Appalling Customer Service…read more My wife purchased a dress from here late on Saturday afternoon, that looks very different away from the store lighting, not a fresh taupe colour but quite grubby grey. I took it back to the store 5 working hours later for a refund and was told that there is a "no refund" policy. The owner took great pride in telling me that this policy is shown everywhere. Actually it is in two places; firstly on the bottom of the receipt which they actually print out from their till, fold it and put it in a cardboard envelope before giving to you (doesn't that mean you have already purchased it???) and secondly on a sticker in the changing rooms which my wife didn't see as there were loads of clothes, scarves and accessories hanging over it. (Not hers). At no point when my wife handed over her card to pay did they mention it either; this feels like they have proactively hidden their no return "policy" and we feel conned! Customer service is the worst I have ever experienced and now they have the money, they don't give a damm. We will never shop here again and the only recommendation I can make is to stay away!

The name says it all really.. If you are fed up of trailing around the department stores and…read morefinding all the dresses look the same then this is the place for you Fancy one of the dresses you see on the red carpet but do not have a huge budget? The prices are not bargain basement.. but do represent excellent value for money, and the lady in charge is oh so helpful.. but does allow you to browse no jumping on you the minute you open the door, which I find so annoying, I take a size 18 so had walked passed this shop several times because I did not believe these garments would come in my size but was delighted to find they did. Shop also has its own web site and if you submit a photo of yourself in your outfit then you have a chance of your photo appearing on the site.

Ok, I'm giving it four stars because my friends find great stuff here…read more Irene's is dress agency - ie they sell second hand clothes of top quality. A lot of it is occasion wear but there is some casual stuff too. If only I could find it! When I go in, everything seems terribly posh and the looks I get from the staff are rather discouraging. I do wear shoes in there! I'm sure all you gal readers will find something, but not me!

What patience, what service, couldn't fault either. A brilliant experience for a friend of mine who…read moreis very hard to please. She was guided by Karen, a very experienced member of staff, to an outfit that looked sensational. Congratulations as you made my friend feel very special.

I love it in Stanwells! There isn't really any other boutiques like this in the area. It just feels…read moreso luxurious in there and the staff are so friendly and helpful. They stock some fantastic brands too like See by Chloe, Temperley and Sam Edelman. It's like walking into Net a Porter! The girls in there are lovely and always remember who I am and the owner, Julia is the friendliest person you could ever hope to meet! They know their stock really well and can offer great advice if you're trying to put an outfit together!

One I usually avoid if I can help it! This is a review for mainly the beauty department, as the…read moreclothing isn't relevant to me personally. The store is in a great location in the centre of town, so really convenient for browsing or picking up a few things when you're out shopping. Debenhams also offers a great points-based reward card for cosmetics purchases, the Beauty Club Card, giving you a £5 discount for every £167 you spend - there are better reward programs out there but always helpful if you shop here often. The customer service, however, is my main complaint! Most of the time there will be absolutely no-one to be seen at a counter. When I've asked other staff members to help me, even when I know the exact item I want to purchase, they're quite unfriendly and seem like they'd rather be doing literally anything else than serving me and act like my business is a huge hassle and inconvenience to them. Many times I've just gone to buy the same thing in another department store up the road instead! Conversely, when there is someone at the counter, on several occasions I felt like I was being forced into a purchase, as if the staff were completely desperate to get rid of certain products, rather than considering my personal needs or being genuinely helpful. A miserable and stressful shopping experience! Additionally, I would NOT recommend the Benefit Brow Bar at this location! I'd heard so many good things about Benefit and wanted to get my overgrown brows shaped in time for my upcoming holiday, instructing the technician to leave them full with a natural shape, as I only wanted them tidied up. Rather than using the vacant treatment room, she waxed my brows in front of all the customers (and this was quite a busy day) and I noticed a few laughing and sniggering at my discomfort. It was much more painful than any brow waxing I'd ever experienced as she kept waxing the same areas over, and when I looked in the mirror.. nearly all of my brow hairs were gone! Instead of full, luscious brows I was left with two skinny tadpoles and an expression of permanent surprise. I started to cry a little after seeing them and she had the audacity to ask if I wanted to make another appointment! Needless to say I will NEVER go back and had to use so much makeup to make them resemble eyebrows for months afterwards. If you want value for money and a pleasant shopping experience, stay well away! Although Debenhams have a rewards system and sometimes have deals worth browsing in the sales after Christmas, I won't be coming back any time soon. There are other department stores in town selling the same products with far better customer service!

