September 2024 I placed an order for kitchen cabinets totalling $18K +or- a few dollars. Leading up…read moreto the actual order placement, we waited weeks for the for Lowes contractor to come measure for exactness. Associate Richard Parsons spent many hours helping get the right configuration, over several different visits. He was patient, helpful, personable and skilled, not only in cabinets, but throughout the home improvement section. Installer finally arrived, measured, and order was placed. Cabinets arrived in good time, another wait of weeks for installer to actually install them. These delays added to the cost of the cabinets with eating out and/or ordering in. Not to mention the inconvenience and stress of having a totally unusable kitchen! When he didn't show up to install in a timely manner, I visited the store, took a seat, explained the situation and that my patience was exhausted. In talking to Mr. Parsons and his manager I made it clear I was not leaving the store until there was resolution to getting the cabinets installed. That was accomplished. In the meantime, unopened boxes of cabinets were setting in the garage. Upon installing there was an upper cabinet missing. The missing cabinet arrived and has been setting in the garage for more weeks. With the base cabinets installed we were able to have the countertop installed and backsplash tiled. Bob Connor, the person Lowes hires as an installer spends time in Peru, where he told me he has a vacation home. Work comes before vacation. I will give Richard Parsons five stars for his dedication to customers. To Bob Connor, the contractor Lowes hires to do installation for them I give ZERO, for lack of dedication to customer service.

The manager on shift doesn't know anything about customer service or the slightest information…read moreabout the store policy. My advice is stay away from this store! Crooks is an understatement on how Lowe's Sedalia operates.

I'm writing today to express complete dissatisfaction with the treatment in your Sedalia, MO store…read moretoday. Me, my husband and adult children walked into the store, first time in over 6 months because we are truck drivers, we were talking and laughing with each other. As we got to the turn styles a worker approached demanding we put on masks. His attitude was unacceptable so my son told him we didn't see any sign because we just walked in and we're talking and didn't see any. He proceeded to be discourteous as he walked my son over to a sign at the door that says have to wear a mask. He was rude and what we consider a mask Nazi, someone who attacks instead of explains. We proceeded to tell him to get a manager. We did talk with the manager she was wonderful and courteous. I just want to express my huge displeasure with your store forcing your employees to be the mask police. Not only does this cause friction with the public but it makes your employees and customers get angry with each other. This makes the experience at your store unpleasant and not one where people want to return to. Menards has become our favorite store and this today makes me want to go somewhere else. I don't appreciate being harassed by employees to wear a mask that affects my breathing and speaking ability. As an older person it also makes it extremely hard to hear and understand people. On top of this having health issues with lungs and breathing wearing a mask could be deadly, but I was told today a medical excuse is not allowed in your stores. As a loyal customer I wish to encourage you to stop this horrible policy and get back to the kind and wonderful customer service we have enjoyed in the past. Forcing consumers and workers to become enemies is unacceptable and should have no place in a customer service environment.

I've been a loyal Menard shopper for quite a while , and I thought some of the ratings we're…read moreuncalled for until I went this morning to get some supplies for a cabinet I'm building for my Daughter while there I asked for some help in hardware Dept and the woman was not pleasant to put it nicely. She should of stayed home .There were not hardly any personal working or should I say helping anyone. When went to the checkout there was over15 customers waiting to check out and 1 checker working and one with a problem, out of 12 lines ,other associates just walking around. So yes I'm like the other guy if you could get less than 1 star that's what I'd give

Tried to return 4 pairs of jeans 3 never worn 1 ripped seat out first time worn. Refused to take…read morethem back said it was more than 30 days. TSC I will take my business elsewhere. To many other suppliers around with way better customers care.

Friendly staff. Clean store. Supports community groups like Animal rescues, FFA, 4H, and local…read moreschools. ​

their is no samtha and she was rude and said mam i cant here you she is so rude never go and when i…read morecalled to get out of the bathroom they said just wait for 1 hour

The employees are rude, and openly hostile to their customers. The product selection is weak…read more They don't support their customers in their return policy. It is clear that they are swirling the drain from the competition from other big box retailers. I will never shop at Sutherland's again.