First of all, like most consumers I don't normally take the time to write reviews of product purchases or services from businesses I've received unless it's a negative one, but I'm making a well deserved exception for this company.
In April of this year I had Western Valley Construction remodel my kitchen. During the time they were doing the job I had the opportunity to meet just about everyone employed by the company in Olivehurst, California. The customer service I experienced from the Project Director, office staff, the lead technician, and the specialist was beyond excellent.
And it's because of that positive aspect that I would first like to commend them for establishing the personable relationship we me that I required in order feel confident that my satisfaction was their number one concern.
From my first encounter with the company, I was highly impressed by the friendly attitude that everyone demonstrated during all of our conversations and transactions. The lead technician and the technicians were always pleasant and eager to accommodate me in any way possible. They really made me feel like part of their family.
As a matter of fact, after the completion of my kitchen remodel I was so impressed with the rapport that we had established and the superb results of the job that I assured Western Valley that I would definitely be contacting them in the future to remodel my bathrooms.
Well as fate would have it, I had to contact them sooner than I expected, but not for a bathroom remodeling contract. In November (Specifically the day before Thanksgiving ), I experienced a house fire. After which left my home with no electrical power and the ceilings in three different areas of the house open to the attic area.
With no choice but to take up temporary residence in a hotel until the home was habitable again, my wife and I were desperate to have the repairs done as soon as possible to avoid a disastrous holiday season.
On the same day as the fire, I contacted Western Valley to get an assessment of the damages and to supply my insurance company with an estimate to repair the damages.
Upon making the call to them, I was transferred to the CFO and Project Director of the company and I explained to her the dire situation I was facing. After expressing her deep sorrow for my situation, she assured me that immediate action would be taken to expedite the assessment and repair process of my home. She then said she would contact be contacting her lead technician who was working at another job site that day and direct him to leave his present job site and report to my residence as soon as possible to assess the damages.
Four hours after the fire department left my home, the Western Valley lead technician was at my house to do the damage assessment report. While inspecting my attic for damage, he detected a sign of smoke in a small corner of the attic and instructed me to immediately dial 911 for the fire department to return to my house to extinguish the small area in the attic that was still smoldering. Thanks to his attention and alertness he possibly averted even more damage to my home.
After the fire department left and the lead technician finished his damage assessment that day, it only took the Western Valley Project Director two days to promptly supply me and my insurance company with the repair estimate. A process that normally takes 1-2 weeks to complete.
Then on the following day the at 7:00, am the lead technician and his crew were at my home ready to start the repairs. It should also be noted that because the Project Director was aware of our strong desire to return to our home as soon as possible, she and the lead technician gave special attention to that request and prioritized the workload and we were able to return to our home in just two days after after they started the repairs. The remainder of the job was completed in just two weeks and my home was ready for the holiday season which made my wife and I very happy.
We can't express enough how much we appreciated the way that Western Valley adjusted their heavy workload to accommodate us in our time of need for their expediency and quality of workmanship.
I want to thank you Western Valley Construction for a job well done. You can feel confident that your services were well appreciated and I still look forward to having your company remodeling my bathrooms read more