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    West Star Auto Group

    3.0 (4 reviews)
    Closed 9:00 am - 8:00 pm

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    2 years ago

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    4 years ago

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    3 years ago

    Ryan the "sales manager" doesn't know how to do his job correctly. Very shitty customer service from him.

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    4 years ago

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    Raiz - TFCU is now Raiz Federal Credit Union

    Raiz

    (2 reviews)

    Its like there staff isn't well trained or something. They have poor communication and they aren't…read morewilling to help you with anything. Good luck finding someone to help you. I'm getting nowhere with them. Been trying to get a hold of anyone and just been turned away and ignored. They pretend to care and get my number down but they couldn't care less what happen. Idk how this bank is still open with customers. Everyone seems to be incompetent and they treat their customers badly. This whole bank branch should close. Shut down for good. Be warned. Bank elsewhere in El Paso.

    Not only did they charge me some bs fee for "insurance" but they also refused to help me, refused…read moreto respond to emails and threaten to repo my car. Had a wonderful call from a girl named Perla who wouldn't identify what department she worked with at Raiz, thinking it was a scam I tried to get more info, her response was to talk over me and then talk to me like I was a piece of trash. If they give you any issues, I would report them to the following website https://www.consumerfinance.gov/ Don't even bother trying to get anywhere with these people, they claimed to not have my insurance information for months. Every time I asked to speak to a supervisor they always claimed that the supervisor was on "lunch" or in a "meeting" then they would say they could have the supervisor call me back and they never would. Worst bank I've ever dealt with and I once had an account with Wells Fargo so that's saying something.

    Casa Nissan

    Casa Nissan

    (62 reviews)

    Casa Nissan Services Highly Recommended!!! We were on a road trip, and 2 hours away from El Paso we…read morenoticed there was an issue with the front driver's wheel hub. We stopped by an auto repair shop 1.5 hours away from EP & was told we needed to stay overnight to get the part and to have it replaced. We figured the best thing to do was go to EP for a Nissan Dealer Service. We called one other Nissan dealer in EP and was told the same and, "You'd be extremely lucky if you could get the part today." Well, we called Casa Nissan and was told that they'd see what they could do. Paul returned my call in minutes and took down my car info. He stated they would get the part & express service our vehicle so we could be back on the road to our destination. We arrived an hour later, and they had a stall already reserved. My family and I got to rest and eat after 8 hours of non-stop driving. After a couple of hours, the problem was fixed! Casa Nissan was extremely professional and transparent about the work & cost. They were very busy today, and I appreciated that they took our situation into consideration. (We are a family traveling with 3 small kids.) They made sure we were taken care of and that we make it safely. Thank you, Casa Nissan.

    I have been calling Casa Nissan for three days trying to get information about canceling my GAP…read morecoverage and to speak with a woman named Margie. After several attempts, we finally got through. Before the call was transferred, we could still hear the receptionists talking among themselves, and their comments came across as unprofessional and impatient. When we finally spoke with Margie, she explained the steps we needed to take. Since then, we have gone twice to drop off the payoff letter to start the cancellation process, and every time we are told she is "out." They always say we can wait for a finance person, but they cannot provide any sort of time estimate. Overall, the experience has been very frustrating. Once you become a customer, it feels like the level of service drops significantly. Based on my experience, I would not recommend Casa Nissan.

    West Star Auto Group - usedcardealers - Updated May 2026

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