I've gotten my pet cremated before, and it was a beautiful experience. Unfortunately, this cremation was the worst. I received back the ugliest comical urn I've ever seen, to the point where it's uncomfortable to look at. Although I asked for a full name and birth and death date to be placed on my urn, this company decided for some reason to just use the first name and put it in a very joking font on my urn. I called to ask them to please just use a different font, and put all of the things I requested on the urn, they refused stating they 'do not have a different type of font, just the comical jokey one' . My beloved dog who died from a tumor, now is in an urn that looks like a joke. I paid them a lot of money to do this to my beautiful puppy. I'm embarrassed they are willing to do this to my dog and not even remotely want to fix or correct it. I am a business owner and I'd rather go out of business than to allow this to happen to any of my customers, but this company is willing to disrespect the memory of my wonderful dog. A travesty. I now have to pay to get this fixed and corrected, when I paid the full amount initially, and was given an absolute joke service. Who makes jokes about a dog who died of a cancerous tumor? It's made this devastating experience exponentially worse for my family to receive something that is not even feasibly visually decent enough to be able to display and remember our dog. No offer to pay to have it fixed, although it was their mistake. No offer to correct, in fact was told it's not something they will correct. Why make my already traumatic experience of losing my long time loving pet into something even worse, and more of a nightmare? Do not go here if you want a professional somber loving memory of your pet. read more