The service was exceptional. He fixed a very broken situation left behind by someone else. I am so…read morepleased with the service. He was also very, very kind. I highly recommend!

Excellent place to get your car audio needs. Just a little pricy but otherwise a great place to…read moreshop.

I'd like to echo the experiences of others here and strongly recommend NOT using this service. My…read moreexperience was an absolute comedy of errors and incompetence. I reached out and listed what I needed done: install a new head unit, preserve existing functions like steering wheel controls, and replace the existing backup camera. The quote I received was a bit on the high side (on par with full-service professional shops), but he was available immediately, so we proceeded. Between the booking and the install date, he changed the appointment time three times, but did eventually arrive. Even though he knew the task, he did not have all the tools or supplies for the job and asked me if I had some he could use. He struggled with the head unit but eventually got it working; however, he refused to install the camera, insisting on a particular brand. We agreed that he would return when that arrived to complete the work. Then things got wild. He had three different aliases and wasn't sure which one he wanted to use (Tez, Demetrius Cooper, Shantoni Tilghman, etc). He gave me the wrong Zelle number for payment, resulting in the funds being irretrievably sent to some other person. At this point, I told him I would not be paying again using any payment apps; check or cash only. He finally returned to complete the installation (for which I would effectively be paying twice), claiming he was "doing me a solid" by doing so. On this trip, he could not figure out how to get the steering wheel controls or the new camera working. At this point, he became visibly frustrated and claimed those weren't included in the original quote, stating they would double the installation price and that he would not use the manufacturer's recommended parts, only some third party parts (apparently the only ones he knows how to install). As icing on the cake, he "forgot" what I told him about payment and wanted me to use yet another payment app. I flatly refused after our last merry-go-round. It was then that I discovered my bank still had a hold on transfers after I had to file a claim against the original payment mistake he created. While I was still trying to untangle the banking issue he caused late into the night, he texted me to say I had made him feel like all of this was his fault and to "keep that money," claiming he was an "honest guy." He got over this morality passed pretty quickly, and contacted me a few hours later to ask where his money was. I am not sure if this is the prelude to a scam or if he legitimately had a memory lapse. Seriously, learn from my mistake and avoid this person/company at all costs. He is not only technically incompetent, but there is some exceptionally shady stuff going on here. Demetrius actually responds to shift the blame on me, but cannot deny anything I have said, because I have screenshots of everything from him and the bank. The ironic thing, is that he had manned up, admitted his limitation and honored his quote (or reduced it since he could not do the complete job), I probably would have REPAIDED him out of pity. Shame on you, sir! UPDATE: Business owner doxxed me in attempt to intimidate me into removing negative review. Escalated to Yelp's legal team.

I do not recommend Tez and his company. He is incompetent and is passing himself off as a qualified…read moreprofessional car audio installer. I found his services to be expensive yet done incorrectly. I ended up having to pay a real professional car installation company to correct his work that next week because my radio was pretty much useless after he worked on it. He's unskilled and came unprepared. I had to loan him my own drills so he could to do the job. I even had to give him a step by step YouTube video to install the subwoofer. After he installed the 3 speakers they sounded distorted and blown. He told me NOT to turn up the volume for 3 days. Otherwise the "subwoofer may be damaged forever." So i never got to listen to the system with any real volume while he was still here. I bought everything from Crutchfield that he needed to install everything right but he told me two items were unnecessary and so he didn't install them....(an LOC and custom speaker brackets). He even admitted he didn't know what an LOC was or where it went. So I called a crutchfield technician while he was still here to educate the both of us. He spoke to the tech who told him it was needed. He then said Crutchfield was unnecessarily up-selling me things that i didn't need. My new installer i took the car to had to reinstall the amp he installed because it was installed so poorly, they put the brackets around the speakers he neglected to use and installed the LOC. They said not installing these things was the reason for the blown speaker sound. The car sounds amazing...now. The new installer charged me $400 to correct Tez's shoddy work. I texted Tez about the bad job he did and asked him to reimburse me $140 of that because i felt it was only appropriate. I got back a thumbs up emoji. He said he'd call but never did. So installing an amp, a subwoofer and set of speakers costs me $830 in total for Tez's job and then to correct his work. I can't even say you get what you pay for because the initial price he quoted me increased by 20% once he arrived. I told him I had no problem paying him that because i believe in paying people what their worth so i did. I do not believe his services are of any quality or value. Your car is a big investment so take it to a professional instead.

Got me in last minute for a same day appt only took an hour and fixed my navigation screen on my…read more2017 Accord EX-L before I sold/traded it in. Looks brand new and he got it done fairly quick. I am definitely going to come back for future audio needs.

Cato is the best! Patient and very professional!!! Prices are fair and better than others I quoted…read more Did an awesome job on my interior LED lights! I recommend him 10X!! Thank you Cato and keep up the fantastic work!!

1 star cause it made me…read more Don't do it. Went for new door speakers and subwoofer install. (Initially just a sub install) Less than professional install. Everything is wired correctly but the Box doesn't fit in like it's supposed to. Down facing speakers and the speakers sit on the floorboard so the sub is muffled. And that's just the half; they stole over 1k in cash out my truck and still haven't mentioned a word of it going on 4 days since I picked up the truck. I mean silly me for leaving money in MY truck; but guess they needed it more than I did. Paid over 2k for the install btw and then had the audacity to ask me to leave a review; well here yall go lol Pictured below is how I have to rig my shit after basically paying $3k out of pocket #donkeyoftheyear

I totally would recommend the services of these guys. They were respectful, knowledgeable and so…read morewilling to get me what I needed i have some more work to be done and there is no place else I would have it done. Thank you for a fine job!

