I recently had to call West Shore Home about an issue with the door and they responded quickly and I was very pleased with the results. It turned out to be my error! I do highly recommend West Shore Home for any need your home may have. read more

Had a second shower installed. I'm somewhat disappointed. After the install the shower rod was mounted a couple inches to high and too far forward. The curtains are too short and if it was long enough it's outside of the shower area. The cleanup was not great. There was caulk all over the base of the toilet and what ever they put on the floor made it so slick my cane slips and I find it difficult to walk in the bathroom. I ended up having a cleaning lady come in and scrape the caulk off the toilet and rescrub the floor, making it less slick. read more

Be Aware! West Shore Home should be ashamed of itself for taking advantage of a senior citizen trying to make her bathroom safe. My 85-year-old mother just (within a week) had her bathroom remodeled by West Shore Homes. They charged her $20,000.00 for a floor, a fiberglass shower stall without a door, a vanity without shelves, and a toilet! And the material appeared to be prefabricated. Her bathroom is tiny--a 5'x6' space. The footprint is even less for the flooring because it has a sink with a cabinet, a toilet, and a shower. Their work did not include her walls, molding, or a shower door! There is no way they did $20,000.00 worth of work in her bathroom! And for the record, her flooring, plumbing, and electrical were in great shape before the redo. West Shore Home practice may be lawful, but it is unethical. Please be aware of this and protect your elderly relatives. read more

Can I give zero stars? Terrible experience. Like going to a car dealership and getting the run around. Overpriced, high pressure sales tactics. Monopolized 3 hours of an evening with their song and dance. Do NOT use. read more

I spoke with the manager and the customer specialist. I don't feel the need to talk with you . I have multiple emails which is why you don't see my name. $45k for 2 bathrooms is crazy. Especially since we had to have someone come out multiple times to fix errors and to make corrections. There was never any discussion of reimbursement for our trouble having to be home and to point out things that were just not done correctly. read more

Asked on more than one occasion for contract. The email I originally was sent the attachments now only show the trademark. I called the bank and they are charging more than agreed on I was told I could put only 30 percent down which I did. They charged me over $1500.00 more than agreed on I was over charged even by price agreed on ( that was my fault) . I Agreed because they said lifetime guarantee. Better business beurau is my next step. read more

The "salesperson", CHASE, made claims for a $500 reduction in price due to his mistake, but I NEVER got it! Despite making 10-15 calls to the company I was always told my message would be sent to a manager; however, I never heard anything! Not to mention they did a HORRIBLE JOB on the flooring and transition! They also didn't caulk everything like requested! I will NEVER USE THEM & highly recommend NOBODY DOES! Until I get my issues resolved I will continue to make reviews anywhere I can BTW, it's been a year!!! -Brian read more

Luke C and Austin W did any outstanding job in installing a back door,. Definitely would recommend them for installations! read more

The work is shoddy and too high priced and they emotionally abuse the elderly and charge them way too much.

I had windows installed February 11, 2025 and it's been an unpleasant experience with company. The sales consultant 'miss spoke' about a Privacy film feature for the windows. My custom blinds of 6 years and arch couldn't fit back into the windows after installation. I contacted WSH customer service, I was told to send pictures at that time my custom blind consultant was here to reinstall my blinds. He spoke to and explained to the West Shore rep what was wrong and why my blinds weren'tfitting back into the windows. I was later told by WSH customer service rep, I should of ordered blinds after the installation of the new windows (I had these blinds for 6 years), and the WSH consultant that sold me the windows had Miss Spoken about the Privacy film feature and no further action on their end would be taken. I'm screwed, I had to order all new blinds and arch. This cost me over $2,000. Not to mention the arch frame is cracked. I paided $18,0008 for these West Shore Home windows there is more framing and less glass inside these windows. I've had a bad experience with this company I donot recommend West Shore Home to anyone. Melanie Gray melaniegray0205@yahoo.com read more

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came to my house gave a ridulious price on 2 bathroom remodels 72 thousand dollars then the salesman got it down to 54 thousand dollar.Do ya'll think that I'm dumb that's highway robbery and also they were running a special with free installation and 3 years interest free witch is bullshit because I can remodel 2 bathrooms fully remodeled for way less then 54 thousand dollar. I don't know how Westshore can get away with this. Also if Westshore doesn't stop calling and emailing me I'm gonna sue ya'll I'm already thinking about getting a lawyer because Westshore homes has false advertisement on the TV everyday!!! read more

the window installers for this business deserve ten stars for the quality job they do. Management and customer service deserves zero stars. Had 17 windows installed in my home. Three of my windows originally had window ac units in them. After install, my units wouldn't go back in my windows due to sashes not raising up high enough for them to fit. Had I known this before install, would've never bought windows. Contacted project manager, gm, and manufacturer of windows. All three said it was what it was. Not great customer service and no one tried to help with a resolution. Ended up modifying windows to get them to fit. Not worth the money I paid for them due to this issue. Do not buy from here. They don't stand by their windows. read more

