a family member was in this facility for about 12 days. The care they received from the nursing…read morestaff was good. the place was clean. However, our interaction with the administrative staff and social work staff was a very bad experience. As Social worker myself I understand a nursing home social worker is the bottom rung of social work . My family member was ready to be discharged on Wednesday. However she was then told that she had to wait a few days for discharge so a care plan could be completed. To the layman that sounds reasonable, yet to a veteran it means they wish to maximize their insurance payments and virtually held my family member against their will. When I confronted the Administrator, Scott, refused to give his last name, acted like a sleazy thug. The senior Social worker could not explain her actions and somehow was able to get the discharge done on Wednesday. We were knowledgeable but a layman will be exploited. The food was so bad I had to buy meals outside and bring them in because the food is inedible! Don't put your loved one here

Horrible place..Under staffed dirty full of Covid -19 and flu. Nurses try but many are dismissive…read moreand rude; I feel bad for the CNAs and support staff because they try their best; poor communication from social services as they never return calls cant a hold of anyone for information horrible owners and administration. Its a wonder NY state doesnt shut them down PTA was pretty good and caring and so was the OTA but never got to speak with the PT overseeing my friends care..who was a fall risk and never received an assessment for falls. Very sad Shame on the owners..its a for profit; obvious corporate greed at play

I was just discharged from this shameful shameful sham of a rehab place. I'd had surgery and…read moreneeded a bit of PT before I went home. OMG, this was shocking it was so bad. I had to fight to get toilet paper, yes toilet paper. No one was on the same page. There were no universal processes so everything was CHAOS. You wait and wait and wait for even pain meds. Under staffed severely. I was "discharged" last Friday without knowing I had to do it myself. I had to call the nurse at the front desk to tell her I was leaving. No one ever told me this. OMG again, I almost lost the chartered car service waiting to take me home as this nonsense was so time consuming. AND worse yet, I was sent home WITHOUT my very vital meds (heart meds!!). I called and no one knew who could do anything. The meds were there and they were so stupid they couldn't possibly just call a messenger service or send someone to me (I live 10 blocks away). They did not call in any meds to my pharmacy. This just happened and I am now going into my 4th day of no heart meds. It is a disaster and disgrace. AVOID like the plague.

Hard to believe that Hospital for Special Surgery, the finest orthopedic hospital in the world,…read moresends its patients for rehab to Mary Manning Walsh, where patients receive inadequate and incompetent care. The administrative staff is generally good, as are the nurses and, the PTs. ( Especially Yolanda) However, the caretakers and aides, save for a few, lack the tiniest bit of compassion and/or interest in the patients' welfare or comfort. They are so nasty that no amount of sensitivity training could help. This is such culture shock coming from HSS where the care and kindness is five star quality. I was left to fend for myself for hours on end when I developed diarrhea and chills and could barely get myself to the bathroom. A diaper was tossed to me, but no one came to follow up and check on me. When I rang the bell and asked for help putting my leg up on the bed, which was painful from knee replacement surgery, I was told " she showed you how to do it" before reluctantly helping me. I was told the night before my discharge that an aide, who was one of the few kind individuals there, would help bathe me and wash my hair before my discharge that morning. When she didn't show up, a different aide came in and told me that I would not be getting bathed because I had gotten bathed theday before! She seemed to really enjoy telling me that! Eventually, I was helped with bathing by the kind aide. A walker was ordered for me for my day of discharge. I had only used a walker during my weeklong stay. When my walker hadn't arrived 15 minutes before my Ambulette was set to come, I was informed that I would not be getting a walker because I got one in 2023! I was discharged shakily with a cane that I had not practiced with at all. And last, but not least, was the horrendous, vile, unhealthy food that was served. Inedible! After my week stay at Mary Manning, I felt broken.

They need more dedicated staff. There is a lack of responsibility from the staff. A patient…read moreshould not have to wait two hours for medication. The administration takes no responsibility for complaints filed. The lack of empathy is overwhelming. Patient caregivers who are honest are few. I hope someone takes note and address this issue!

I'm not sure why this place is still in operation. It is awful. Both my parents were there and I…read moreregret letting them stay for any length. I'd go visit and hear my mom yelling from down the hall because she had fallen trying to get up and take off her soiled diaper. This after pressing the call button over and over again. The food was so bad, we had to bring in our own or they would've starved. I don't get how the staff works there in good conscience. So sad. Only reason for more than one star was the PT which was good but not frequent enough.

