I did my Invisalign process at West Loop Orthodontics, and I would recommend WLO to anyone! The reason I chose them over the other places was because of their wonderful customer service, friendly staff--particularly Jazmine and Keaira--and convenient location for me. Dr. Arruda is great; my teeth were straight fairly quickly, but she meticulously ensured that my bite was correct and felt good to me. The only reason I knocked off one star was because WLO was significantly more pricey than the other places I got quotes from. And there were two times I ran out of rubberbands and went to the office during their normal hours (no holiday, no patient-wide notification of closure) and they were closed. My MO from then was to stock up on rubberbands or call prior to an unscheduled visit. Other than that, if I had to start my Invisalign journey again, I'd choose WLO. read more

I'm incredibly disappointed by the service and work done by West Loop Orthodontics. I went in to get a permanent retainer replaced 6 mos ago, and was charged several hundred dollars -- it felt high but my dentist had said that it'll pay for itself by lasting much longer than if I got it done elsewhere. Fast forward to now, my retainer has come loose only a few months after getting it in, and I was told that I would need to pay the full cost to replace the retainer again. It's clear that WLO prioritizes their profits over ensuring the work they do is quality and caring for their patients. I will not be returning and urge you to find a different orthodontist in the area to avoid facing the same frustrations I have. read more

I love this place! Dr. Arruda and the team is wonderful and I loved my experience. I would highly recommend!

Very happy with my invisalign journey, Dr. Aruda does amazing work, COVID slowed things down but the team made sure my needs were met without me needing to do any leg work out here in CA.....shout out to Kelsey for all of her hard work too! Thanks for everything Dr. Aruda!! Can't wait to see y'all in person. read more

Was referred to West Loop Orthodontics back in 2018 by my daughter's dentist for braces. They were very friendly, answered all our questions & provided a detailed estimate for my daughter's braces. Fast-forward to 2020, I finally decided to follow-up on her braces. The staff is still friendly, answered plenty of questions, and provided all financial information. I would refer anyone who needs an orthodontist to West Loop Orthodontics. read more

I love my teeth so much!!! Went here to get braces. They were really sweet and went over all of my options. They gave me a recommended treatment plan and we got started that same day. Every appointment, I was treated with respect and gentleness. I tend to ask a lot of questions and they never made me feel dumb. Not to mention the office is beautiful. Both doctors are amazing, super knowledgeable, down to earth and I really enjoy the staff. Come here for your orthodontics. You won't be disappointed. Just make sure to ask if they're in network because they didn't tell me I wasn't and I paid extra unknowingly, but no regrets. Just lesson learned. read more

There were several problems throughout my son's time at west loop orthodontics for braces. The brackets constantly came off before the orthodontist used a stronger glue that stopped the issue. There is a cancellation policy that if you are 10 minutes late, the appointment is cancelled, but they have no problem making you wait 10-20 minutes to be seen once you arrive for an appointment. Parents are not allowed in the area where the children have their braces put on, adjusted, and removed and there is often little to no communication with the parent on how things are progressing. I recommend Chicago Pediatric Dentistry & Orthodontists where my other child had a much better experience and experienced none of these issues. read more

I was interested in getting braces again (originally had them when I was in my teens) and was referred by a friend who was currently under treatment for Invasligns and really happy with Dr. Arruda/West Loop Orthodontics. This was my second consultation as the first quote was ridiculously expensive and would've taken 18 months of treatment with regular metal braces to get my smile/bite back on track. I was impressed when I walked into the office as it is clean, well maintained and has a nice vibe. I didn't wait long for my appointment and it felt very efficient and organized without being rushed. We went over the various treatment options and pricing and I knew within the first 15 minutes I would be working with Dr. Arruda, she is cool, straightforward and confident. That along with the fact that it would be 1/3 of my initial quote and should only take 8 months of treatment, had me sold! I am 4 months in (traditional metal braces) and happy with the results thus far! read more

I had Invisalign treatment here and was very happy with it. Everyone here is always friendly and professional. It's a well-run office and I recommend them to others. read more