DO NOT!! Repeat- Do NOT use this company!!! These people are the worst and their sales practices are less than stellar. You will do better to go elsewhere, any where!!! The salesperson that came to my home was the most eloquent liar since Lucifer! The price is NOT worth the job. And once you get trapped they forget you beyond making sure you pay! STAY AWAY! For the love of GOD! ALLAH! and Baby Jesus!! Do NOT USE THIS COMPANY!! read more

Do not use this company. They take advantage of elderly persons. The unreasonable price does not correlate with the end product. My mother is over 80 years old, and financed a shower remodel for over $15,000! They basically installed a "kit", which looks very cheap. What reputable company would talk an 86 year old into financing their product over an extended period of time. I will contact the State Attorney General. read more

AVOID!!! Predatory salesmen will not respect your time and pressure you into signing on the dotted line so you're contractually locked in. Everything about them just makes you feel icky if you're able to see through the BS. All of their reviews on Google - I don't think half of them are real. Run far far away from them. read more

our sales representative TJ was not very good with poor documentation of details of bathrooms for installers (we had two bathrooms being completed, and there is no documentation for which room at which installation. In addition, they had names for the types of installation and the countertops, etc., that we couldn't remember off the top of her head when installers came. We expected that to already be fully documented from our initial consultation when we picked out each of the items and specified which ones they went to each bathroom)and was not very responsive to questions or follow up. He was an hour late for our first meeting. He didn't tell us the new bathroom counter height was significantly higher than our current & so they had to cut a large piece out of our window frames(and never told us this was being done). We previously ordered new customer windows, that had not been installed yet, so our window installers had to cut the new ones. Installers were a bit sloppy so chipped ceiling, gashed the wall in few spots, left a crack in new baseboard and left silicone all over new glass doors making them look dirty which were unable to remove. When we called in follow up they asked us to text pictures but no one called for details or came to look. They ordered replacements for baseboard which took several weeks. They called after repairs done saying they were gonna send a link for a review. We never received any link. read more

second salesman came after I turned down the first one. I gave in and a new shower was installed March 6, quicker than I was told it would be, Left panel was put up, a hole in wall, did the man not notice or was it damaged by him?? Came back two days later and changed out. A black mark was left on the ceiling way above what I can reach and was told it was there already-NOT, a stain in my sick from ?? and a hole in wall beside door frame from taking out old panels. No reply from call to salesman. Shower is great even without handheld nozzle, missed that when ordering, Stone, winding wood dr, Clayton NC read more

AVOID at all cost, from a former customer. Will never use their services again. Everything is nice and dandy until lifetime warranty is requested because a nasty job done by one of their employees. . Was told labor only cover the first two years and was on the contract. Of course none of this was told when explaining their lifetime warranty. I had to pay for the visit and labor for re-caulking the bathroom. Their products apparently aren't the best quality. Caulking placed about a year ago and was discoloring badly, turning yellow and making an expensive bathroom (I paid good money for it and wasn't cheap) looks like a was done by a person with no knowledge in the matter. read more

Salesmen was pressuring, gave inaccurate information, product is overpriced, poor business practices, and the product is average. Installation has issues and the crew didn't clean up well after the work. The company makes them get the work done in a day even in it should take 2. This creates issues as the crews don't care about the install as long as it's done in a day. I do not recommend this company. I have never heard from the salesmen again. read more

