I had been taking my new mercedes A class to this mechanic since I bought it 8 years ago. The…read moreservicing was pretty good but always expensive as would be expected. But as the year have gone by the price keeps going up and up and up until today when they estimated my most recent servicing at £4000! They had offered me less than that for a trade in on one of their new cars so obviously paying that much for servicing is not going to happen. Hazel neglected to tell me that I the driver could not pick me up at the park and ride after 4:30 so I ended up paying £24 for a cab to get there and then Allen (the service manager) did not want to take the £24 off of my £200+ bill that I had JUST for them to look at the car...They simply want me to buy a new car and it certainly is not going to happen, especially not buying one from them !!!!!!!!!!!!!!!!!!!!!! My car will be going to an independant shop for now on.

Best local garage in town. Honest and reliable!read more

My car had a flight tyre and I wasn't sure what to do as couldn't repair it myself. I drove to this…read moregarage and the guys could not have been more helpful. They drove my car into garage and plugged the hole in the tyre. I was on my way in no time. I can't thank them enough for their kindness and going out their way to help me. Highly recommend

Fantastic, reliable friendly run family business. Nothing is too much bother always happy too…read moreassist. Fantastic team highly recommend.

From the owner: We are a well established, family run vehicle repair garage and our goal is to meet and exceed the…read moreexpectations of every customer. By maintaining the highest quality of work - we have built an enviable reputation over the last 5 years.

OK The situation is…read more- - - the car has driven through some snow drifts and the back end is smoking/steaming. I believe that the white stuff out the back is steam from the snow. My other half behind the wheel is scared, she believes it is smoke. She pulls over near Carroll's and goes to talk them. We were on our way to Braehead, so we were very nearby. Her parents have dealt with these folks for decades and they know my wife as her mother's daughter. The younger Carroll comes out and asks us to drive it into the service bay. He hauls it up on the lift and checks out the car's under-carriage. He points out the large chunk of snow on the exhaust and then rolls it back and forth a couple times to ensure that nothing else is wrong. Does he demean her? Nope. He says that it probably would be pretty frightening and that anyone would be scared by seeing that. In the end - No Charge - the guy took time out and looked at the car - No Charge. We had another problem with the suspension. The potholes from the freeze had shaken a retaining ring from the shocks. Total Charge. mid two figures Last time we had this examined at the dealership - it was over 500 quid to replace. Carroll's are what you want in a car mechanic. When you are vulnerable and relying on folks to supply you with honest information - these folks do not take advantage. They treat you with respect. Do you need anything else from a Car Repair place? I don't think so.

A girl giving a garage 5 stars - it must be good! And it is :-)…read more I've been going to Carroll's for years with my various little cars. My dad (pre company cars) used to bring his cars here and as part of my car indoctrination, I was told to only come here and so I did. And I still do, despite the garage being in Paisley and me now being based in Edinburgh. So, reasons why I come here: Service is second to none. My car is HONESTLY assessed. Example - If it doesn't need done for six months or 2000 miles (whatever comes sooner) then it will be done then. No scare stories that it must be done immediately. I can use non-technical language and not be laughed at. I can do stupid things, have to get the car repaired and not be laughed at. I know my car is in good hands, I'll get decent tyres/parts used on it and it won't take an age to be returned to me. No work will be done without my approval - wee phonecall to check first. 5% discount for cash I can speak to Jerry (the owner and mechanic) and explain - not go through some service desk or smarmy sales manager who says I'm wrong (or computer says no). So, good garages are hard to find and in this climate, the pounds are precious. If you need an amazeballs, local, independent garage with great mechanics and the lovely Mrs Carroll keeping you informed, then what is not to love and to cherish from the first car onwards :-)

Working in Edinburgh last week, had a wee incident with the car. Nothing too serious but bad enough…read moreto leave me stuck at a busy junction. Phoned the dudes at Green Flag and their local contractor, these guys, was on the scene within the hour. They hauled the jalopy back to their garage in quick time and had it fixed within a day at a well reasonable cost. Great and friendly service from all involved, and wouldn't hesitate to use them again... Although ah hope ah don't huv tae...;)

Broke down on the Edinburgh City Bypass early this morning. Called my recovery service around 7am…read moreand told someone would be with me within the hour. It was freezing and the traffic was racing by not a nice place to be. Anyway they arrived within 15minutes I was so happy to see him. The guy was brilliant checked my car, I asked him if you could take it to the garage which was no problem. Ram was the recovery driver and he was so friendly and put me at ease, told me to sit in the cab as I was freezing and bit overwelmed with all this. I have never used this service before but these guys were fantastic, everyone should make sure that Robert W Brownlie is their breakdown service.

Great buisness for people who work long hours or can't get to a garage…read more From mobile tyre fitting to road side mechanics they do it all..

Great service done. No extra charges. Good response time. Value for money. Definitely recommend…read morethem.

Easily the greatest garage I have ever come across in 20 years of owning a car…read more They are the most honest, genuine people. It's a family run business with a huge waiting list to get work done which is a testimony to their trustworthiness Also they are genuine car enthusiasts, Always giving stories of great cars they had or customers cars, it's fascinating to hear. Aston martins to rolls Porsche to bentleys, jags to range rovers there isn't a car that I haven't seen in their garage along with the everyday cars They cannot do enough to help get your car back in the road for the most reasonable price I am not saying they are cheap, you do pay for what you get, you will not be ripped off like other garages I've used in the past have done

SMTA resolved my problem with CAR CRAFT.read more

these guys are the best! not only have they looked after my darling mercedes, they manage to…read moreexplain everything in laymans terms without sounding condescending. they are very helpful/knowledgable in every aspect of 'carcraft' and worth every penny i've ever spent here. they've waited open for me to pick up my car after working hours and always been a pleasure to deal with. quite rare in a world usually dominated by surly,moneygrabbing grease monkeys

I saw an advert in the Fife Leader a couple of times. I liked the look of their advert and decided…read moreI would use them the next time my car was due a service. I found the staff to be very helpful and knowledegable. The cost was also very reasonable and I will definetly be back.

This high priced merchant quoted £773.75 for a one hour max job on a clutch plate with £80 of…read moreparts, which includes delivery. Tried to say the parts were £175 + VAT... he also stated the labor was 5-6 hours... I can only imagine he uses a minimum wage one armed so-called-mechanic for his car repair work, LOL. Best compare on clickmechanic site... found one £200 cheaper via there (Still overpriced) but still much cheaper than his price with lies!

i'm an automotive engineer. taken my car here for the last 4 years absolutely excellent quality of…read morework would recommend.