Maria D. Wellington, FL 030 Jun 9, 2026 I wanted to take a moment to recognize the outstanding service I received from Freddy Maiorino at Toyota. From the moment I arrived, he went above and beyond to help me through a stressful situation after my car accident. He was professional, compassionate, and incredibly helpful every step of the way. He took the time to explain the process, answered all of my questions, coordinated everything with my vehicle, and even personally helped me get to the rental car location. His kindness and attention to detail made a difficult experience so much easier. Exceptional customer service is hard to find, and Freddy Maiorino truly exceeded all expectations. Toyota is fortunate to have someone so dedicated and caring on their team. I am extremely grateful for all of his help and highly recommend working with him. Thank you for making a challenging situation much less stressful. A happy customer. Maria Di Stefano from Wellington, FL read more

I had an accident with my Honda and the front bumper needs replacing. It's been overwhelming dealing with the insurance company, getting several quotes from around town, UNTIL I came to West Delray Collision and Kim helped me get everything sorted. She's an absolute angel!!! Honestly it turned around my entire experience with this issue and she was extremely knowledgeable, helpful, kind, and efficient. Absolutely would recommend anyone who's overwhelmed with car collision to come see Kim. read more

Worst experience ever! DO NOT RECOMMEND!!This body shop lies and scams. They cannot answer any questions about a car that's been in their shop for over a month. The worst experience and customer service. Run from these people!! I expressed my concern to the owner and didn't give a rats as$! Horrible establishment. West Delray Collision Center is overall 0/0 read more

From the first call to WDCC, I realized this was the place to bring our vehicle! We were hit while parked and inside of a store (gotta love crazy drivers) and our car was barely drivable and pretty banged up. I first spoke with Carol, who helped answer all of my questions professionally and thoroughly. We had our car towed to WDCC, and then I worked with Kym. Kym is a freakin' angel and a doll to deal with. She kept me updated, communicated frequently, and was super responsive to any questions I had during the process. She worked with our State Farm insurance and made it so so easy for us! Her ETA on completion was spot-on, and she and WDCC truly exceeded all expectations. To top it off, the car drives great and has literally never looked better. The paint, the body work... all perfectly finished. They delivered the car fully detailed and cleaner than I could imagine. There is absolutely no other shop I would trust with my cars with! Even though we live about an hour and a half away, this will now be our forever spot for any body work/paint! Thank you WDCC and Kym!!! read more

Extremely responsive with exemplar customer service! Thank you, Kymee! I live in Sunrise--worth the drive!

They did a great job on my brand new Volvo that was hit. Took awhile to repair, but it was done right! Thank you West Delray Collision

Dropped off my Camry to have sun damaged paint fixed up and was more than happy to see the results! Greg and his team did an amazing job I recommend this shop to anyone looking to get their car looking brand new again. read more

West Delray Collision Center - Body Shops Near Me - Delray Beach, Florida

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My car looks better than new after some serious hail damage! I had over 17k damage in hail damage from a storm last May. My car looks like it did the day I bought it in 2020 read more

West Delray Collision Center - Jeep grand Cherokee - Body Shops Near Me - Delray Beach, Florida

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The absolute best place to take your car to be repaired because the staff there is unbelievably professional, courteous and timely led by an unbelievably responsive woman who runs the place named Laura! I would recommend this place to all of my family members, friends and business contacts who need to get an auto repair done in a timely and cost-effective manner! Steve Disson read more

I wanted to take a moment to recognize the outstanding service I received from Freddy Maiorino at Toyota. From the moment I arrived, he went above and beyond to help me through a stressful situation after my car accident. He was professional, compassionate, and incredibly helpful every step of the way. He took the time to explain the process, answered all of my questions, coordinated everything with my vehicle, and even personally helped me get to the rental car location. His kindness and attention to detail made a difficult experience so much easier. Exceptional customer service is hard to find, and Freddy Maiorino truly exceeded all expectations. Toyota is fortunate to have someone so dedicated and caring on their team. I am extremely grateful for all of his help and highly recommend working with him. Thank you for making a challenging situation much less stressful. A happy customer. Maria Di Stefano from Wellington, FL read more

Worst experience ever!!!! They had my car for two months a job to take 50 hours. Whenever I call I got sent voicemail or if I got an answer, it would be excuses of after excuses. I went on two vacations and came car still wasn't ready when I called them and spoke to the manager. I got the I even had my boss reach out to them and he even. The only time they called me with conviction is when they were ready to collect their deductible and was about to deliver my car to a dealership when I specifically asked them to deliver to my home the day before, and the manager said yes, but was not in the system. Finally, I got my car back two months later for a 50 hour work and the car is still not fixed. It went in for front bumper and headlights headlight is still not working. What were you guys doing for two months? Now I'm calling and still can't get through. I left a voicemail and more than likely. I would have to call back and call back and call back again before I hear anything. The only option that's left is for me to show up and have them fix the problem that I waited two months for this is beyond ridiculous. I would highly not recommend a because of the inconvenience they cost me and their lack of empathy. I did not receive any or even a rental car. I had to figure that out for the remainder of them fixing the car. Zero out of 10 all across the board read more

