Honestly a terrible experience. We were forced to buy a $700 stroller without being able to look at it first because they "refused to put the new model on the floor until they old the older models." they assured me the colour I wanted wouldn't be in for several months which was too long for me to wait. They also assured me there wouldn't be any sales for a long time. I bought the stroller in a different colour than I wanted. Imagine how pleased I was when 3 weeks later not only was the stroller on sale, but the original colour I wanted was available. I contacted the store to return the stroller I bought and they refused. I had not used it , but I had opened the packaging because I had to buy it without seeing the colour in person. Because it was opened they refused to take the stroller back and exchange it for the other colour. Absolutely terrible service. still waiting for customer service to reply to me... it's been 10 days. Save your money. Don't shop here. read more

I was on the search for a convertible car seat, I was looking at the britax which is usually about $500. this very pregnant woman helped me fit into my car make sure it worked. I was sold, she had to leave right away and had some other person take care of me which shortly for distracted. I went to the counter and asked to buy it, they said we don't have that color. I said oh ok, they said we only have this one. I said no thanks... But then an awkward pause, no mention to order it?! So I walked out shocked they didn't care to get the sale? I was baffled as was my friend with me...I stopped at another store on the way home and they got the sale. read more

(Formerly E-Children -- now part of the West Coast Kids chain) Phenomenal baby store that transitions into early childhood. They carry the best of the best - the prices are high but the quality is second to none. This is where to go to find the most elegant baby furniture around - circular cribs that look like they are from a fairy tail for $900! Bedding sets for $200-$400. Cribs that transition into day beds and full size beds - many beautiful solid wood nursery sets! They carry high end strollers and car seats - i.e. Peg Perego, etc; high end clothing; and high end accessories a plenty! Just coming to this store makes my heart smile! You can get lots of ideas for ways to create your dream nursery or bedroom for your little one! This truly is a store that is hard to sum up in words! Before you go buy a crib, high chair, or stroller at Toys R Us or Sears or even on Kijiji... do yourself a favor and check this place out so you can dream big! The only reason they don't get 5 stars... is because they are so darn expensive! read more

Absolutely so thankful for the service we received today from Stephanie. She spent over 2 hours with us going through car seats and strollers. We thought we had a good idea of things but Stephanie sure took the time to explain the differences throughly. As new parents all we want is what is best for our new little man and we sure feel good moving forward. Another plus is that they let us try the car seats in our vehicle and they were so good about cleaning after. We have clean vehicles ourselves and I didn't even bat an eye at trying out a floor model in our vehicle. So very happy that we took the time and came to West coast kids today. Thank you Stephanie and all other staff. Keep up the incredible customer service!! read more

I would give them zero if there was an option. Customer service is horrible. They usually charge more for their products as well. They have higher-end product but with the poor customer service it's not worth spending there. I had bad experienance in both north and south branch. read more

Really bad customer service. I've been there a couple times and was completely ignored while 4 ladies were behind the service counter. 3 of them doin nothing but chatting and one at the till. Maybe 2 other customers there. the last time I brought my husband thinking that I would get different treatment, but nope still ignored. No friendly greeting, no can I help you. Very over priced. Would recommend buybuy baby over this place if you looking for higher quality. read more

I had pre-ordered a crib for my baby, and went on to miscarry her before the crib arrived. With no proof or even much of an explanation, they credited me back the deposit no problem. It meant a lot to me and I want you to know that West Coast Kids. I will be trying again soon, and I will absolutely be back to this store to furnish my nursery. Customer Service was A+. P. S. Cribs may be a little cheaper at ToysRUs, but they charge you $200.00 for shipping!! So in the end same price, but far superior product at WCK. My experience anyway! read more

I'm coming back to give West Coast another star. I've had much better service the last several times I've been in, and they carry Clek car seats! I didn't even know that until I went in to look at other options before ordering one online. Luckily for me, I was able to take the one I wanted home that day. They even let you try the car seats in your car before you commit to make sure it's a good fit. I also got to stick Finn in the seat and try it out with him in it. Being able to try the seat with him was great because I've played with some seats that seemed really easy to use, but we're a nightmare when an actual child was involved. So, yay better service, and yay getting and amazing extended rear facing car seat! read more

