Western Collision Center went above and beyond for us after we were involved in a car accident. From the moment we called, they took care of us immediately and made what was already a stressful situation feel so much easier. Their customer service was exceptional. They were professional, compassionate, and incredibly communicative throughout the entire process. Most importantly, they made us feel safe and confident in every decision we had to make. We never felt pressured or left wondering what was happening. They kept us informed and made sure we understood everything along the way. After an accident, finding a repair center you can actually trust is so important, and Western Collision Center earned our trust right away. We truly felt like they cared about us, not just our vehicle. I highly recommend Western Collision Center to anyone who needs collision repair. Thank you to Jerry and the entire team for taking such great care of us and making a difficult experience so much easier! read more

Excellent customer service. Office manager and owner explained every aspect of the auto body shop work process requirements with the insurance company. Staff was very prossional, polite, and informative. Workmanship on my vehicle was outstanding. Highly recommended auto body shop no matter how small or big of a job. read more

I highly recommend Western Collision Center in Granada Hills! Jerry gave me the best rate, handled my rental car, and even called Enterprise to pick it up so I wouldn't be charged an extra day. The shop is spotless and the staff is very professional and respectful. Excellent service-thank you Jerry and team! read more

I hardly ever leave reviews, but I had to for Western Collision Center. Cleo and everyone there made me feel so comfortable, treated me like family, and the quality of their work was just wow! read more

My vehicle was ready before the promised date. Cleo was super cool, the crew was professional and the job was well done. Highly recommend Western collision center to anyone. read more

If you're looking for a shop that combines craftsmanship, efficiency, and professionalism, Western Collision Center is the right choice. They deliver results that stand out. Jerry and his staff handled everything from start to finish, including dealing with the insurance. Made my life easier, and even removed scratches that weren't a part of the accident as a customer service, and the car came out better than it was before. Best experience!! read more

Jerry is the most experienced auto body shop expert we felt in good hands and got our Mercedes back in no time looking like brand new . all i could say was wow !! read more

Went to Western Collision Center for the first time and was very impressed with the quality, service, and price. The manager, Cleo was outstanding and very attentive. I highly recommend this place for your vehicle. read more

Very happy with the service and the repair of our car. Our car was hit and they did a great job. We couldn't be happier to not only have our car back, but even better to have it look good as new! read more

Western Collision Center - Body Shops Near Me - Granada Hills, California

This place was kind of tough to find. The entrance is all the way behind the building and office entrance. I get there and got help right away. I filled up my form and we checked out my damage and went over the dents and scratches on my car that are already there. Then he got enterprise to pick me up and it was easy. Unfortunately I didn't get his name. This place only services insurance companies. They have a huge garage not cluttered like most shops. It's about 2 weeks for my car repair that's standard depending on your car model and type.I will definitely consider this place and recommend it to people read more

We didn't actually end up having our car repaired at Western Collision because we are still sorting things out but Cleo was very friendly and informative so my rating is based solely on her! read more

Whenever we have any kind of problem they are here to help us with quality and courteous manner thank you guys keep up the good work

1. they will tell you that they are on your side but in reality, they are on insurance side to make more money 2. they will advise you to fix other visual damage with your car even though it has no relation and tell you it's related again to make more money. 3. the receipt says 6 months warranty. Issue keeps on coming back but they don't want to fix it anymore and passing their obligation to the dealership, really? 4. I don't see any reason to pay someone doesn't resolve the issue, wish I can get my money back. read more

What great service! After I had an accident, my insurance recommended that I go to Western Collision Center for repairs on my car. I called and within seconds I was able to set up a time to go in. They inspected the car and gave me a very reasonable estimate. It was quick, painless, and they did an excellent job on the repairs...you can't even tell that I had gotten into an accident! Thank you Western Collision Center! I will definitely use you guys again! read more

These guys were super pro and did an amazing job with my car. The car was in great condition and I got swiped causing severe damage to the back of my car. These took the car and communicated daily with me regarding the status of my cars repairs and parts en route. The car looks like new and it's hard to even see the part that was fixed. They were super helpful with keeping the whole experience professional and easy. They helped get me to the rental car agency and they handled everything with my insurance company. I would definitely recommend working with this group. Cloe was great from my first call. She helped me set up an appointment to drop off and get a ride to the car rental place. Everything went as planned. I'm really happy with the quality of their work!! thank you!!! I have more work to get done and I will return to Western Collision Center. read more

I swear, my car looks even better than it did before my accident. Beautiful job. They also detailed the heck out of my car. It looks brand new. I'm thrilled. Thank you soooo much!!! read more

