I don't know why this place has a low rating but my experiences here are always great. I'm new to boating and have had excellent service all around from everybody in the store. Jaime on the reel and tackle has been a great source of info from tying knots to lures and bait. I was able to also purchase a Daiwa 5000 combo when everyone was sold out. They also have a great selection of fish finders. I bought a Garmin 74SV and returned it for a 94SV WITHOUT any issues. This is my go to place for boating and fishing! read more

No protection for associate, no protocol, unprofessional management. Stay away from it. They are not there to protect the true valuable employees. read more

Not a great place but there in a pinch. Employees could be better. But I imagine WM doesn't pay them much above minimum wage. Typical overpriced WM. read more

Friendly service and employees. A bit expensive but it pays for experience employees!! It's not HomeDepot type lack luster employees!

Selection of hardware is really poor. Many bins empty and hardware such as washers is all mixed up. I have been here a few times over the last month and its been the same. Very disappointing. read more

The store Manager and all his employees are top notch! Really good customer service and very helpful.

The woman in the rig shop, Tanya I believe is it's name, is rude and unprofessional. She blew me and my husband off when we had questions saying she didn't have time to chat. She needs to find another job. West Marine needs to kick her out of the store. What a waste of time. We'll never go back. read more

Horrible experience was asked to leave for simple being in the store to long maybe it's because I am Latino. Anyways I'll take my business to BASS PRO SHOPS. read more

About to hot the water and in a pinch for fishing, boating and other water activity supplies, pop into this place. From fishing poles to sailing gloves to sun screen and life jackets for the kiddies, they seem to have it all. Most customers in other reviews complained about prices and selection. News flash: this isn't as big as Great Outdoors, and it isn't amazon -- but guess what.... It's quick and convenient. read more

West Marine - Gear - Outdoor Gear Near Me - Kemah, Texas

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I have a boat in South Shore Harbor so shop here regularly. They have most everything you could want for a boat. Their prices are often higher than online, but if you are in need they are the place to go. They have friendly helpful staff. I have a rewards account. Almost every time I go I have $10 or $20 in rewards. read more

I was just trying to shop and this guy Alberto wouldn't leave me alone and started harassing me when I told him I didn't want to give him my phone number, I work in retail too and I can just tell he doesn't understand how to support a customer, do better west marine. read more

My daughter in law purchased an item for her husband as a Christmas gift. When he opened it up, the most important part was not there. She returned to the store and explained the problem. Being true professionals and merchants with good character, they exchanged the item without a hassle. I am truly impressed by their actions and highly recommend them for your needs. Charles Woodby read more

Customer Service and assistance lacks greatly, and that should be a major change for success. Over priced. I have found a few other places in Kemah I would over pay for a needed item just because of their customer service alone. read more

Needed an inverter, so I got on the website and found exactly what I was after. The website showed that the kemah location had two in stock. I made the 50 mile round-trip only to find that they had none on the shelf. Many of us rely heavily on retailers websites for this kind of information. How hard can it be to keep this accurate. read more

Customer service here is as customary as ice water in hell. One of the worst run stores in the entire area. Last visit included rude attitudes from 3 of their employees. Not one, or the occasional two, but three of them! Won't be back... keep your worthless points west marine. I'll amazon from now on. Goodbye! read more

This location is suffering from a lack of proper attention. The staff used to be more knowledgeable and especially more helpful than they seem to be currently. The selection is decent (but overpriced) so I mostly only buy what I have to have that day. read more

So glad to have this store nearby! Despite what an earlier reviewer said, I think the staff are great.. you can tell that just about everybody here owns, lives on, or works around boats. They know their stuff and are more than helpful. Prices are reasonable (not as cheap as online, but then WM has to pay for these stores). Most importantly, they almost always have whatever obscure part I need. I'm happy to pay just a little more for that convenience, since it means I get to spend more time on the water, rather than hunting for or waiting on parts. read more

Great customer service store manager was very attentive to our needs and referred to us by name on our next visit. Employees are always in a good mood and very helpful and if they don't know the answers they will find someone who does. read more

This place is awesome!! Right here in Kemah! I have lived here for years and embarrassed to say I had never been herecheck this place out! So close to home and has everything!! Cloths (Top name brands) Boating and Dock accessories! read more

Done with West Marine; The last couple of times I've been here, they don't have anything I'm looking for, and no one offers to help. They used to carry a wide ranch of top siders, and canvas deck shoes/sneakers. They also carried a good assortment of Helly Hanson apparel (preferred jackets, floatation devices), but not now. Its either their brand or Gill, or Columbia (which you can easily get at Academy cheaper). This company is based in California so its all starting to add up. I went in there the other day and the sandal dept has eclipsed the deck shoe section. Well, that's just dandy if you're a drugstore mariner, or wear sandals in great weather. Get out in some freezing swells, and have to push a skiff in sandy water, with crill nipping at your feet, or gutting a sea creature and having partially digested slime spill out. Then you'll see how useful those sandals are. I'll go to the Sperry outlet or get some Brooks Brothers canvases the BB held up nicely. read more

I'm done with West Marine. They had a store at I-45 & FM 1960. I went there today to buy a number of items only to find out the store moved to Kemah over 45 miles away. Way to go West Marine, you guys are dumber that a box of rocks if you think I'm going to drive that far just to do business with you. From now on I'll buy from Bass Pro Shops or Cabelas. read more

Order on Amazon that's all I'm saying. Went there this weekend close to closing time. No employees were to be found. I called them while inside the store on my cell phone because I was trying to get a part in the back no one answered the phone. Good bye West Marine and Good Luck. read more

Very unfriendly staff. They treated me like I was dumb for not knowing exactly what I was looking for but they didn't seem to know any better. Poor customer service and overpriced product. Plenty of better alternatives in the area. read more