Merchandise: quite pricey - but, you're going to find all sorts of baby equipment here that is hard to find anywhere else. I have enjoyed all the high quality items I've purchased from this store. Perk: water is offered for pregnant & nursing women (at the till). Customer Service: here's why my score is a 3/5 - I have bought many things from this store be it for myself or my friend's children. There are certainly some great staff members there. That being said, on a few occasions I've felt that the customer service doesn't match up with what I'd expect. One one occasion during my 9th month of pregnancy my husband and I went to purchase a car seat, the model my husband had researched was only available as a floor model - the lady said she could ask her boss for a discount - so I said, "ok - please do" - she went did so - but also loudly included "can you believe they would even ask?" - don't offer to ask, and certainly don't make fun of the customers who are within ear shot of you. One of my friends recently bought an Ergo baby from this store - she said that she bought it despite the staff member helping her refusing to let her try it on - saying it was an inferior product to some other baby carrier which she preferred. I can understand staff helping us to pick our products out - it's a service which is appreciated - but refusing to let her try it on is a whole other story. My friend ended up trying out an Ergo baby carrier from a friend of hers & purchasing from another store which had it priced much more reasonably. Again, this does not reflect all of my experiences with West Coast Kids, many of them are neutral or positive experiences. I must however say that unless they are the only store that carries it - I have and will continue to go to other stores (like Bosom Babies, Babies & Beyond, Bumblebeebaby.ca, etc.) to purchase my specialty baby items. read more

I was hesitant to come here at first because the first thing you hear about this place is just how expensive it is! But my fiance and I had time to kill one Saturday afternoon so we decided to stop by impromptly. The store is huge! With plenty of parking in the lot out front. I was immediately impressed with the displays and set-up of the store... It was well organized with dedicated sections to baby transportation gear, furniture, clothes and other miscellaneous baby-related goodies. The sales person who ended up helping us out was excellent... Anna (sp?) is her name and she was so friendly, knowledgeable, and provided useful common sense advice with I appreciated. Not once did we feel pressured to purchase what she would recommend to us but she was so enthusastic about certain items that we both felt the need to get the item she was discussing. Case in point - the Peg Perego car seat! We liked it so much after she talked about the positive and safe features on this car seat that we knew we wanted to purchase it right away! And we weren't really even looking to buy anything that day! Lol. They didn't have the model in stock so we were able to put down a deposit and the staff said it would take 4-6 weeks for the item to come in. No prob! This store is pricier than other baby stores (namely Babys R Us). But you have to remember that they also carry higher end brands which sometimes translates to better value and quality in the end. They even sell a few different mini cribs that are great for smaller spaces (like the apartment we live in!) so we will have to keep it in mind for when we decide what kind of crib to purchase =) All in all, I think this is a wonderful baby store in Edmonton and I would recommend any new moms or moms to be to come here. If nothing else, the staff are knowledgeable and can provide some good education around certain products they carry! read more

I've been to West Coast Kids a few times now and every time my experience isn't bad or good. Just some awkwardness of me asking myself why the hell I'm there. A year ago buying a Diono and the women told me it would fit and had three wedges in and my headrest taken off to make it work. Went to another store and they got it in without all the bs. Should've learnt my lesson then. Fast forward to buying a another car seat our next daughter. Figured this time it would be an in and out easy deal. They had a promotion of drop off an old car seat and get $10 off in store. We go and wait by the car seat while a few employees are standing around talking. Finally a lady comes up and asks if we need help and we let her know that this was the car seat we wanted. She confirmed/stated four separate times that it was final sale and we couldn't return it. I told her we already owned it, and again we got it's final sale. Then we get the slip for the car seat and get to the till, and the lady kind of rudely says you can't use the $10 on car seats. Here's the thing, the $10 makes no difference to us. It was the holier than thou complex that a good chunk of their employees seem to have. If they have something exclusive I might go back, but I wouldn't hold my breath. Anyone need a $10 off? Lol read more

If you are served by a worker there named Kalyshia run like hell. This person is loud, rude and a terrible person I will never shop here again This place is a rip and over priced The staff here thinks they are better then everyone else and think every family is made out of money We tried to return something and they wouldn't let us In our registry we people spent a lot and when someone bought something that was already purchased we wanted to return it and they wouldn't let us do that We spent a lot of money in that store and they wouldn't exchange an item while a lot of money was spent here I want to return every item people bought for us Never go to this shop again They are the worst read more

Yes this store has very expensive things but thats usually on furniture (that you won't find at toys r us). There are also a lot of little things that are very affordable and the prices are the same as (and sometimes less) than at places like toys r us. I love this store, yes it can be expensive but it has so many things that you just won't see at the big store chains. And it's also not like some other baby stores, like bosom babies, where they will charge you a ridiculous amount for a baby toy that you can find at other stores for half the price. read more

