that shipping would cost more since they ship in bulk to the store. The sales person at the store was surprised since mine was the only suitcase they received on August 6th. Needless to say, I was not impressed with this place's service. The work seems ok, but only time will tell when I use it on my next trip.

Dropped off a suitcase early Tuesday afternoon to have a broken zipper repaired; was told it would…read moreprobably take a few days. Got a call less than 24 hours later saying the work was complete. The quality of work was great, and the price reasonable. Would highly recommend Weston Luggage for repairs.

I just had the worst experience today at Bentley luggage store at Chinook mall in Calgary. The…read moresalesperson insulted me and made racist comments when I came in to return a broken knapsack I had bought for my daughter 3 weeks ago that had already broken. I had thrown out the receipt but had a bank statement showing the purchase on August 31, 2024 and also I had it on my phone bank app. And rather than replace it or refund me, she feigned to call her manager and instead, she called mall security on me and made racial comments about me and my people! And when I told the two security officers who appeared at the store that I was simply advocating for myself and trying to resolve it like I was trained to as a lawyer, the salesperson then said - you're not a lawyer how can you be a lawyer - you are Black. This person was a person a colour who barely spoke English! I will never shop there again. I will be calling the Bentley luggage head office in Montreal on Monday am to deal with this - sounds like a human rights complaint - I expect an apology and a full refund and some consequences for this sales clerk. hashtag#customerexperience; hashtag#equality hashtag#noracism

Vet rude service, the lady on the picture was very rude basically told me to get out, I was looking…read morefor an electronic bad and because she was unwrapping some stuff she was very very rude

A tourist trap with a lot of tchotchkes, I wandered in here looking for a souvenir of my trip to…read moreVancouver. They sell pretty much every kind of trinket one can imagine or want, along with - surprise! - luggage. Two girls working were really helpful with directions via the bus as my cell phone service was spotty.

Went to exchange a gift I had been given, this was purchased on December 2nd,…read moreExchange is with in 14 days Which makes it 3 days ago so would not exchange. I

After a 36hr journey with Air France, I finally landed in Vancouver just to find out that my bags…read morewere left in Paris... I was so disappointed and frustrated. I inquired with the ground staff and they pointed me to the CDS booth that's at the YVR airport. I was ready to make a big fuss but ended up leaving with a big smile because the staff there were so sweet and validated my frustrations. They assured me that as long as Air France gets the bags to them, they will make sure to deliver it to me the same day. They also gave me water and calmed me down, it was very sweet. Best part, next day at 3:00pm my bags were delivered at my doorstep just like they promised! If your bags are ever delayed and you have to go through CDS, I would recommend stopping by their office at the airport and personally talking to them! They are super helpful!

Keep deleting the truth and I'll keep posting it back…read more So I would like to talk about the working environment at this place. Worker by the name - Kiana "So I was working here for a short time and what I experienced here was extremely surprising what goes on in the background in this work environment. Kiana would answer the calls and out of frustration of the phone calls she would put phone on mute and vent out " I want to kill this guy". I was actually super shocked when I heard this, but I was new so I had no right in saying anything because I needed the job. There's workers that would come into the office room and out loud they would be saying "N***A"( the an word ) even that I was extremely shocked in hearing and keep in mind Kiana is a manager and no action was made from that comment by the worker... keep in mind the N word comment was said multiple times. If she lies about this then hook her up to a lie detector test and have her prove her innocence. I'm sorry, but this hurt me enough for me to come on here and let everyone know. This company works in frustration. So even after all this they let me go because I spoke about what happened during the Olympics in Paris. So they literally fired me because I spoke about what I saw on tv with an air Canada worker and what's hilarious is the Air Canada worker was agreeing with me. Literally all we talked about was how they had drag queens dancing on the table and mocking the religion ( the last supper ) I didn't not attack them in any way when speaking solely only spoke what I witnessed on tv and how I thought it was wrong to mock religion. All that was said. So it's wild to me that I got let for that reason, but they allow racial comments in the work environment and even to a point to vent saying you "want to kill this guy"... I was let go because zero tolerance. Why is there no zero tolerance for the others? I'm confused. Especially when my situation was a 2/10 the most while there's racial profanity being said at work. Makes total sense... I will be slowly reporting to HR about this. Thanks to the people who comforted me CDS. Which is no one. Mr. Christopher was totally aware of the situations as well and he himself took. No action

If you've been shopping at YVR you might just need another bag to get your goodies home. Bentley is…read morewaiting to help. You'll find lots of luggage with some pieces under $50. They also have purses by Guess and Chinese Laundry, brief cases, backpacks, and luggage tags.

My sister recommended this shop so I bought my husband's bag here. The bag needed new buttons,…read morestitching and a sealant coating (bag was falling apart at the seams). The bag was ready for pick up after a 3 week wait because the coating needed time to dry. It looked great at pick up and my husband is very pleased with the work done. I thought the price was very reasonable for the service. They also sent a text message when the bag was ready which is great communication on their end.

The reply thoroughly explained what needed to be done, and provided a quote for the work we needed…read more The price they quoted was reasonable and they recommended that we only do the front of the shoe now and the heel as it deteriorates, to save us that expense at this time.