My Consultation went great. I am confident that Kelsey and Dr Arruda will invest the time and energy to understand your unique situation. 5 stars all around. To my initial consultation: Dr Arruda was generous with her time: she provided me a comprehensive, and holistic overview of my tentative orthodontic treatment plan. More importantly she also shared her particular reasons for recommending my given treatment. This last point is of particular concern for me as I at least like to feel involved in my personal health care. About my treatment plan: the cost was competitive as compared to other options I explored, and for the time being I feel confident that I will receive great value in the form of knowledge sharing through my Doctor-patient relationship with Dr. Arruda. read more

Very thorough and professional. They were not in a hurry to slap braces on my son, but instead wait and see how things change in his 8 year old mouth. I come from a long line of dentists so, of course, I'm going to cross check with my family. This course of action was given a thumbs up by family of dentists! read more

This review is long overdue - I don't even know what to write without restating what others have written already. I've been putting off braces and surgery consultation for my smile and underbite due to moving around three states. Once I settled in Chicago, I knew it was now or never. Found West Loop Ortho and scheduled a consult back in May 2017 and was sold right away due to Dr. Arruda's professionalism and confidence. Came back, signed a contract and have now been with West Loop Ortho for 17 months. Dr.Arruda has been nothing short of kind, smart, responsive, passionate about her work and more! Kelsey also deserves a shoutout for always working with my schedule and being another friendly face at the office. I'm currently on break from ortho work due to finally having my underbite surgically corrected. To clarify, Dr. Arruda referred me to the Chicago Oral Surgery and Implant Center for my underbite, which was great because they're conveniently located next door. Oh! I paid in full to receive a discount, but I believe they also offer monthly payment plans. There's a free parking lot for patients. Looking forward to my next appointment! read more

West Loop Orthodontics has been a fantastic experience since the moment I walked through the door and received my assessment. The team is attentive and Dr. Arruda provides premium care. Despite having many patients they take the time to get to know you and make the experience comfortable. Another highlight is Kelsey, the practice manager, she not only always has a smile on her face but she always makes sure that the patient is always happy. She is a huge part of the reason I will continue to refer people to their practice. Great people, quality service, and fantastic results. read more

I completed my first round of orthodontic care at 13 and failed to wear my retainer.... like every single other person on this earth. My bite shifted and I started to get headaches. Thank goodness for West Loop Orthodontics. Dr. A was able to offer me a wide range of options to correct my bite and alleviate the grinding. I have been wearing my Invisalign trays for 2 months and have already seen a pronounced difference. In addition to the excellent care received, I also appreciate the flexibility and accommodations of the front office. I have a 10-month-old who usually travels with me wherever I go. No one blinks an eye as my little girl is rolled into the office in her stroller, and rolled out upon completion of my visit. 5 stars all the way around!! read more

I have been with WLO for about 6 months. I went to three other Orthos and none of them made me feel the way Dr. A due to her professionalism and confidence. She assured me that I didn't need surgery to correct my overbite and that she can give me a beautiful and healthy smile with two years of Invisalign treatment. They have been nothing but professional and easy to work with. I work in the loop and go to my visits during my break time. When I do something silly like lose my tray or my dog eats my rubber bands (true story), I just send WLO an email and they provide me with a quick fix. Everyone is friendly, professional and I must say neat and organized. I'm 100% sure they are up to par when it comes to health regulations and making sure everything is sanitized for the next patient. Also, I must say there is some strong teamwork at WLO. I don't see any of the employees there stressed out or unhappy which makes me feel like my money is going to the right place. When employees are happy, customers are happy. Thank you for the extraordinary service, everyone. Hats off to WLO! read more

We have had nothing but a positive experience with Dr Arruda and her staff. I brought my 8yr old daughter in who was having some spacing issues as new teeth erupted. Dr Arruda and her staff laid out a very clear plan of treatment. Dr Arruda has a really confident and calming presence that helped put my daughter and myself at ease. The entire staff was, and continue, to be very knowledgeable and friendly. Scheduling appointments was/is easy even when we just needed to pop in for a quick adjustment. My daughter hates, hates, hates the dentist but I know she secretly enjoyed her appointments because the team is was so great and made her feel special. She is nearing the end of her treatment but I would definitely return to Dr Arruda's office with my other children and highly recommend her and her team! read more

