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    Westbound Rest Area

    4.5 (8 reviews)
    Open Open 24 hours

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    6 months ago

    Helpful 5
    Thanks 1
    Love this 2
    Oh no 0
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    2415
    25957
    76195

    5 years ago

    Helpful 13
    Thanks 0
    Love this 9
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Clean, nice environment, plenty of parking. Great bathrooms. This was a welcome relief on our trip.

    Helpful 0
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    6 years ago

    Helpful 18
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    Love this 14
    Oh no 0
    Photo of McKel M.
    55
    53
    31

    7 years ago

    Helpful 0
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    6 years ago

    Helpful 0
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    Love this 1
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    5 years ago

    Bathrooms are nice. Plenty of parking, benches, etc. much better than I was expecting

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    Sleep Inn & Suites University - Gym is 2 treadmills, 1stepper, 1 bike (no weights)

    Sleep Inn & Suites University

    (22 reviews)

    $$

    Good stay: everything clean, nothing broken, no drama, nothing loud or shady going on. Hotel with…read morean elevator and luggage carts, not a motel. Full hot breakfast (sausage, egg, biscuit, gravy, mini waffles). Bathroom didn't have a fan, but it wasn't a big deal. Shower was hot, strong. Guest business center and gym were small. Decent indoor pool (a little cloudy so did not try). Better priced than other similar hotels. Hot breakfast was good enough, saved us time and a little money.

    Alana, Moe, the manager, and the front desk staff are the embodiment of incompetence and rudeness…read more Alana and the manager, a pompous white male whose name I can't recall have horrendous attitudes. When my husband tried to get clarity on a mistake they made, the manager arrogantly barked, 'Let me set you straight,' and was incredibly ignorant when speaking to my husband. We booked three nights but ended up fleeing after two. On the second day, our room keys stopped working. The front desk clerk had the audacity to tell us we no longer had a room because it had supposedly been cleaned for the next guest; despite my infant and I being in the room all day and having it reserved for another night. Apparently a different clerk had made two separate reservations for us instead of one. We added a third night and requested to stay in the same room, 1 King Bed, Suite. Moe assured us that it wouldn't be a problem. The following morning Alana, called to tell us we had to switch rooms because our original room had a tub/shower and the new one assigned to us had just a shower, an utterly ridiculous excuse being there were no visible specifications in the room descriptions. Furthermore we should been informed when we requested to remain in our current room. There was no price difference or any indication that the rooms were different despite being titled the same. We canceled the third night and left, thankfully our power was restored at our home shortly after! Ruston, LA's Sleep Inn should rename itself Sleep OUT. Two-star hotel, two-star service, zero professionalism, and zero common sense. Whoever gave this place two stars was being extremely generous; it deserves One at best. If other hotels hadn't been booked, we never would've stayed, and now we know exactly why their rooms were still available. This staff will run this hotel straight into the ground if they haven't already!

    Holiday Inn Express & Suites Ruston - Breakfast area

    Holiday Inn Express & Suites Ruston

    (24 reviews)

    $$$

    We stayed there on 01Dec 24 on our way back from Texas Nice place plenty of parking around the…read morebuilding. Nursing home across the street, also on a dead end road so you could park your trailer there if necessary. It is located on the frontage road. Stacey checked us in and was highly professional, greeted me as a member. Also had some suggestions about restaurants in case we needed some. Room was extremely nice and comfortable, love the setup with the closet desk ensemble, sorry I did not get a picture. Breakfast was great all you would expect at a HIE good standards. Decaf coffee is available in the morning. They do accept pets, charge is $50.00 only stayed one night so not sure if it maxes out after so many days. Wish the rate was on the web site. Overall a good stay and would stay here again.

    I just called Holiday Inn Express in Ruston, LA and spoke to NIA (what she said her name is), at…read morewhich time NIA stated she is the hotel manager. After stating my complaint to NIA, she put me on hold for a few minutes, then returned to the call to let me know she spoke to the hotel's general manager (named CARL, per NIA), who (per NIA) said he would not refund me because their hotel was sold out the night for which I requested a refund. My complaint was about the disgusting bathroom condition, primarily the water backup in the bathtub/shower, which resulted in us having to stand in a tub of 4-5 inches of backed up water while showering. In addition to the backed up bathtub, there was brownish-colored mold around the outer edges of the bath, where the bathtub meets the floor. I let NIA know I would be calling IHG to report my complaint, as I found NIA's and CARL's response to my complaint to be completely unreasonable. NIA went on to state my complaint to IHG would just "come back to us (Holiday Inn Express Ruston)", implying me calling IHG with my complaint would be a waste of my time. Per this experience, I would NOT recommend staying at Holiday Inn Express Ruston because management seems not to have a respect for and appreciation of their customers' experience, safety, and health during their stay at Holiday Inn Express Ruston.

    Westbound Rest Area - reststops - Updated July 2026

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