Delivering the utmost in quality care is what makes Memorial Sloan Kettering the stellar medical…read morehospital and cancer research center in the world. Besides my superb top quality medical team of Surgeons and Oncologists, I found the Nurses go above and beyond in their work, providing genuine care with such grace and pure empathy, often tending to patients as if family. Let's take a moment to praise the nurses. This year, 2025 I am a twenty years cancer survivor and visit MSKCC annually for my check up. It's key to stay informed and hopefully catch symptoms as early as possible. Sending prayers for healing and blessings to those who are going through the journey of one of the most difficult of diagnoses. Let us hope and pray they find a cure someday soon. Wishing you and yours a blessed healthy happy Thanksgiving. Thank you

ORIGIN: Memorial Sloan Kettering Cancer Center (MSKCC) was…read moreformed in 1980 when the first U.S. hospital dedicated to cancer treatment -- New York Cancer Hospital (1884), later renamed Memorial Hospital for the Treatment of Cancer (1899) -- merged with the Sloan Kettering Institute, a research institution founded in 1945 by philanthropists Alfred Sloan and Charles Kettering. CONCEPT: The hospital is dedicated to research and procedures (both inpatient and outpatient) associated with cancer treatment. LOCATION: This location represents the first and oldest site associated with MSKCC. It was constructed in the 1930s as part of what later became known as the Sloan Kettering Institute. SURGERY EXPERIENCE: This site (circa 1939) is not intuitive to navigate, the product of limited available space and development of new cancer treatments and associated technologies. Nonetheless receptionists on the ground floor provide the necessary guidance to get to your designated location (including specific elevators). Unlike the new MSKCC sites that are scattered across the city and surrounding suburbs, there appears to be little effort in making the main location peaceful or attractive. However it's important to keep in mind that MSKCC is highly regarded for cancer treatment, ranking second in the nation in U.S. News and World Report (2025) and first in oncology in Newsweek (2026). Hospital staff are professional, patient, and friendly making the experience less stressful. The staff appear to share a stance of not overwhelming patients with information, but are immediately able to answer questions and concerns as they are presented. That said, it's best to be familiar with the current and anticipated next step in care in order to make sure it is enacted as expected. Twice during the three day hospital stay there was need to point out an error in post-surgery protocol, and both were acknowledged and corrected (necessity of limited diet (liquid) and application of intermittent pneumatic compression sleeves to reduce likelihood of blood clots). Hospital meals can become the highlight of a patient's day. There are many options, including some offerings apparently inspired by menus at fine restaurants. Meat and fish dishes arrive well-done, perhaps due to being warmed under dome for long period between preparation and transport to room or prioritization of food safety. If the meals are not tolerable, alternatives in the neighborhood are abundant (e.g. NAYA, Chopt) as long as a way to get take out delivered to the hospital room (such as through a visitor) is navigated. Despite being located without a designated car drop off/pick up area along York Avenue, car pick up after patient discharge was well-orchestrated, and thus not as inconvenient nor difficult as we had anticipated.

Mount Sinai Rehabilitation is the best physical therapy provider I've ever been to…read more Unlike some of the more cramped offices I've seen, the therapy room is quite large with a complete array of machines. You get a full evaluation on your first visit. They ask what your issues are as well as what kind of function you want to regain. Very comprehensive. My therapist was knowledgeable, competent and friendly. Being that they're located in the hospital complex, they follow full PPE protocols. Everything is neat and clean. My favorite thing is that they use the MedBridge Go app to assign exercises. You can follow along with the exercises with the animation. Very easy way to maintain the proper form. Anything that makes the process easier is welcome. Sadly Mount Sinai stopped taking my insurance so I haven't been able to continue. From recent news articles it seems to be more of a Mount Sinai problem than an insurer problem so I have to take off a star. Otherwise it would be perfect. I'm going to miss this place.

The facade of Rusk and its attachment to NYU Langone is all that is positive thus far. I hope the…read morePT is worth it; my relative will be there for two weeks. While the lobby and elevators, and nurses' station are decent, the rooms are disgusting. It is filthy. We went from beautifully modern Kimmel Pavillion to antiquated cell-like got rooms. Rusk is known for its therapists, and I hope that is the case because placing a patient in one of these rooms is depressing.

