Western Irrigation, thank you for opening up my system this year and for resetting the sprinkler heads. The system now works better than when initially installed. Your team is very professional and showed up on schedule. It's always nice to see the same service team; they know precisely how the sprinkler heads should be adjusted. I highly recommend Western for new installations and yearly maintenance. It is a very good, family-run business. My Grass, landscaping, and Vegetable garden always look the best. Thank you. read more

Have had multiple projects with Western Irrigation this year. The first time we used them. Very professional, always on time, went the extra mile to explain things in detail, easy on-line payment, does not charge credit care fees. A well-run operation and easy to business with from this customer's perspective. read more

I called them and had a very rude scheduler take my call. This person should never be the front person to great clients. I did not like the fact the I was told that I MUST! sign a contract before I can even schedule an appointment. Go somewhere else. Henry read more

Go somewhere else. Signed up and pre-paid for service for the year. At the end of the season when it was time for winterizing my sprinkler system, I missed my one appointment they assigned me because I was traveling for work. Once I returned their call, they said they were done for the year and they would charge me double to do it. I recognized that they had tried to get in contact with me but was confused why this "deadline" of service had never come up in any communication from them up to this point? Even their messages, when I finally got to listen to them, didn't reference an impending closure date. Their response back to me was: "we don't really tell people when we are done for the year." That exchange didn't really make me feel like they were a very honest business. Again, would recommend going elsewhere. read more

Western Irrigation exceeded our expectations in installing our sprinkler system. Jeff was outstanding in working with us in scheduling the project and David, the plumber, was very personable and knowledgeable in the plumbing aspects. On the day of installation all the men did an outstanding job. They left our residence spotless and looking very professionally done. When finished the one gentleman walked us through everything and answered our questions. The following week, Memo from the office spent a couple hours at the kitchen table Walking us through Wi-Fi and using the controller. We cannot speak higher for the exceptional service we received and would highly recommend the company. read more

Western Irrigation has THE best employees who are knowledgable, timely & go above & beyond! It's so hard to find great Customer Service these days and I can tell you, their staff is top notch! I highly recommend this company! read more

DON'T WASTE YOUR TIME! I have never been spoken to and blatantly disrespected like I was today by the morons in management at Western Irrigation. Not sure if it was Regina or Laura because I never caught their name, only heard their incredibly condescending voice and belittling comments that made my decision to FIRE WESTERN IRRIGATION a simple action! What a horrendous and completely avoidable customer experience, absolute idiots work there and I hope for many people's sake they read up on this joke of a company before hiring. read more

We build 10 Square feet house and you can only imagine how many contractors I had to work with but this company is the best ever! Always on schedule, always answering my calls always there for you! Great people and great job, I highly recommend them if you looking for A reasonable price and great work! read more

I paid in full to have my irrigation system set up for summer in March. Last year they had my irrigation system up and running by end of April. This year I've called three times and have been told that they are running behind. My schedule date is June 7th...in the meantime we're experiencing a drought and I can't use my sprinkler system because they're 6 weeks behind. Their excuse is a late start due to weather and having 3000 customers. I'd suggest finding an irrigation company that is not inundated with too many customers so you can get quality and timely service. Update: Keep in mind I prepaid for this service back in March. I took the day off work to finally get the irrigation system opened up and I made afternoon plans as I was given a window from 8-12 that the technician would show up. Of course they didn't come on time! Technician didn't arrive until almost an hour late. This company doesn't appear to be BBB accredited, has shown horrible punctuality, and lacks adequate customer service. I DO NOT RECOMMEND. I'll be taking my business elsewhere read more

We are very happy with our new sprinkler system. We have a lot of borders and perennial beds and after a walk through of our property with Jeff he came back with his team and put together a well thought out design and a great control system that I can easily manage from an app on my phone. I love that the beds are split into zones that allow me flexibility to adjust watering times based on the relative amount of sun or different soil in each area. Pretty awesome! The installation itself, while involed, went in with minimum upset to the lawn and planting areas. The crew was professional, efficient and polite. They handled all the permits & paperwork with the town too. Mother Nature has been doing most of the watering this Spring, but I have loved having the flexibility to water some of the borders where I've added new plants that need to establish roots. I would definitely recommend Western Irrigation. We plan on using them for ongoing seasonal maintenance as well since we are 100% happy with them. read more

