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    West Metro Shuttle

    5.0 (7 reviews)
    Open 4:00 am - 9:00 pm

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    7 years ago

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    6 years ago

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    7 years ago

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    5 years ago

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    8 years ago

    Great service! On time, good communication, and safe ride. Enjoyed the music too! Would definitely recommend using!

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    9 years ago

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    12 years ago

    Have used West Metro over and over. Josh is great! Thanks for the wonderful service. Always on time and feel like you are a family friend!

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    Groome Transportation

    Groome Transportation

    2.6(19 reviews)
    46.1 mi

    The driver was wonderful. She drove safe, helped us with our luggage and was so very nice…read more The van's AC was broken. We had to ride the whole way (about 4 hours) with windows (only two of them up front) open in 85 degree heat. When we got to transfer center in St Cloud the wonderful driver was kindly explaining the AC problem to a younger woman, a Groome employee, who was manning the counter (about 7-8pm on 23 July 2026). This woman was not nice. She was denegrating the nice driver, insinuating the AC problem was her fault for not opening up the rear vents. I told her the AC wasn't blowing any cold air out of even the front vents and that the vents were open throughout the van. She then became rude even to me claiming the AC was working and had just been repaired. She was very dismissive to me when I was telling her plainly the AC didn't work. This woman at the desk should not work at Groome. I have had the most friendly encounters with EVERYONE at Groome over the last 10 years. But this young lady was downright mean, dismissive and denegrating to me, another passenger who also noted the broken AC system and her own fellow employee, the very nice driver. A broken AC is unacceptable during the summer. But that is nothing compared to watching a nice person get denigrated and then being dismissed myself for reporting a mechanical problem with our van. For this reason I will not recommend Groome Transportation to anyone unless follow up action is taken to 1) fix van's AC and 2) counsel and train the rude employee on how to treat people with kindness.

    When in Europe I received a message on my phone that my location of pickup had been changed. I had…read morenever changed my location and didn't have time to find out what was going on. It turned out that someone had heard I was taking Groome and decided that they were going to pick me up instead of the person I had planned to pick me up and the pickup would be at a different loation. I never okayed this and wanted what I had set up in the first place. I wrote a letter last summer to Groome due to my concern that my privacy had been leaked out and someone was allowed to change my reservation. There was no response to the letter. This is an extremely unsafe practice at Groome!!!

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    Groome Transportation Services

    West Metro Shuttle - airport_shuttles - Updated August 2026

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