My S class was side swiped and I thought it would never look the same again! I did my research and found Western Collision Center. They were close to my house, and were very easy to work with. Jack answered all my questions and made me feel comfortable every step of the way. After a few weeks, car came back looking better than new! Thanks for everything this body shop is honest, quick, and has top of the line servi read more

Western Collision Center - Can't even tell I was aide swiped - Body Shops Near Me - Granada Hills, California

Without a doubt, this is the greatest body shop I have ever worked with. If you want quality, superior work, this is the place. From the employees to their fearless leader, Cleo, they are professional, kind, caring, and they communicate with you--updating with you as needed. They worked extremely well and speedy with my insurance company as well. If you don't choose Western Collision Center you're simply settling for less. read more

Vandals broke into my car and trash that whole side. Western was the closest and this is a good neighborhood. There was a dispute with the insurance company so before they got started, 3 weeks went by. The work itself only took 11 days. When the car was finished, the bodywork and paint were perfect. I felt great getting my car back over a month later. Driving away into the sun I noticed my newly tinted window was scratched. Cloe a Western Collision took care of that by paying for a re-tint on that window. Got me wondering, so then I checked my mileage, to my dismay, 250 miles had been put on. This explained why Cloe could not tell me where my car was one day when I dropped in. Everyone there is super nice but,I am more than disappointed. read more

I brought in my 2022 Mercedes-Benz to get fixed here. They were great at communicating with me during the process and very fast. I've taken previous cars to other body shops and I've waited almost a month to get my car back. Here, I waited a week! Definitely recommend this place to anyone needing auto body repairs done. read more

I am beyond irritated with the service in this center. For starters, one of the women that works in the office was blatantly disrespectful and constantly tried to dismiss me while also downplaying my concerns with my vehicle. Also, they took a disrespectful amount of time to fix a simple issue in my car. They never gave any updates and when I called to get said updates they would once again either not answer at all, or answer with a vexed tone that made it seem like it was somehow my fault that they haven't finished my vehicle. Never coming back, point blank. read more

Much to my chagrin, I swiped a pillar in a parking garage with my 2011 Infiniti. I brought my car to three different shops for a quote, and ultimately settled on Western Collision Center in Granada Hills. My reason for choosing this shop was the friendliness of its staff; the cleanliness of all areas of the workshop; the fact that the shop was certified for Infiniti repairs (plus other premium brands like Mercedes-Benz, Porsche, etc.); the very modern and up-to-date equipment on hand (including the paint bays and aluminum tools); and the free full detailing they give the car after repairs are finished. Also, the other shops I consulted wanted to replace my quarter panel (very invasive and just plain lazy), whereas Western Collision said had high-grade tools specifically for working on the newer aluminum alloys in high-end cars and wouldn't need to replace anything. One of my concerns was that my vehicle has a newer paint called Malbec Black that contains reflective metal dust and has a special sheen to it. It was only just introduced in 2010, and I worried that no auto shop would be able to match it. Well, I'm happy to report that Western Collision matched it to perfection! The repair is seamless - I've shown my car to several people, and they cannot believe there was ever damage to this car. The paint, metalwork, and detailing are flawless. The repair took 24 calendar days, although probably 5-10 of those days were simply insurance company delays while Travelers whined and moaned about having to pay more than they would have if I'd taken my car to a production shop (where they would have chopped off my quarter panel and affixed a new one with an ugly seam, but in only ten days). Forget the fact that I've been paying in premiums for years and years without any liability until this accident! The office manager, Shant, held his own and eventually managed to work out an agreement after speaking with a higher-level adjuster at Travelers. What's really funny is that the amount of money Travelers was complaining about (and saved) wound up being nearly the extra it paid on my 24-day lease from Enterprise due to the delays. Talk about cutting off your nose to spite your face :) I highly recommend Western Collision Center if you want your vehicle repaired correctly. Shant isn't going to cut corners and just do a patch job, and anything that can be repaired with detailed labor isn't going to be unnecessarily sawed off your car just to save time and some hassle with your insurance company. On top of this shop's vehicle repair expertise, the staff is friendly, knowledgeable, and always looking out for your best interest. The office lobby is clear, modern, and stocked with some snacks and drinks. There are even chargers plugged into the outlets in case your mobile device's battery needs a boost. In summary, I brought in my busted vehicle for repairs and drove off with a brand new-looking car with no signs of the damage remaining. Paint matched perfectly, as did the shape of all the curves and corners. Staff made me feel like their most-important customer, and went the extra mile for me in all areas. Highly recommended!!! read more

