Save yourself time & money and RUN. Do not visit this establishment. So much time wasted, vehicle negligence, and charging me for things that were their fault -- (like calling for a tow truck and sending me the bill because Eddie forgot to add transmission fluid TWICE -- after the installation of TWO transmissions) Let's dive right in.... after 3 MONTHS of COMPLETE STRESS, and two transmission installations by West End Transmissions, and my car WAS STILL not running right.... I finally decided I had enough and I scheduled an appointment / diagnosis for a different mechanic to take a look at my 2011 Ford Escape. It took this mechanic (his name is Miguel) only half an hour to realize what was going on. And you won't even believe it. He calls me up (also send me video) explaining that whoever installed my transmission (West End Transmissions) never put transmission fluid in..... and even more unbelievably, the dipstick for the transmission fluid was showing up bone-dry. There was nothing on it. Nothing. What I found out was -- west End installed TWO transmissions. Yes, two. What was wrong with the first one they installed? Oh, it burned up... Why? Because West End forgot to put transmission fluid in the first one too. I don't know about you.... but does it get any more embarrassing than this??.. for a "transmission shop"?!?! What made everything even more frustrating dealing with this for 3 straight months was Eddie's terrible communication and writing skills. No exaggeration -- his writing skills are quite literally the equivalent to the average 8th grader. Eddie -- work on your communication and writing/texting skills! You can never be too good! Some of your texts I had to read 6 or more times just to understand what the heck you were saying. You're running a business. PROOF-READ YOUR TEXTS! Or have someone else communicate for you! (You Imbecile!) To add everything up, I took a total of 5 trips to Waco (again, from north Austin - 90 minutes each way), about 30 hours of total driving, and Eddie had my car in his possession for a total of 14 days, over the course of 3 MONTHS, and they had to install TWO transmissions. ‍ I have no words for this incompetence. Eddie NEVER gave any apology whatsoever for any of the delays, mis-diagnosis, or negligence... even after realizing it took him FOUR TRIES.. never figured out that he never added transmission fluid... but yet, ANOTHER MECHANIC from another shop (not a specialty transmission shop...) was able to DIAGNOSE my vehicle's issue WITHIN 30 MINUTES. EMBARRASSING and INCOMPETENT Eddie NEVER took ACCOUNTABILITY AT ALL. Who raised you? Quite embarrassing for your parents too, Eddie. ‍ I guess THIS is the THANKS I get as a ***REFERRAL*** who decided to inconvenience himself by traveling 3 hours round-trip 9 TIMES to bring business and pay over $4,000 to Eddie, his family, and his business. Wow. Don't I feel SO APPRECIATED as a customer! It's clear-- Some people have no business running a business. And those same people need to have their doors closed permanently. I honestly do hope the worst for this shop. If your POS transmission fails again, I have warranty, but I'll probably just end up suing you, especially with all this overwhelming evidence. Also attaching a photo of a very eerily similar story to mine.. (a review posted by Rosalia S. on Yelp..... assuming West End Transmissions paid to have her review removed from Google)... looks like West End has done this countless times.. because let's be real.. they've been in business since the 90s... and they only have 23 reviews on Google Maps?? And they're all 5 stars? Yeah... not possible. I'll make sure this review never stops showing on Google. EVERYTHING about this transaction was awful. How embarrassing, Eddie. A 30 year old had to school you. (This has been copied and pasted from my contributions on Google Maps) :) read more

See all

I went to them because a family member said they had fixed a vehicle for them I'm a woman n came down there alone n from the beginning I mentioned it to them that they had told me that it was a sensor that might b messed up they took a look at it and said I needed a new transmission I paid 3,000+ took it home worked for a minute n was doing exactly the same from the beginning I bring it back cus it had warranty parts n labor for 3 years n they said it was the electrical wiring n charged me another 900$ I told them I wasn't planning on spending that much n I had currently had a death in the family they said if I didn't request a receipt they could charge me only 600$ so me thinking they was being nice I said ok I picked it up drove it twice n exactly the same thing happened messed up n brought it back n now they say it was the sensor n this time Eddy wanted me to sign a form saying that the warranty was void I said no I wasn't signing cus from the beginning I told them it was the sensor he then begin being shady couldn't find no record all of a sudden of the first time I took the jeep to them he also gave me a copy to read of what I was signing n when my son tried to read the one copy were I was suppose to sign he snatched it n never let us read the other one i had someone look at my jeep n they said no wiring had been done all the wiring is old n don't look like it has been messed with ... this made me so sad n mad how can they sit there n lie to ur face when u trust them they had just took 600$ from me for no reason ... I could give them zero stars but it don't let me ppl don't bring ur vehicles to them they will scam u out of your money specially if u women are coming up there alone I will have experts look at my jeep n I will come back with my lawyer this is just not right to do to ppl read more