5 Star service. I was told about her from a friend and wad not disappointed with her services. she…read morewas on time and had a nice ride home from ATL to my front door. I highly recommend her. DKR

i called last minute for a shuttle to ATL ai and they didn't disappoint me. Great car. Great…read moredriver. Very friendly! Keegan was outst. Will recommend to anyone I can. Miss Myra communicated with me through each step. Will use her service again

They will not refund / credit you if you flight gets cancelled same day. And the credit card…read morecompany cannot dispute it due to their cancellation policy. Basically, I was told unless I have another flight booked, they will not issue me a credit. Most illogical thing ever. And lady on the phone was rude, ghetto, and unhelpful. Basically, steal money from customer who can't help the fact their flight gets cancelled, $110 lost to no service provided. Take an alternative service - they're unreliable. Here is the cancellation policy - How do I cancel my reservation? You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date. Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.

VERY BAD AND UNRELIABLE SERVICE!!!…read more Here is the background: I booked two tickets for a trip from Atlanta to Chattanooga on 05/24/2023. On the day, the bus was scheduled to depart at 7:15 AM. My group arrived at the designated spot at 6:50 AM, well ahead of the departure time. However, to our surprise, the bus did not show up until 7:40 AM. During this extended waiting period, I had to urgently use the airport restroom. Unfortunately, while I was inside, the bus arrived and, according to my friend who was still waiting at the spot, the driver refused to wait for us and departed, even though I was merely 3 feet away from the bus, and shouting loudly behind that "I am here!". Later, I called the office to express my frustration and seek a resolution. However, the customer service representative refused to offer any form of refund for the inconvenience caused, saying that the management decided that the bus driver arrived on time and is of no obligation to my loss. I have outlined all the problems in this chaotic process below. These can all be checked by the airport surveillance videos, recorded customer service conversations, and the payment records: 1. The bus did not arrive on time, which clearly violates the rules set forth by the company. It is unjustifiable for anyone to retain customers' payment for a service that was not provided as agreed upon. 2. When I contacted the customer service, I was shocked to hear that the bus supposedly arrived on time and thus bore no responsibility for my loss. Again, how could you outright lie when the surveillance footage can clearly prove the bus was late? Additionally, there are airport staff who were witnesses to the entire incident. 3. There payment system is highly questionable. They request tips during the reservation process. Although I had reservations about making an upfront payment without experiencing the quality of their service, I still decided to tip 20% of the bus fare due to my understanding of the demanding nature of the profession from my previous work experiences with many long-haul drivers internationally. However, the quality of service I received fell far below the minimum expectations. At the very least, they should refund me for the tipping portion of my payment. I have to post my experiences here! Avoid this transportation company and save your day!

Wonderful job! They have driven us multiple times and are extremely professional every time!…read more Vehicles are super clean and newer. Thomas was our most recent driver and was great! There aren't a lot of limo services around this area but these guys do a great job!

This IS the shuttle service for the Columbus area to and from the Atlanta Airport. Don't take…read morethose unsafe and smelly vans. You can recline your seat, read one of their magazines, enjoy a free bottle of water, watch a video, use the restroom or use their free wi-fi. AND they have friendly and helpful drivers!

Booking was pleasant, driver was pleasant and on time. Ride was super comfortable. It was all…read morearound a wonderful experience and I will be using them next time I need a ride service.

I had very good experience with A Courtesy Limousine. They provided transportation for prom night…read morefor our children. They are organized, efficient, accessible and incredibly easy to work with. Some of the best customer service I've ever had! They will be my go to transportation company from now on. Thanks so much to all! Highly recommended

OMGosh!! What a pleasant experience!! For just a little more $$, I am picked up right at my…read moreapartment and taken directly to my flight with no stops in between. The car was spotless and very comfortable. Mr. Hood and his wife are really gracious and wonderful people. Thank you for the relaxing trip to the airport. I will definitely be calling on you again.

Great service all the way around. Good communication with pick up times, pick up places, etc. Jim…read moreHood made everything from getting to and from Auburn to the Atlanta Airport very easy.

This company is AMAZING! THE CUSTOMER SERVICE IS SUPERB!…read more We've NEVER had a bad experience and they make you feel like you're special and that they are you personal driver. Love them!

Fantastic service!! The staff is always very professional, friendly, and courteous. I have used…read moretheir service for years and LOVE them.

Great service. Timely and professional. Really appreciated the personal service over a random taxi…read moreor other car service apps.

Had to cancel my plans last minute. Jorge could not have been nicer or more professional about it…read more Will definitely be using this service if I ever need it.

Mrs. Jeannie is the best. She communicate well with her staff. She's very attentive and…read moreknowledgeable about her clients. Thank you Mrs. Jeannie!!! You are doing a great job!!!!

Don't count on these people for your Transportation needs…read more You should not be in business if you do not have a backup driver, when your primary is hurt or injure. You should pay the folks you had a contract with, for their time, trouble and expense incurred in finding an alternative..

I had to call into Groome Macon because website wasn't allowing me to finish booking. Tameka was…read moreso helpful! She went through step by step (as one should to troublecheck) but I had done correctly. Yay for me. But it still wasn't working. Then she found out site was being worked on (they don't tell offices) and she booked me over the phone, extended discount without me asking and apologized sincerely for my hassle. That's good business.

This driver was so disrespectful to a lost customer that only had a question to ask. Another…read morecustomer went to this Groome driver, driver disrespectful again for no reason at all. Driver only left the stop with one passenger. Very unprofessional. What an embarrassment to the Groome Transportation company.