These guys are amazing amazing amazing. Very professional and courteous. Chleo and Jack have a big heart. Everyone there is. The quality of the work is superb. They maintain the place clean I asked to use the restroom and I was in shock how clean it was. The office has air-conditioning and offers snacks. read more

Cleo is professional and friendly and knowledgeable about auto body repairs. This shop does high quality work and honest work. They worked a miracle on my bumper. After completing repairs on my rear bumper everything looks new again. I highly recommend this shop. read more

Do not come to this shop! I was referred​​ to them by previous​ friends and family members who were customers, they try to make more money by scamming​ you and the insurance companies​ they don't​ care about you nor your​ car. I will never trust them or refer​ them to anyone again. I have reported them to the ​National Insurance Crime Bureau I'm​ some people like getting their​ cars fixed by the expense of the insurance​​ but I suggest you stop supporting companies​ like Wester Collision Center read more

Update: 09/12/2018 Well I came to find out the parts that my truck needed were really back order. So I raise from 1 start to 3 stars. The reason I do not give them 4 is because of the lack of communication from their office. One piece of advise if the personal can not handle the work load and make your business successful. You need to hire another person so the business structure is good. A good foundation will make your business successful. For things a business needs to succeed. 1- money a financial advisor 2- sales a good team that will make the business tribe 3- systems. A good system to fallow up with customers. Accounting payroll etc 4- customers Good luck with your business and hope this help you guys grow. My experience with this body shop has been nothing but a headache. I took my truck as Progressive recommended them. One piece of advise for this business: if you do not work on a X type of vehicle why would you take it in? You wasted over two months of my time giving me excuses that they keep sending you the wrong parts. The first time i believed you, second time i gave you the benefit of the doubt but the third time i know you lying to my face. I own a business and if i did that to any of my clients i would be out of business in a heart beat. When i told you if you are going to waste my time lying to me, i rather pick up my truck. I was hopping a response like let me see if we can over night the parts to make you happy or assure me that you care. NO!!!! your answer was come get it we will bill for what we have done. This receptionist can care less and if i was the owner i will have a talk to her about customer satisfaction and service. Because the only reason any business stay in business is because of the customers. Hope this help them better this part of their business. I for Me now i call the insurance which has been unhelpful too never fallow up or check maybe because indo not have a car rental from them. Bad experience all around. read more

My kids have had a couple of fender-benders (3 to be exact) and I've relied on western collision to fix them. They are very professional and courteous. Cleo takes care of us every time. Their office is clean and their shop is nice and effective. I have to repair another car, yet again, and I wouldn't think of any other shop to give them the job. read more

Western Collision Center is as good as it gets when it comes to service, craftsmanship, and attention to detail. I believe I have found my autobdoy shop (FOR LIFE) to do ALL my fixing, maintenance and MODS. The staff Cleo and Eddie have always been very easy to work with and understanding. I never spend time to write any reviews because I find it time consuming and really does not benefit me in any way. This time I am writing because Western Collision has earned the 5 stars from me. This place is super clean and organized. The operation is ran so effecient on a daily basis that I have no words for it. All technicians, mechanics, detailers, etc are very professional and knowledgable. Talking about knowledgable: they really know what they are doing! I have not had problems with my mods. Sure, it may be their first time attempting a new project, BUT the amount of time and effort completing the project is PERFECT! I would like to thank Eddie and his crew (esp. Operation/Production Manager) for taking good care both of my cars. They are very friendly, patient, understanding, and really like to help you. They won't return the car to you unless the work done was 110% perfect. Eddie is very honest and straight-forward. Quality to work details cannot be compared. I've been to 8 different audtobody shops in 10 years, from Van Nuys, Hollywood, Burbank and etc, NONE OF THEM CAN RIVAL with Western Collsiion Center!!! read more

My insurance company sent me here for repairs after a minor accident, and I'm so glad they did. Cleo took such good care of me and my car. From the minute I walked in, to the minute I had the key back in my hand and was driving off with a perfectly repaired and cleaned car, I felt supported and cared for. The whole team there is great and I couldn't recommend it higher if you're searching for a friendly, thoughtful staff, and meticulous mechanics to help you! read more

A great shop! I took my Honda Civic SI in for a rear bumper incident and was very impressed with the results. The shop is well qualified, you can tell by the way they keep their tools and the overall cleanliness. This is a professional organization and is staffed by solid enthusiasts - I know as I used to do body work. Highly recommended! read more