My daughter's Honday Fit was repaired by the Center since it had peeling paint and rust on the roof. All I can say is West Delray did a spectacular job. The car looks like it came straight from the showroom - and it's a 2019. Don't hesitate - check this business out. read more

Mohamed Elfaransawi here is updating his previous review While my car is still unrrpaired at the collision center due to problems with the insurance company, the team at the center's customer service ar doing an excellent job beyond my expectation. The time they put in communication with insurance company and other related facilities to expedite the process is amazing. They deserve more than 5 stars read more

I'm glad to finally have my truck back, but the overall experience with this shop was extremely frustrating. My vehicle was there for about 70 days. During that time there were multiple missed completion dates and very limited communication from the shop. Calls often went unanswered and it was difficult to get clear updates on the repair status. The repairs themselves appear to be done correctly, but the timeline and communication were the biggest issues. When I picked up the truck, the interior and the bed were left very dirty, which was disappointing after waiting over two months for the repair to be completed. I also noticed small things that still don't feel quite right, like the windows rolling down slower than before. Waiting more than two months for a repair with repeated delays and little transparency made the experience far more stressful than it needed to be. If you plan to use this shop, I would strongly recommend considering other options. read more

Three time's outstanding service and that is why I drive from Fort Lauderdale FL to Delray Beach Florida to have my car Serviced. This shop repairs with original manufacturer parts. Whenever they finish with a repair my car drives like new. read more

I would highly recommend West Delray Collision Center for auto body work. They are kind and easy to deal with and the end results are perfect. I would especially like to give a shout out to Gus, the general manager, and Susan, who seems to be the boss of the office. They take pride in their work and make every effort to make everything perfect for their customer. They did quite a bit of body work for me and noticed that my back windshield wiper blade was worn . It's an SUV. At no cost, having nothing to do with the work they were doing, they replaced the blade at no cost to me. Gus kept me in the loop because he realized that I was quite dissatisfied with the dealer who originally did their part of the job, and he wanted to make sure I was put at ease and taken care of. I even paid my insurance deductible there, instead of having me go back to the dealership which was quite a distance away. They are easy to work with. read more

I had issues with my left headlight. From the beginning of the process to the end this company was on point. They were professional and honest. My truck was returned to me very clean and it's a pleasure to need service and you get great service. That's a rare thing these days. I will for sure be back and I'm telling my family and friends. read more

They are an excellent body shop. Their workmanship is excellent and they restore your car to OEM level standards. Kymie is a joy to work with and does her best to take care of your vehicle and concerns. read more

Very helpful and friendly customer service. They are detailed and explain insurance and costs very clearly. Took care of my car with a very fast turn around. read more

West Delray Collision Center in Delray Beach is truly the gold standard for auto body repairs and customer service. Their professionalism, communication, and attention to detail are unmatched. From start to finish, they kept me informed every step of the way and made what could be a VERY stressful process completely seamless. I can speak from personal experience about the quality of their work and it's incredible. Every repair I've had done; big or small, my car left the shop looking FLAWLESS! They also use state-of-the-art equipment, handle everything directly with the insurance company, and even offer towing and rental options, which is a HUGE plus! I've used them a couple of times over the years and have referred others with full confidence. Their technicians are extremely knowledgeable, precise, and genuinely care about getting the job done right. You can tell they take true pride in all their work. West Delray Collision truly sets the bar high for service, honesty, and craftsmanship in South Florida. I wouldn't EVER trust my cars with anyone else. read more

This shop did an excellent job on my car. Want to thank all the girls in the office and Greg for making my car whole again Susan read more

Always polite and efficient ‼. Great work and honest. I cannot speak highly enough ‼Their prices are very reasonable as well

The ladies in the office were very helpful with getting me the information regarding parts not being available to repair my truck. Not their fault. Cristina and Livia were very helpful on the day I received my truck back after 89 days. Thank you for the coffee and bagel. read more

This place is absolutely horrible. They had my car for over 2 months for a bumper repair. They said the car was in safety check over a week. They are liars and scammers. Also the fact that Gregory the owner likes to come on here and counter comment on peoples lived experiences speaks volumes. I will be doing a BBB report. I will file everything I can till you humble yourself. read more

My daughter's car was in their shop for over 2.5 months for minor repairs and the experience was an absolute nightmare from start to finish! The story kept changing- wrong parts ordered, insurance delays, inflated estimates. Nothing was consistent or transparent. The manager promised us multiple times that the owner would call us directly and we're still waiting. At one point, my husband and I had to physically go to the shop and demand to see the car. What we found was shocking, the car was covered in filth and dust, sitting in a condition that looked more like a junkyard than a repair shop. When we finally got it back, we noticed they installed the windshield wiper incorrectly. It was wiping the trunk instead of the window. To make matters worse, I have local friends in the insurance industry who told me this place has multiple lawsuits pending. That tracks perfectly with the disaster we went through. I deeply regret not reading the reviews beforehand -- turns out, we're not the only ones who've been misled and mistreated here. This shop is dishonest, unprofessional, and completely careless. Do not bring your vehicle here. read more