Wow! Everything you read about in these reviews are true. It just happened to me. They do not…read morereturn phone calls! I waited seven days for a callback to schedule an evaluation...nothing. I called again and got someone and they said they would call back today or tomorrow.... but nothing.

Update from 8/22 review I posted…read more.. I meet with several staff members and discussed a solutions... My mom was moved to a different room in another building, when I visited her she was happy, excited to tell me the the nurse put her in a special wheelchair and took her down to play bingo.. she said I won $2! They also, provided an echo so she can command the echo to call me and other family members without using her hands. I left feeling comfortable my mom was smiling and being taken cared of. Thank you for your help very much appreciated. Thank you ladies, especially Yoko!

The care was adequate and some of the staff were excellent. The problem is the billing and…read morefinance. It is nearly impossible to get statements that make sense. We lost thousands of dollars in insurance coverage because we could not get invoices and statements of payment that the insurance company would accept.

My father is 99 years old and currently a resident at Amsterdam Nursing Home, and our family could…read morenot be more grateful for the care he receives there. Every time I visit -- even unannounced -- the facility is immaculate, clean, organized, and welcoming. Most importantly, the staff treats my father with genuine love, kindness, patience, and respect. He is truly happy there. He speaks so highly of the nurses, aides, and staff, and it is very clear they truly care about him as a person. That means everything to our family. His room is always neat and comfortable, and the overall atmosphere feels warm and caring. The location across from Cathedral of St. John the Divine is also beautiful and peaceful. This nursing home deserves five stars and more. Thank you to everyone there for the compassion and dignity you give to the residents every single day.

December 2025---February 5Th, 2026. Amsterdam Home has…read morebeen great in the way my beautiful loving dad was treated on the 10Th floor (literally the best floor) by the nurses especially, Jasmine the CNA!!! WOW!! True dedication to my dad in his severe physical decline with Alzheimer's, Vascular Dementia, diabetes, and his heart issues etc. The best of the best are the Saturday -Sunday NURSES, especially the very short Filipina nurse!!! Wow, make her CEO of Amsterdam Home!! After his long battle, dad passed to God's hands peacefully on February 6Th, 2026. P.s. MISS EDWARDS THE JAMAICAN CNA TOO!!! EXCELLENT!!! Thank you for the love you showed as we all called him, even you all, "PAPI."

My father's experience here was devastating. While front-desk staff and a handful of staff were…read morekind, the overall care was unsafe, unprofessional, and neglectful. Staff frequently ignored call alarms, left him unattended, failed to take him to critical medical follow-ups, and repeatedly moved him between rooms, causing confusion and setbacks. Communication with doctors was almost impossible, medications were mishandled, and aides ranged from indifferent to openly hostile. My father suffered preventable injuries, long periods without proper rehab, and inconsistent hygiene and safety practices. Even basic tasks--like helping him to the bathroom or keeping the call button within reach--were often ignored. Across multiple floors the care felt chaotic, understaffed, and lacking oversight. This facility caused my father unnecessary pain, fear, and decline. I would strongly urge families to look elsewhere and thoroughly research any rehab center before trusting them with a loved one.

This place is absolutely horrible. My family member is a current resident (which we are trying to…read morefix) who gets absolutely no attention. He is ignored for hours, not receiving even a quarter of the care their website promises and worst of all, our concerns as the family are being ignored. Everyone says it's not their problem or brushes us off without giving us direction on who can help address our concerns. We are trying one last time to be heard, if not we are filing a formal complaint with the NYC Board of Health. This place deserves negative stars based on our experience the past few months.

the service is great all around... lovely people too and environment. very professional and…read morefriendly staff

I'm not sure I've met a group of nicer, helpful people. Charlie and Anna at the front desk were so…read morehelpful about the ins and outs of insurance info and were just so cheerful about it. My OT was performed by Wynchelle and Chris, and they were so kind and engaging, teaching me so much about the way our motor functions work. I've never done any form of OT/PT and didn't know what to expect, so imagine my surprise when I came away feeling like I had a FUN and healing time. Every instruction for home care was demonstrated so well with correctional feedback when needed, and all stretches and massages were performed with attention to my pain tolerance. I can't recommend this team enough!!