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Seekonk, MA

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Updated 2 months ago

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Ask the Community - West Marine

Rugby Imports

Rugby Imports

(11 reviews)

$$

I ordered a rugby jersey from their website and when it got to me I discovered it was the wrong…read morejersey... this is starting to sound like a one star review, I know. I called them on the phone to discuss what had happened. Wow - the customer service was fantastic! Surprisingly so. The guy check the order and as soon as he double checked the order and found that it was an error on their part - he apologize and immediately emailed me a return shipping code. I get that mistakes sometimes happen, these guys are courteous, honest and helpful.. Not much else I can say. I'll be back to buy more rugby stuff.

It has been one month since I made a rather large order from Rugby Imports. Unfortunately, I did…read morenot receive my package. I have contacted Rugby Imports via phone and email to the point of exhaustion but still, my issue has not been resolved. I specifically spoke to Tom or Thomas of the customer service department, who could not do anything for me nor escalate my issue to upper management. I am a student and struggling public school teacher, and so paying so much for almost a dozen items and receiving neither the items nor a refund has been devastating for me. I am heavy hearted as I write this review because of the difficulty this situation has caused me, I normally don't write reviews but I felt I had to warn the general public about the poor customer service experience I had. If Rugby Imports wishes to resolve this issue, please email me at syed.bengaltigertutoring@gmail.com

West Marine - outdoorgear - Updated October 2026

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