I had a small job on a 20-year-old car -- the installation of a new signal light on the driver's side. Kym and Carol in the office helped me upon my (unscheduled) arrival. Javier quickly came around front to look at the replacement part and the body damage. Before I could read 20 pages of my book, Javier had installed both the new light assembly and the motor shield. I couldn't be happier with their speed, helpfulness, and superb service. They are now my go-to auto body shop. Highly recommended! read more

From the time I had my car towed here (after I was hit) to the time I picked up my beautifully repaired car, the team at West Delray Collision couldn't have been better. They made the entire process simple and stress free. Thank you! read more

Very happy with body work done on our 2013 Odyssey EX-L tailgate. Have had van since new / low mileage...Tommy & Bill gave a fair estimate and we paid out of pocket. Though a small job...result was tiptop! Would recommend. Good location-nice employees...a pleasure to do business with. read more

West Delray Collision Center - small rust spots on tailgate - Body Shops Near Me - Delray Beach, Florida

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i want to thank kim for excellent service. she promptly returned calls and texts while my insurance company would not return my calls, she went the extra steps on emptying my car and sending items from florida to new york read more

The customer service at this location is severely lacking, and the quality of work is unacceptable. For example, installing a visibly cracked lens clearly demonstrates poor craftsmanship. This shop has been dishonest, telling customers what they want to hear. I dropped my car off according to our agreement, only to find out that they didn't even look at it until four days later. I was repeatedly informed that the paint was drying, but nothing had actually been started. While they did offer to cover part of my rental car expenses, I don't feel like I should have to jump through hoops for a gesture that arises from their delay in starting the work. They also blamed the delay on receiving the wrong parts, but isn't this a certified shop? Shouldn't there be a general understanding of how to reference car parts? As mentioned, the level of customer service, from the mechanics to the managers and the owner, is unacceptable. If you value good customer service and quality work, I recommend looking for another certified dealer. read more

Cannot say enough great things about my experience with West Delray Collision! Their customer service was incredible through every step of the process and my repairs came out beautifully. Would recommend to anyone!! read more

I had a terrible experience with this body shop. Every time I talked to them it was a different story from different people. The left hand didn't know what the right was doing. The women on the phone had an appalling attitude and they were trying to make me feel bad even though I had names and times I called and made arrangement to back up my expectations. At the end, I lost a week going back and forth trying to get their process straight. I'm grateful I didn't go with them after reading all the customers' stories telling about the months spent there and poor service received at this place. read more

AMAZING!!! car looks like I just bought it, EVERYONE IN THE AREA SHOULD KNOW THIS PLACE, the most affordable prices i've seen too, practically a steal. nice staff, clean area, what more could you really ask for read more

The communication Kym to me on the status of the repair of my SUV was first rate. When Kym wasn't available Shannon was amazing as she stepped right in to get me the information I needed and keep me sane during a crazy time frame given parts delays and additional hidden damage revealed during disassembly. Upon picking up the SUV, Curtis was right there to answer any and all questions I had regarding some minor issues. Again, everyone exceeded my expectations regarding customer service, the SUV looks great, drives as good as new and I couldn't be happier. Thank you Kym, Shannon, Curtis, and the entire West Delray Collision Center crew for job well done. read more

They had my car almost 7 weeks. I'm very proactive called many times over the weeks between the front office and the back office. The right hand didn't know what the left hand was doing. It was very frustrating. Did receive my car back and it looked good. Spoke to the owner and she reassured me She was going to retrain her office, Let's hope so. read more

Fantastic work!!!! Love my car repairs!!!! Thanks Kym!! Gunther Volvo sent me and they warranty all the work. read more

West Delray Collision Center - Body Shops Near Me - Delray Beach, Florida

Their service is marked by efficiency and punctualit. I couldn't be happier with my results! I was impressed by their commitment to going the extra mile. My car looks brand new, amazing paint job! They even replaced the tinte paper on my windows without me asking anything about it. I am super impressed. I will definitely recommend West Delray Collision Center!! Thanks Fred you are the best ! Rocio read more

West Delray Collision Center - Body Shops Near Me - Delray Beach, Florida

The quality of work was excellent and Kim took care of all my concerns . I highly recommend them.

I've used them several times and will always go back. Besides the quality workmanship and their attention to detail, I really appreciate the communication and disclosure of any potential surprises. I trust these guys and will always go there for my automotive (collision) needs. Thank you Carol, Jada, Javier and the rest of the crew at West Delray Collision Center! read more

Scammers!!! To provide an update here 2 years later, this shop tends to sue your insurance company after the fact to get more money. Found out today West Delray is suing my insurance company for a few thousand dollars as they feel they are owed more. Please these cats deserve nothing. Come to find out they do this all the time. Kim had told me that they "eat" the cost of what they put into the repairs for whatever the insurance companies don't pay. I told her this can't be a good business practice to lose money on every repair and she said it is the price they have to pay being in the business. Interesting to find out the random document you sign at pick up is what they use as ammunition. These guys need to be put out of business. read more