I had my shower installed in January 2024 by West shore homes. The salesman told us that the shower would not mold and only needed to be sprayed down and the recommended cleaners used. Since then we have had to call three times because there is mold that embeds in the caulking. Each time they've tried to blame it on us, but we haven't used any cleaner that wasn't recommended. We spray our shower down every time after use. The last call I made the lady said well you try drying it after use. Who on Earth dries their entire shower after you use use. She said it works for her showers and she's recommended it for other customers which tells us that this is a problem. So I asked her to speak with somebody in charge because I would like to have a lifetime warranty on the caulk in the shower in riding our lifetime, not their lifetime. She said she couldn't help us with that that her supervisor would have to call us and it's been over 2 weeks and nobody has called which I figured was not going to happen. So now we are sitting and waiting for another appointment to have the caulk all removed and replaced because the mold is embedded and cannot be cleaned out without removing it. I am a disabled vet. The VA paid for $6,800 of this 14,000 plus shower so I have now reported this to the VA that the caulk will mold even though We were told it would not. Don't listen to your salesman if they tell you the showers and baths will not mold. Hopefully my reviews and reporting it to the VA will save anyone else at least disabled vets the same trouble. Also, we use the fans in the bathroom and often keep the window open and the bathroom door open before and after shower. We leave the shower curtain open after the shower so the air can get in and circulate around the shower. read more

WHOA!!! I got a quote for A 48"x48" shower install. The old shower was ripped out and they had a clean slate. Nothing unusual about this job. The quote was $18,111!!! Are you kidding me!!! Furthermore, this company is shady with their marketing. I clicked on what looked like a mom-and-pop website called "PowellAndSons" and it was them, lurking behind what was supposed to be a "local" company. Don't be fooled. Or get a quote and see for yourself. read more

What was suppose to be a 2 day project ended up being a 5 month project. The day of installation, they chipped the shower wall after they installed it, the flooring looked like our 7 yr old grandchild did it, they got dirt of some kind on our walls in the hallway that we had just painted. The second time they came out to replace the shower walls and replace the flooring that wasn't installed properly, they chipped the back wall and knocked a big hole in the wall. They weren't even going to repair it...just cover it over with the shower tile board. The 3rd time they came out, they replaced the shower walls again but cracked the shower pan. So everything had to be replaced. The 3th time they came out, those guys did a great job getting the shower right. I went in bathroom today to clean up everything and found our brand new mirror had 2 gauges on the shower side of mirror. And our brand new cabinet on the legs and bottom side of cabinet also gauged on the shower side. The inconvenience and having to remove all the bathroom items has been beyond tiring. We paid $24,000.00 for a shower, flooring and toilet. We had just bought a new toilet for that bathroom but they said they couldn't let us use it. This is the absolute worst company and highly overpriced. Do not use this company...the sells people lie to you. Told us they used master plumbers...ha! The first guys told us none of them were master plumbers and not aware of any master plumbers in the company. We also had some friends in another state who got a quote with the exact same shower, flooring and toilet but their price was $10,000.00 cheaper than ours. They found another company to do it for $4,000.00 cheaper. I would never, ever, recommend this company to anyone and will tell everyone who is thinking of remodeling their bathroom to steer clear of this company. Their products are cheaply made for the outrageous and poor workmanship that we have experienced. Check your local marketplace....we found a guy with the exact same shower design as ours for a $1,000.00. Hindsight....If I could give this company thevrating I wanted to...it would be a MINUS 10. STAY AWAY FROM WEST SHORE HOMES. I sure hope their other areas of remodeling isn't as horrible as their bathrooms! read more

West shore homes, windows and doors is the worst company serving our southeast Raleigh residence. please be aware of the scams and unprofessional drug heads coming to your home after you sign on with this company. My experience was horrible for the price they charged for windows and doors. FYI your not getting windows in 4 weeks maybe 6 months. Please take my advice Don't waste your time or money with this company. FYI The finance company is even worse. Please do a complete research before signing on with this company. Best wishes. read more

