For the review of Starz, I'm going to format it more as an anecdote, since this will best…read morearticulate the kindness and generosity of the service better....
I scheduled a pickup with Starz since they had a promotion at my condo. Through a convenient online form, I was able to set up a reservation, and promptly got a text from them confirming my pickup date and time. I even got a reminder text the day before my pickup.
On the day of my pickup, they arrived right on time. Just getting in the Chrysler 300, I was immediately impressed. Available to me was hand sanitizer, candy, gum, a newspaper, and an ipad. There was no need to use the newspaper or ipad, though, as the driver provided great conversation on the way. It was a pleasure to talk to him about my upcoming trip, and he got me to the airport quickly to boot!
The most significant part about the service is still yet to be told:
After paying him with my credit card, we exchanged handshakes as he handed my luggage to me.........
A little while after he dropped me off, I was on my way through to the security line, where I began putting all the contents of my pockets in my bag. It was during this process where I realized what an idiot I was - I forgot my cell phone in his car. In a frenzy, I used my tablet to find Starz' phone number, and called them on the pay phone (who knew these even existed anymore!!!)
Calling Starz, I spoke to someone who calmly told me that they would try and get to the airport in about 20 minutes, and told me to meet them at my airline's door in the departures section. I offered to pay again for this drop off, since I assumed the driver was far away from the airport already. It's a small price to pay to be able to keep my phone with me during my trip.
Sure enough, the driver arrived about 20 minutes later. I walked up to his car, and he handed my phone to me. I asked him to pull up ahead so he could park and I could pay him again. His response: "No sir, that's ok. Just enjoy your trip." I stood there in shock, as I had just bugged him to drive all the way back to the airport just to drop off my phone. He reassured me that I need not pay him again, and it was then I realized that there is still hope in humanity.
To the selfless driver that provided me stellar service, I thank you. Also, a thank you to Starz for employing such great people and for running an efficient operation. I guarantee that I will be using Starz Towncar service for all my future shuttle needs.
P.S. Yelp, you have listed 11 different 5 star reviews as 'Not Recommended' I hope people take the time to read these unrecommended reviews, as they all attest to the great, effective service that Starz Towncar provides.
