1. Westfield Bank

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Westfield, MA

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Westfield Bank

1.1 (7 reviews)
Closed • 9:00 am - 5:00 pm

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Services - Westfield Bank

Business merchant services

Personal banking

Auto loan

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5 years ago

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6 months ago

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1 year ago

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10 years ago

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7 years ago

AVOID THIS BANK! Terrible customer service. No online support. Website is a joke. Treat long time customers poorly.

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5 years ago

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11 years ago

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Ask the Community - Westfield Bank

Berkshire Bank

Berkshire Bank

(7 reviews)

Martin Johnson & Jason Niles at the downtown Springfield branch of Berkshire Bank are simply…read morewonderful folks. Berkshire Bank's mortgage Dept however are dumber than rocks! They can't read a tax return and shouldn't be making such critical decisions with a compliance dept staffed by trained chimps. But both Jason & Martin helps us look past their short comings in the Mortgage Dept. They are super attentive to the needs of small businesses. Thanks so much guys Bill Y.

What could improve?? Not enough time or space. Went today at 2:40 to the drive up to make a simple…read moredeposit and get cash back. A man I had never seen before (and that is a weekly occurrence at this branch), had such a thick accent I could not understand him. I asked him to repeat it and still couldn't understand him. He leaves. 15 minutes later a woman who also had an accent but could understand her, comes to the window and apologizes for the wait and said "it's going to be 5 more minutes". This whole thing is usually done within 5 minutes. I said,"what??? Why?? I have been here for over 15 minutes". She said,"I don't know, I'm going to find out why". 5 minutes later she returns,"you didn't sign the back of one check (I certainly signed all 3 checks) , and something about adding it wrong.. She said they would send the check out for me to sign. About 3 minutes later, the first man returns, said something? And sends me out my receipt with the cash back. No check to sign.. He must have added it wrong or were they talking about someone else's transaction, I don't know. What a bunch of clowns running the West Spfld. Branch! Now on the other hand, the Westfield branch has been wonderful. At least a few tellers have stayed, so they know who you are. I would give NO stars to West Spfld. And Hampden Bank was SO good!

Westfield Bank - banks - Updated October 2026

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