To me Debenhams is now a thriving and really good department store. The broad range of clothing is…read moreespecially good as is the homewear. Staff are helpful and unlike some stores the racks are full of different sizes. Well-located in the town centre it is easy to pop in on a Saturday or in a lunch hour and you can always find what you re looking for.

This is a little gem but very much a niche market…read more It sells clothes that are sort of floaty and ethnic-y. It does have some great stuff. I'm going to go back sometime and have another look, because somewhere in there is something for me. At the moment everything seems thrown in, as if they've just taken over, and that's probably why there's no name above the window.

The butterfly boutique I personally think is one of Poole's little gems. It is only a small shop…read moreand is situated on the walkway between the main dolphin centre and the large multistory car park. So if you are trying to find the butterfly boutique, on the upper floor of the dolphin centre head past Wilkinson towards the car park and its on your left. I think it is due to its location that it gets a lot of its business as I have said to people Butterfly boutique and know one knows what I am going on about. The store sell women's accessories with some clothes but it is its Costume jewellery that we go for they have a wide range of earrings necklaces and rings all of which look real and are very impressive. To me it is always nice to have some jewellery that looks fantastic but doesn't cost the earth if you are going out for an evening.then I don't have to worry about loosing it. I would encourage everyone to have a look at this shop. It is a fantastic place.

The shop is still here, thank goodness. It is very small but packed with lots of lovely tops,…read moreskirts, dresses and accessories. Every time I visit I buy something! I am always amused to "listen in" to other customers who browse alongside. They seem to be always going on cruises and from what I hear they buy their cruise clothes here. Very reasonably priced garments, so I'm not surprised. Agree with previous reviewer about handbags. Bought one that immediuately caught my daughter's eye and I've lost my handbag. Assistants I have met have always been friendly and helpful. They let you get on with browsing but are always willing to advise. Well worth a visit.

As many people will know New Look is a women's clothes store. With outlooks all over the country…read morePoole is one of the medium sized branches and has a prime location in the Poole Dolphin centre among the other high street names. The store itself is set out nicely with going out and smart sections down to casual everyday tops etc. all at fair prices. At the back of the store are the fitting rooms. Unlike some stores in the vicinity there are plenty of them and are manned by staff at all times. Beside the fitting rooms are the shoes and accessories. This is where this branch holds its own there is a great selection and I have found their shoes to be comfortable and reasonably priced. I have never had any problems with the staff in all my years of shopping there I have always found them happy to help. I would say that at busy times such as Saturdays and late night Christmas shopping it does get busy and there does tend to be queues so be warned. But over all this is a clean and tidy shop with great prices and a nice range of clothing.

The dresses here are absolutely divine, infact i have considered buying a dress for my wedding from…read morehere as they are so beautiful (I have already bought my christmas party dress from here in the sale). The cut of the items are generally flattering too and the staff are happy to help you find something for that special occasion. I find this shop caters for a wide age range from teens/20s - 60s etc, unlike monsoon who tend to have for things for the over 30s. They also sell other eveningwear such as stunning tops and accessories. Rated 5/5 as you cannot beat this place for eveningwear even though it can be pricey, it is worth it.

A slightly more expensive fashion outlet. I do like their clothes, although I realise a lot would…read morenot suit me. I think it's important to realise not everything you like will look good on you. That said, it takes a little more time to find the items that do suit. At the cost in here, one must choose carefully. A lot of items are embroidered, embellished and have net layers. A really good fashion store, high up on my list.