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Update 3/29/2023: I called West Shore Homes twice yesterday to address the shelf issue, on my less than 1 week old redo, and the 1st time I was put on hold for over 30 minutes, not a word from ANYONE, before I hung up and the 2nd time I was told that my newest case (#9) would be passed along to a Service Supervisor, not a CUSTOMER Service Supervisor, as escalated and I would get a callback... that was at 3:15pm and it is going on noon the next day, NOTHING! Customer Care is a JOKE! They OBVIOUSLY don't care! Update 3/28/2023: my redo, not even 1 week in, and the bottom shelf is coming loose?! This will make the 9th service/work order, on our 1 West Shore Homes project, in exactly 2 yrs (which is how long we've had it)! I can't even enjoy a bath/shower anymore! Surprised I'm not PTSDing every wash, at this point?! Update 3/27/2023: I was just asked to give feedback after my most recent service experience and I just wanted to make SURE that my response was received so I am copying it here as well... Just because y'all send a bubbly Team Member out here to finish a redo, that I had to make the phone call to y'all to set up, doesn't even BEGIN to make up for the inconvenience that West Shore Homes has caused my family and I. With the amount of money we are spending on this project, I expected a lot less of a hassle? In the 2 handfuls of times I've had to call on West Shore Homes regarding issues with my Tub/Shower sure, you send a Team Member(s) out here to do work required under warranty, which was fine the first time or 2 but when it becomes habitual (8 Service Orders in a 2 year period), it might be time to reevaluate your Customer Care? There has been no above, no beyond, just the bare minimum... so why would I stick my neck out for West Shore Homes with a recommendation? Update 1/3/2023: A West Shore Homes Plumber came out to my Home a few days after my initial review, fixed the hot water issue, at least temporarily, but I NEVER received a follow up call and NOTHING has been done about the discolored, dingy acrylic! STILL disappointed with this extremely expensive purchase, the poor quality and lack of Customer Service! We had West Shore Homes remodel our out of date tub/shower in our main bathroom almost 2 yrs ago and while it IS better than what we had... I'm not blown away by it. Within just the first year, I had to get someone out here 4-5 times to address issues we were having... isn't a good feeling when you're spending $8,000.00+ on a product or service, even if it is under warranty. Here it is, not even 2 years in, this virgin acrylic, that is supposed to be SO easy to keep clean, has stains that I can't remove, is dingy, gritty and grimy. And now, AGAIN, I am having issues with my water temperature! I have about 7 minutes, if that, to take a warm-hot shower! I will try to inch the knob up to extend my shower but somehow, the water gets COLDER! And my poor Husband, who is usually kind enough to take a shower after me, hasn't had a hot shower in MONTHS! We replaced a heating element in our water heater and paid someone over $100 to come out and check it, just to make sure there were no other issues, there were none. Everywhere else in my house puts out scalding hot water... except the wet area that we pay so much money for, for me and my family to have at least one, fully functioning bathroom for the four of us to use. To say that I am disappointed... is an understatement. read more

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Better enough I didn't get my tent on my window for the aluminum monoxide in the windows storm door to reflect the heat. But 12 months with no interest comes with the service charge that amounts to the interest happy with the door just not happy with the people that told me what was gonna happen and how it was gonna happen because it didn't happen. read more

Mike Robinson was my predatory Salesman as others here complain about. They hit the nail on the target, when I pushed back on price and bad sales tactics, Mike jumped out of chair yelling at me walking towards me yelling I don't have to do business with you. I struck a nerve with him when I told him I understood exactly what he is doing because I am a Sales rep myself and he was being unethical. Mike lost his temper for being exposed and was in my house raging and said to me if you do not pay now the 11 grand I will leave here and the deal is off the table it will cost you 19 grand. Once again his name is Mike Robinson, he is short tempered and a really large man that wants to intimidate and bully you into giving up your hard-earned money and he will even get aggressive and be in a fighting stance and a rage if he loses his temper. Avoid Mike he is in the Raleigh branch, if you let him into your home, you do not know what he may be capable of. I would suggest all on here complaining about these terrible sales reps, contact the better business B because they do not care unless you do. I have filed a seize and desist letter against Mike Robinson and it has been sent out today to serve him with. read more

Had windows installed summer of 2021. Besides being too expensive, which I realize is my first mistake, none of these double hung windows have functioning locks. The windows do not align at top correctly. Without the lock engaging windows slip down from top. I began notifying company soon after of this problem. Multiply promises, explanations, and visit from manager and technicians as yet to resolve this. The only recourse is social media This is a shame, since I am still paying this loan, can't sell my house because of faulty window locks, and frankly I am embarassed since I was the one to agree to the high pressure sales pitch and flashy commercials. read more

The rep was knowledgeable and helpful. I did feel a little pressure from him to sign the day of the quote. But I know my budget better than anyone and I know I'm not ready to take on the added bill right now. I will likely use Westshore Homes when I'm ready to do the renovation. read more

Around mid October we had a new shower installed for over 10k. The guys that showed up did a very clean job. A few days later someone stopped by to measure for the glass. We were provided an installation date. I took the day off of work. Unfortunately they called that morning to let me know that they never received the glass. They came back the first week of December with the glass. Again I took off from work. The glass was not cut correctly and could not be installed. Bottom line.... 2 months and 2 vacation days later and no shower. They still haven't called back to schedule the next attempt even after my wife called them. Although the shower looks beautiful what good is it if we can't use it. I wonder if they will call back after seeing this. Doubtful!!! read more

Left message last week, still no reply. I was told i could install a frameless shower enclosure by West Shore . All 3 glass shops said that was impossible due to the plastic base. read more