I had a very odd experience with Western Collision Center. I was referred to them by CSAA insurance as a guaranteed auto body provider. So I had my car towed there to get an estimate to see if it was worth getting repaired. I of course expect to get an estimate first then make a decision. Two days later I get this very odd text message: "Hello (wrong name, not me), This is Cleo from Western Collision. I'm going to start writing the estimate on your vehicle. Please reply yes so that I may start the estimate and repair your vehicle." Wait. Shouldn't I get an estimate first then you may start the repair? Shouldn't the insurance company be notified of the cost before starting the repair? Why wouldn't you take the time to call me instead of texting me? This isn't a dental appointment. This is a costly auto repair. You don't know my correct name? It sounded very scammy to me. I got my car back and hauled it the hell out of there. read more

Driving in LA for so many years ,I had to deal with all kinds of insurance services and Body shops no one ever came close ,TO these guys I had someone rear end of my car wile parked,@ a restaurant I visit the shop suggested by progressive insurance [ drivers at fault] Western Collision Center I was greeted by Cleo & she took really well care of the whole situation. The insurance provided a small rental , but Cleo made sure I had an Enterprise at no cost picking me & upgrade to a better vehicle , so that I can have transportation while they fix the car. She also help with expediting the repair, since I had to fix one of my dented wheels which was not included in the damage and estimate once I pick up my car the car was wash & clean everything , no one mess up with my stereo ,seats etc etc ,very professional & attentive to detail If you want it to get it done right the first time, no games, no hidden cost come see them @ Western Collision Center ask for Cleo PS; these is a busy area many body shops cram in a big space ,these one is in the back way on the end of the parking, left side ; or call better ask for Cleo 818--363-8886 she will go above and beyond to get you're car fix which is highly unusual now days read more

Great shop the owner Jack is so sweet and honest and goes above and beyond to make sure everything is taken care of.

I can not say enough about Western Collision Jack and Cleo are top notch when it comes to customer service and quality service. Don't even think twice just go here you won't regret it. read more

Went in for a small accident I was in. Nowadays with insurance companies they just fix everything which was great. From the moment I walked in they were attentive and friendly which I appreciate, since you are a little shook up after a accident to begin with. The process was timely. The only reason I did not give it 5 starts is because communication could be better. Letting the client know what is going on during the process. I appreciate their good work ethic though! read more

Great services from start to finish. A hidden gem in the valley. Quality work at a great price. I take my car their now for upgrades besides body work. Friendly staff and very knowledgable. More shops should be like this one. read more

Cleo and Jack are the best, real professionals. This place is a hidden gem! If your car is even damage due to a car accident bring it here, you will not be disappointed. The work they do is impeccable and you will be treated prompt and professional without any worries. It truly does not get any better than them. Please tell them I referred you and they will certainly take great care of you and your car needs. I will never go anywhere else! AAAA++++++ read more

As much as I love leasing from BMW because of their excellent and cost-free service, they reallllly get you at the end for any bumps, dents, scratches, damage, etc... I learned that lesson at least 3 times when I got hit with huge fees at the end of my lease. That being said, when it came time for me to return my 2008 BMW 528, a couple months ago, I knew I needed to repair the significant damage to my car before turning it in. I had multiple dents and scratches, and had gotten into a fender bender just weeks prior to my lease expiration. My dad, recently had his Mercedez S500 repaired at WCC, and couldnt stop raving about the place. He highly recommnded for me to give them a shot. I walked into the shop and was SHOCKED. This place was STATE-OF-THE-ART. Car companies can shoot commercials in there! Every single member of the staff was professional, knowledgeable and extremely nice. I dealt primarily with a lovely woman named Shanet... she was amazingly nice! I also dealt with the manager, Shant. Me and Shant hit it off instantly -- I've never met anyone that knows this much about the automobile industry. He gave me a ton of personal attention and did a fantastic job! WCC had my car fixed incredibly fast, I incurred no charges from BMW, and ended up saving a ton of money. I wouldn't go anyplace else. read more

Very clean and brightly lit shop. I mean you could do ballroom dancing in the garage, just hang a chandelier. Quick 1-day turnaround for them to replace the rear bumper & reinforcement bar, replace a tail light, and paint/refinish the front bumper since they already had the parts on stock. Chloe who sits at the desk and Eddie who manages the place were very professional and they are interested in getting you back on the road. They touched up an unrelated ding in the paint that they didn't charge me for and I didn't even ask them to do. I would go here again and I would also recommend. read more