This one is long, so grab your popcorn. I cannot say enough terrible things about this practice. I was expecting my first baby and upon scheduling my first appointment, I had the highest hopes that Baptist would live up to its name. If I were to sit here and write about all of my experiences with this office, I could write a book. To sum it all up, the receptionists are extremely UNPROFESSIONAL and lack the most common form of education. They answer the phones mid-conversation with other staff while giggling - that's if they even answer the phones. Doctors rush through appointments and treat you like you're just another number. You know, some of us women are first-time moms and these doctors don't even have the mental capability of guiding you through the OBGYN process. No suggesting hospital tours, how to find a pediatrician for your child, NOTHING. One specific appointment, I waited one whole hour and 45 minutes to get into a room. Unbelievably enough, Dr. Cardona saw me for 3 minutes and left the room without a proper goodbye. He also informed me that I "was definitely" having a c-section because my baby was measuring big. (we all know ultrasounds aren't even 100% accurate) Joke was on him; I had the one and only wonderful doctor there advise me that it was not true whatsoever and a few months later delivered my son naturally. He's a narcissist who only cares about his looks and squirting jelly on your stomach to view the baby's heartbeat. That's about all he is good for. I also had Dr. Maricel Perez Torres take a phone call (non-emergency) in the room while attending me; totally ignoring my time with her and putting another patient before while chit chatting about catching up. If you are attending me, it's to be present. Not to be having a full conversation with another patient. To add to that, I had a high risk pregnancy and losing my baby.. She said all I could do was "pray" and shrugged her shoulders with a smirk on her face. She left the room and thank the Lord I never saw her again. On a separate occasion, Dr. Cardona gave me false information while blatantly telling me that my other doctor lied about my results - this was not true. Dr. Arronte - unprofessional. Brushes off your questions and makes you feel stupid for asking anything at all.
From missing results, awaiting results for months + calling multiple times, on hold for hours, having to complain to the manager, waiting times, unprofessional doctors and staff, overcharging for co-payments until I mentioned "when will this stop?" And they never charged me another co-pay. They also never sent my prescriptions to the pharmacy and made ME call and stay on hold for a whole hour. Every time I'd go in for an appointment there was an issue with either the wait time, front desk or pitiful doctors with horrible bedside manner. By the end of my pregnancy I'd have high blood pressure at every single visit. THEY were causing my stress each time I'd step foot in that place. Sadly enough I couldn't even enjoy my first pregnancy. I can rightfully say that I will never return to this office. I would have never expected to go through such turmoil, stress, and anxiety during my first pregnancy.
*Apparently my review from 2019 was removed so I'm adding it again* Clearly nothing has changed and they've only gone downhill from my experience during October 2018 - June 2019. It's an absolute SHAME that such a prestigious hospital like Baptist represents this practice. Overall, a practice with 9 DOCTORS is a nightmare. There's no way humanly possible you can create a relationship with any doctor at all. This is a FACTORY to them. This practice gave me the absolute worst anxiety, stress and agony my ENTIRE pregnancy. WEST KENDALL OBGYN NEEDS TO BE SHUT DOWN. Ladies, please think about yourselves and your babies. These doctors do not care about you.
*I will not mention my favorite doctor ever because thankfully he is no longer associated with this h*ll hole and has opened his own practice - as deserved. He is heaven sent and the reason I never transferred out of this practice. He requested to see me every visit and I'm forever thankful. read more