I live at the north end of Toronto and rarely visit the Queen West and Roncesvalles area - but when I do visit, I always make a point of visiting West End Comics, which I have done intermittently since at least 2016. I have even brought friends there, who liked the store. I almost always find something good. I am both an avid reader as well as a book collector.
Last week I saw an excellent package of the five Dark Horse "Kull" comic compilations for sale at the excellent price of $74.99. After tax I paid $84.79, rung in by the owner, Kirk. I don't usually keep my receipts, but later that night I thought about the price I had paid as i scrutinized the receipt.
Books - both new and used - have a special tax at 5%, NOT 13%. I realized that for the first time I had been charged the full 13% HST as opposed to the book tax of 5%, so I went back two days later to address the issue. This means that I was overcharged charged $6.00.
The owner, Kirk, was not there, but I spoke with Zane, an employee at the store, regarding this issue. He wasn't sure about the tax issue, but he did say that he would mention the issue with Kirk. I told Zane that I only visit when I am staying at a friend's place in Parkdale, and that the odd time I do visit Parkdale, it is only to visit West End Comics, as there are no other stores that interest me in the west end. I said that I would be returning the next day, and that if I was properly and legally refunded the $6.00, I would put it toward further purchases. I even asked Zane to put a few things aside. I specifically stated that I wasn't trying to cause trouble, but was only speaking up for what's legal.
The next day I did return, and waited for Zane to finish business with some other customers. Zane then acknowledged me, and I asked if he had discussed the situation with Kirk. Zane replied that he had, and that Kirk refused to budge on the issue - my $6.00 would not be returned. Zane also stated that 1) I had come all the way from up north, spending transit fare, to fight for $6.00? (I did say the day before that I was staying at a friend's place, not far from the store - and even if i HAD made the trip to the store to dispute the extra charge, what I do with my own time and money is my business. The issue on hand is the illegal charging of incorrect tax on books for ALL customers, not the process I take to dispute it); 2) if I didn't like their policy, I DID NOT HAVE TO SHOP THERE; 3) Kirk keeps everything at the same tax bracket because it's too much work to track different tax levels for different items, which represents criminal laziness. Zane quoted Kirk "One customer in 5000 notices and I have to change things?"
I replied that after my visit the previous day, I had visited 6 different new and used bookstores and made purchases. At every store I was charged 5% book tax, NOT 13%. I also discusssed with the other store owners about the tax on books in abstract, and was confirmed in every case that the tax on books is 5%.
Zane again told me that I did not have to shop there, as if I had done something wrong and in defense of his lazy/ignorant employer, Kirk. Yes, Zane said that he was only the messenger and had no power to change anything, BUT his remarks and attitude and lack of sympathy certainly made me feel that he and his employer, Kirk, care nothing for the customers who go out of their way to visit and purchase items, so that Kirk and Zane can eat and pay rent every day.
So much for supporting small businesses.
Zane's last comment was "you purchased the books at a major discount anyway!" So...what? So I deserve to be penalized $6.00 BECAUSE you marked the books down? Is THAT how you justify your way of recouping losses? If I had purchased all five volumes at their sticker price of $25.00 each, at 13%, that equals $141.25 The same five books properly charged at 5% tax is $131.25 SO YOU, THE SMALL BUSINESS SUPPORTER, WILL BE CHARGED $10 EXTRA, and being ignorant of tax perhaps even write a glowing review for West End Comics.
I said "well, i'm sorry, but I'm not coming back here again", and made my exit. I returned seconds later to get their business card and the owner's name so I could bring this issue to him personally, but after thinking about it for a day I felt I could best injure this business by leaving this review.
Thus ends my last visit to West End Comics.
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