I have enjoyed dependable service for 10 plus years, but I recently had yard damage due to a plugged sewer line. The owner, Jeff, personally came to my home and supervised the repairs the day after I spoke with him on the phone. read more

Please do yourself a favor and call someone else. You call to get an appointment, and they say we will call you when we have someone in your area. Weeks go by- and they give you a 4 hour window * insert eye roll here* The workers who actually do the jobs who come to the house are nice, but the receptionists are not so much. They make it seem like you need them to come turn on your sprinkler system when in reality all they do is turn on two knobs and walk around the yard to make sure they work. Um, pretty sure I can do that myself. AND THEY CHARGED ME $85 ! Really not worth it. Then with having a system the village makes you check the backflow for an additional $95 but Western Irrigation doesn't do this- a certified plumber needs to. So just call a plumber yourself and save some money. So really the only time you would need someone from Western Irrigation to come out is at the end of fall when you need someone to shut off the system, CALL SOMEONE ELSE. read more

I just recently purchased a home in Schaumburg which had an in ground sprinkler system. This was my first experience with an in ground sprinkler system. A week after I moved in I received a past due notice from the Village of Schaumburg asking for a back flow test. Understanding that this was part of my sprinkler system I contacted Wester Irrigation who was a referral from a very good friend. The service tech showed up shortly after my call and performed the back flow test and turned on the system for the first time. Since this was my first experience with a sprinkler system the tech set my controller for me and showed me how to change settings when needed. He also took the time to walk me around my property to show me where all the heads were located and to ensure all were working properly. My grass looked great all summer long. Would highly recommend. read more

I would avoid. They are super aggressive each spring and fall to get you to pay the fee to turn on and off your system. However, when I need service for my system, I cannot get anyone to return my calls. I have spoken with Regina and Laura multiple times asking to schedule service and get put off each time with a promise of a return call. Each time I have spoken with the women, it is like the first time they have ever heard of me. Either they are dumb or just really bad at their jobs. Also, the tech sent to my home for the spring turn on did not speak English. It was nearly impossible to understand when he was trying to tell me about problems in my system. Buyer beware. read more

Terrific service. I've utilized them for 2 new installations and servicing for over 10 years. They are always responsive and fair.

I would 100% recommend Western Irrigation! I had new landscaping done in my backyard and needed my irrigation system updated. They did an amazing job. They added new zones, corrected existing issues, and made it so that the sprinkler heads were perfectly positioned for maximum affect. They were on time, professional, and courteous. They did exactly what they said they would do, when they said they would do it! Great quality, great price. Thank you, western Irrigation! read more

This company cares only about their own schedule! Every time when I need to service our system it's a pain in the butt! I give them 1-2 week heads-up, and they still take their sweet time to decide when they want to come! Find another company! For the money they charge, they should do a better job! read more

I struggled with a different irrigation company for years. When I re-did my back yard with a rather intricate grading and plant design change, my landscape company suggested Western Irrigation. I could not be more pleased. Their attention to detail is unparalleled. The crew is professional, neat, and delivered exactly what was promised. The timer they installed is super user friendly. The number of zones and heads they placed is not even comparable to my previous irrigation system and it was similar in cost. You can not go wrong with this company. read more

The workmen who come to my home have been great; the entire scheduling and office situation is not. They've been our sprinkler system start up/close down and backflow testing company since we moved here, I think by default from the previous homeowners. They're in the area, apparently, once in a blue moon, so if you aren't able to accommodate them on the _one_ day they'll be in your city--and you're given no choice on when--you're screwed until they plan to be nearby again. My backflow testing was due by the city on May 29. Western Irrigation sent me notification of one single, four-hour window in mid-April when they'd be in my area. I called well prior to this date to reschedule, but they couldn't accommodate me to get the testing done by 5/29. I was told that Naperville "doesn't really even uphold that date," and that July 1 is the date that is truly the deadline. It's now July 24th and I've checked to ensure our testing was done and results submitted...but Western Irrigation has never completed the testing. I've just called and been told that it'll be done today, because someone happens to be in my area. I'll have to check the veracity of this later. I was actually told by one of their employees that they have "so many customers, they can't get to them all" so I recommend finding a company that _doesn't_ have so many customers that they cannot provide the service they promise (and that they collect payment for). read more