I called 3 weeks ago for Calibration labels and was greeted on the phone by a very soft spoken lady. It was extremely hard to communicate with her because she seemed incoherent.
I pictured a person with very thick Goggle glasses and a hearing aid. I am being extremely honest here.
I went on their website to see what labels they had and called to see if they had it in stock. They lady on the other end told me she will go look for them and will call me back asap. I waited a week!
After that week I called back and left a message on their voice mail regarding the labels I asked about last week. I called again a few hours later and got the same lady. This time I was transferred to a sales person or management. He was very helpful and found what I was looking for. I told him I would stop by and pick them up sometime next week because it was a Friday.
I called this morning and lady answered the phone but this time she was very helpful and told me she had everything already for me to pick up.
The company was very easy to find and there was lots of parking space.
I came in and to my surprise I was greeted by a young pleasant Asian girl. She was the same person I talk to over the phone who got me so frustrated. When speaking to her in person she was great, still a little spacey but that's ok she was still quite friendly.
She took my business card and emailed me all the information I asked for as soon as I left the building.
Totally redeemed! I will definitely be giving them my business. I almost decided on another place that is further away but I'm glad I stuck with them. read more