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    Recommended Reviews - West One

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    17 years ago

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    Debenhams

    Debenhams

    (7 reviews)

    £££

    One I usually avoid if I can help it! This is a review for mainly the beauty department, as the…read moreclothing isn't relevant to me personally. The store is in a great location in the centre of town, so really convenient for browsing or picking up a few things when you're out shopping. Debenhams also offers a great points-based reward card for cosmetics purchases, the Beauty Club Card, giving you a £5 discount for every £167 you spend - there are better reward programs out there but always helpful if you shop here often. The customer service, however, is my main complaint! Most of the time there will be absolutely no-one to be seen at a counter. When I've asked other staff members to help me, even when I know the exact item I want to purchase, they're quite unfriendly and seem like they'd rather be doing literally anything else than serving me and act like my business is a huge hassle and inconvenience to them. Many times I've just gone to buy the same thing in another department store up the road instead! Conversely, when there is someone at the counter, on several occasions I felt like I was being forced into a purchase, as if the staff were completely desperate to get rid of certain products, rather than considering my personal needs or being genuinely helpful. A miserable and stressful shopping experience! Additionally, I would NOT recommend the Benefit Brow Bar at this location! I'd heard so many good things about Benefit and wanted to get my overgrown brows shaped in time for my upcoming holiday, instructing the technician to leave them full with a natural shape, as I only wanted them tidied up. Rather than using the vacant treatment room, she waxed my brows in front of all the customers (and this was quite a busy day) and I noticed a few laughing and sniggering at my discomfort. It was much more painful than any brow waxing I'd ever experienced as she kept waxing the same areas over, and when I looked in the mirror.. nearly all of my brow hairs were gone! Instead of full, luscious brows I was left with two skinny tadpoles and an expression of permanent surprise. I started to cry a little after seeing them and she had the audacity to ask if I wanted to make another appointment! Needless to say I will NEVER go back and had to use so much makeup to make them resemble eyebrows for months afterwards. If you want value for money and a pleasant shopping experience, stay well away! Although Debenhams have a rewards system and sometimes have deals worth browsing in the sales after Christmas, I won't be coming back any time soon. There are other department stores in town selling the same products with far better customer service!

    To me Debenhams is now a thriving and really good department store. The broad range of clothing is…read moreespecially good as is the homewear. Staff are helpful and unlike some stores the racks are full of different sizes. Well-located in the town centre it is easy to pop in on a Saturday or in a lunch hour and you can always find what you re looking for.

    TK Maxx

    TK Maxx

    (12 reviews)

    ££

    TK maxx at Castlepoint is much bigger than the other stores in the area, and although it is very…read moresimilar Castlepoint does seem to keep itself a little tidier that the others. The handbag and shoe departments especially tend to look better and they seem to have more variety. The prices at TK maxx stores are great big labels at small prices says the slogan and that is certainly true, but although this isn't the closest branch to my home it is a preferred one and with all the free car parking Castlepoint offers it's a great place to shop. **But try to avoid rush hours.you have been warned.

    This a great shop for finding bargain designer clothes, bags and accessories. It is like a car boot…read moresale filled with gorgeous things as it is a bit random and messy but I have found some little gems in here. Upstairs they have home/kitchen section, gorgeous soy and fragrance candles, some mixed books (including cookery), childrens toys and the big menswear section. The home/kitchen area is brilliant - if you are in castlepoint don't go to robert dyas or lakeland for kitchen stuff - i got my great quality baking trays etc from here at a fraction of the price. The menswear section is also good for buying gifts eg designer wallets, cufflinks etc in nice presented boxes. Downstairs they have womens clothes, loungewear, underwear, a huge gorgeous bag section and beauty section. It is definitely worth rummaging through the clothes as i found Sass & Bide jeans hidden away for £39.99 (usually over 150 pounds!). I also like that they have lots of natural/organic beauty stuff in there quite often such as linden leaves, this works, balance me etc. They have a great range of fragrances too. Would highly recommend a visit!

    West One - womenscloth - Updated May 2026

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