Great shop. Love John and his crew. Whenever I need a part, or service, or a new unit! I come to Western Chain Saw. Proud to support local. Props to these guys for keeping parts on the shelf and tools in working condition. read more

Without question the absolute best service I have had from any business in the last 25+ years. They sell high quality products and have a decent knowledge base about them. They do all the warranty paperwork/hoops to jump through for you at no cost. The are very respectful and professional. I had John helping me buy a very nice gas powered lawn mower and he explained every detail you could ask for and then some! I will absolutely be recommending this business to everyone I can. Last but not least, the price was fair too for how high of a quality mower it is and the fact that California stores can't legally continue getting gas powered machines to sell anymore (they didn't price gouge, even though the new stupid Ca. law makes it very easy for them to, they choose not to). read more

If you're in the area and need repair on your stihl equipment. This is the spot . or if your looking for a new chainsaw

These guys really know their stuff. Without making you feel dumb. John was helpful and knowledgeable and explained everything to me so I could get the job done correctly. I plan on giving these guys my business for power tools and look forward to buying more toys in the near future. Thanks for everything Western Chainsaw, I will be recommending you to my friends and family. read more

Knowledgeable, helpful and prompt. I bought my saw and gear there and keep going back for the great service.

These guys did a solid job with tuning up my saw. I'd recommend them if you're in Fortuna and you have a Stihl. Took a while but my saw is running like a champ now :) read more

Great customer service! John is very helpful and nice. I keep going back because I don't have a reason to go anywhere else. I just bought a Stihl string trimmer at a great price. read more

I don't usually write reviews for places I haven't purchased stuff at yet, but this is a review of the customer service sales guy. The guy with the big mustache. Nicest and most knowledgable sales person I have come across in a Long time. They didn't have the reel-blade push mower I was looking for, but I would come back and purchase from them if I ever have future needs just because of the friendly and welcoming nature you feel when you walk in the door. That is how you should be treated when you walk into a store! read more

Storms coming in this week and having just moved here I decided I needed a chain saw. I found myself at Western Chain Saw wit a lot of questions. Wow! was I blown away with their customer service. I told them my needs and was given several choices. There was never any pressure to up-sell. I left with exactly what I needed. Any other equipment I need I will definitely be doing business here. read more