Dr A is spectacular. Our daughter needed an X-ray due to teeth not coming in. Our dentist sent us straight to West Loop Ortho for a panoramic X-ray. The teeth were there, but there was no room for them to come down. Dr A had a great approach to the situation with minimal time in braces to help the teeth come in and to prevent further issues with incoming teeth. Many people asked why we were doing braces so young, they thought you had to have all of your permanent teeth in first. Preventative orthodontics is SO MUCH LESS painful, invasive, and time consuming. We were given a plan overview, told exactly how much it would cost from start to finish, and we haven't had any surprises. Whatever comes up, Dr A goes with and keeps the plan on track. We had a wire break while traveling and had to find a local orthodontist to help clip it. They said they hadn't seen work like hers before and were very interested in it, asking me a lot of questions, and saying "oh I see what she has done here, I wouldn't have thought of that, what a great idea". One ortho said he wouldn't have put a long wire like hers because it could break (which it did). I asked what he would do for missing teeth like hers and he said he never works with missing teeth because he doesn't work on children, they have to have all of their permanent teeth in first. ‍ Since her permanent teeth were not coming in unassisted, he obviously wouldn't have taken her as a patient in the first place. We recommend West Loop Ortho to all of our friends and have sent multiple people there. The office is clean, the wait times are short, the doctor is friendly and gentle, and little brother loves to try on costumes while he waits. read more

So I am a new patient of Dr. Arruda and I LOVE West Loop Orthodontics thus far. I have adult cermaic braces and although they are uncomfortable they are still aesthetically pleasing. The braces are not very visable. Dr. Arruda was able to get my braces on with very minimal pain at all. I am so happy my dentist was able to recommend her for my Ortho treatment. read more

Great team at Westloop, Dr. Arruba and team have been fantastic in treating my son over the past year. He suffered from massive misalignment of both his upper and lower teeth, that needed significant treatment and over the past year this team has worked diligently in naturally realigning his teeth along with other dental experts (Dr. Urda @SmileScience on North Avenue and Dr. J Ledger @Chicago Oral Surgery, W. Washington). After a year of treatment his teeth have been transformed by this team. They are very professional, put your mind at rest (considering the stress that any dental treatment can do to you and your children). They meticulously design and execute the treatment, with clear communication of the current and next steps. They also give you time, which you need during these tricky times and don't jump to judgement or treatment without letting nature take its role. Highly recommended for kids and adults alike - a great young team and a tribute to the dental industry as a whole! read more

I was referred to West Loop Orthodontics (Dr. Arruda) by my dentist. It was last minute so I didn't know what to expect. To my surprise, the office was neat, clean, and updated! Dr. Arruda was great! She was very professional and knowledgeable. First, I was late because I couldn't find the office. Dr. Arruda was very patient and understanding and guided me right to the location. Second, I always have a million questions and concerns. She answered each question (all 100 of them) without hesitation. Overall, it was an amazing experience and I will be returning. read more

My dentist recommend Dr. Arruda at West Loop Ortho. When I contacted her office I was promptly scheduled for a free consultation including complete photos and x-rays. Her office is conveniently located for me and has free parking on site. Kelsey the practice manager gave me a tour of their new office which is in a cool loft type setting. They took the x-rays and photos and did the diagnosis while I waited and reviewed the different types of braces I could considered. I liked the ones that were clear because they are hardly noticeable. To my surprise, during the initial appointment, Dr. Arruda presented my x-rays and photos on a monitor and discussed how she would go about moving my teeth, how long it would take and other aspects of the treatment. She is very personable and patient and she answered all my questions which I probably started to repeat. Once she was done Kelsey discussed the fee and flexibility in structuring a payment plan. I knew then that this was the practice I was going to use, because I knew I was going to get the personal service I sought. Anyhow I had my braces on a week later and now my teeth are getting straight. I couldn't emphasize enough how friendly and thorough Dr. Aruda and the staff were. read more