Can't give this establish enough praise! Claud and his business is a benchmark of what all small…read moreblack & other's businesses should be. Honest, Reliable , Integrity & Community. They helped facilitate a situation with addressing my son's vehicle that have been having problems even though I live all the way in DC. A business that stands on business & principles!

I had a great experience with Complete Sound & Protection. Claude exercised patients and fixed the…read moreproblem in the end. I had a double-din installed by a family member last year and months after I began to hear an intermittent high pitched sound from my speakers. Unfortunately, just like going to a doctor for something that pains you, the sound was no where to be found once I needed a diagnosis. The high pitched sound never came on while I was at the shop. Luckily, I had recorded it on several occasions, so I was able to provide those clips to Claude. Long story less long, he was able to fix the problem by process of elimination, and it did not cost the arm and leg that I assumed it might. So happy with the end result! Thank you, Claude. I'll be back next year to install the subwoofer. Thanks again!

DJ fit me in and was on time and very knowledgeable and professional. I would definitely recommend…read morehim to anyone looking for audio or lighting installation.

Did not have a positive experience at all and end up incurring additional cost to repair damage…read morecaused by this individual. It became clear that he was inexperienced installation and careless in his service. Also showed no remorse and failed to assume responsibility for any of his actions. Specifically: 1) He was over 30 minutes late and didn't bother to notify me that he would be late for the appointment. When I reached out to himX that's when I learned that he'd be late. Did t even bother to apologize for lack of consideration of my time. 2) He initially installed the back up camera upside down and tried to first tell me that is the way the camera should be until I insisted something was wrong. He then realized the camera was installed incorrectly AFTER he had already drilled holes into the frame to mount the camera. He then had to change the location with new drilled holes. 3) when installed the radio, he didn't flush the radio and again tried to explain that it was installed correctly, only to have to redo the setting of the radio correctly. 4) Failed to reconnect the radio antenna causing him to come back and connect the antenna. 5) Literally broke the dash console when prying it up to reconnect the wires to the radio. As I am sitting right there, I witness him break the console but he denied doing so and said it was like that prior to him working on the job. This was clearly dishonest and I know my truck and knew it had not been broken and that I had witnessed first hand him breaking the console. I had to purchase a whole new console which cost me money. 6) failed to reset airbag light after he removed the console and claimed that the airbag light was on before he started working on the vehicle. Again, this was NOT true. Because of the above and lack of ANY responsibility for anything, I wouldn't recommend him for anything.

Sorry so late. The guys at Max got my 65 Caddie set. I did not want the quaking trunk just a little…read morebump I could feel as I rode with the top down. Great pricing, great service and great car for your car while in their hand. Worked round my aches get her in and out. Highly recommended. I'm think about upgrading with Max Soon.

Maximum Audio was great! They quoted me a competitive price, and did excellent work. Communication…read morewas great. It wasn't a big job but I would use them again, and I definitely recommend them.

SHAM JOB, SHODDY WORK. AVOID LIKE THE PLAGUE. Chip did one of the worst, most unprofessional…read moreinstall jobs I have ever seen done on a car. I don't have the time or room on a review to describe all the problems he caused a on simple head unit and backup camera install job, but I will try. 1) He did not wire the backup camera to the head unit properly, after pushing the camera button on my head unit I only got a blue screen, and he tried to tell me at first that was because it was for a front camera I didn't have (who has front cameras anyway?). I pointed out it says "R. CAMERA" on the screen. After calling Crutchfield and they explained to him the proper way to wire it, he fixed that issue (after having to bring my car back in). 2) After driving for a few days, we noticed wires with black tape hanging down below the bumper plain as day and was very alarmed. When I called him to tell him about it, he gave me a lecture on the type of tape it was because I called it duct tape at first. He said it was dyno soundproofing tape although why you would use soundproofing tape to try to secure excess wire to the bottom of my undercarriage (did not even bother to tuck it inside the bumper) I have no idea. Neither does Crutchfield support. Furthermore when I examined the wire from the head unit to camera, he used blue painters' tape to join two wires instead of properly crimping the connection like a professional would do or in the very least using electrical tape. 3) My SiriusXM intermittently cuts in and out, very frustrating and makes it unusable. This is definitely because he buried the antenna for the SiruisXM tuner inside the dash, which you are not suppose to do which I also confirmed with Crutchfield support (they were in disbelief). When I expressed concern at the 1st pickup that I had never seen an antenna buried like that, he dismissively told me it was fine. I relented at first because I thought he was a professional 4) He broke the wrong tabs off the trim plate around the head unit so it didn't fit properly and then when I raised that issue he used another trim plate he had laying around that does not fit and comes loose constantly. Chip likes to talk over his customers when they raise concerns about problems and dismiss them. If you persist he will tell you to "bring it back in" even though you both disagree about how it should be fixed or installed in the first place. I will not bring my car to him 3, 4, or 5 times for what should of been a simple install job when it's clear he does extremely shoddy work and then denies any of it was his fault. He comes off nice at first but just wait until the problems come. I have never written a negative yelp review, this is my first - that should tell you something. I came to him because of his positive reviews on yelp, which only go back 6 months making it look like a new business. It is not, he says he's been there 11 years. I asked him why his yelp page was new, he mentioned something about an old worker trying to steal his business so he had to start it over. That doesn't make much sense either, more likely is that he wanted to get rid of old bad reviews. My frustration level is off charts and now I have to spend more money and time to bring it to someone who can actually fix all the problems Chip caused. Use him at your own peril.

I was having difficulty with the sync feature on my truck/ phone connection. I called Sound Options…read moreand Chip walked me thru some trouble shooting steps over the phone. Still wasn't working, he said to bring it by and he'd try a master reset. I stopped in, took him a few minutes and sync'ed it right up! Wasn't his problem, but he took the time to help me out. Great guy- Very helpful.