Great selection on high quality products.Very helpful staff members. We highly recommend Amy, she was personable and knowledgeable. We will be returning! Mackenzie read more

Do not judge a book by its cover. This store is baby heaven. They have every thing you could need for baby including strollers, carseats, clothing, furniture ect. I was pretty suprised when going into this store for the first time. I was expecting to see just furniture for kids, not a baby mega store. I really enjoy going in and browsing here. They sell the wub a nub soothers my baby likes along with tons of teethers and feeding items. If they do not have an item in stock, staff are helpful to get thungs ordered for you. They carry a ton of strollers so if you are in the market for a higher quality model this would be the place to check out. Price wise they are higher than other box stores, but I have noticed there is a better quality. read more

Many first-time moms I know drool over this store, so my husband and dropped by over the weekend to look at cribs, strollers and car seats. E-children did not disappoint - all the baby gear you could possibly want is available at this store. You could have the best equipped nursery in town - but be prepared to pay for it (or hope for very generous grandparents). The cribs can easily run to over $1000 (although I did see some that were on sale for closer to $500-600). They carry some made-in-canada lines as well. One thing that I liked in particular was that they had some more contemporary styles than I've seen at other stores - so if you were afraid that you would have to totally abandon your modern aesthetic just because baby is on the way, e-children may have some good options for you. While the car seat selection seems on par with what I've seen at Babies R Us, the stroller selection is much wider - you could spend anywhere from about $200-1200, depending on your taste and budget. If you want to get a sense of the breadth of the inventory available, check out their website at www.westcoastkids.ca, which also offers online ordering and a gift registry. The service we had was very good. Although no one approached us as we browsed the showroom floor (we went in on a Saturday and it was fairly busy), once we asked for help, the saleswoman was friendly and very knowledgeable. We did not purchase anything on this visit as we are still in the process of shopping around, so I can't really speak to the ordering process, ease of returns, etc. But the customer service was so good and some of the products so unique, that we will definitely be back. read more

Best place to start off with purchasing your baby stuff . It is definitely on the higher end but worth it as the stuff has so much knowledge about all the products and they are super friendly ! read more

Terrible customer service for online sales. Package took over a week to arrive (vs. the 2 days it could have took with Amazon). When I received it I found that I was sent an empty box for the item I ordered with no item inside. I asked them to send me a replacement. They asked for photos of the box (not sure what this proves) which I sent immediately and then received no response for 3 days. I followed up and asked what they would do to correct the situation and when. They told me I would have to wait until they resolve the issue with their supplier for further instruction. I paid WCK for an item that I did not receive. Whether and how they sort out their issues with their supplier has absolutely nothing to do with me! Why should I have to wait for them to resolve their issues with their supplier!? Ridiculous. Won't be ordering from them again. read more

Sales staff there is really rude especially Brittany Bunker, she does not know how to talk to a customer. Bought a stroller 10 days ago and now just a week before I was suppose to get the delivery of the stroller they call me and said that I have to pay $200 extra for some kind of shipping that was never mentioned to me when they made the sale. When I asked them why should I pay extra $$ they were really rude in explaining and kind of forced me to pay $200 or buy something else. Service at Buy Buy Baby is much better and the staff there is really helpful. Darpan read more

Horrible place! Customer service is the worst I've ever had anywhere with the employees being snobbish and everything is extremely overpriced. I give it an extremely negative rating. read more

Agree with some of the other poor reviews, higher price points with poor customer service. Baby registry is a joke! A friend registered there and a $50 item was $25 to ship. I called to inquire about this as it seems ridiculous, especially since their website stated free shipping over $49. The answer was that bigger items are not eligible. Not impressed. Told them I was cancelling my own registry with them and they said there was nothing they could do. Ouch. I'll take my business elsewhere, thanks! read more

Went down today to buy a new booster seat for my daughter- the place was super busy but after a short wait one of the young ladies came over and offered to help. Picked up the seat my wife wanted and bought a baby swing for a friends newborn. Mentioned that they had some bad reviews on Yelp, lady laughed and said she wasn't surprised, they deal with a lot of pregnant women and sometimes it can be trying! Our opinion hasn't change - great store and great people! read more

A great store to pick up good quality baby items. I knocked off one star as I usually find items cheaper online, but for a brick & mortar store, I imagine it is difficult to beat online prices. Service is always great and selection is quite large. Other stores may be cheaper but you have to compare apples with apples in terms of product quality. If you want a quality product, this is where to go in Edmonton in my opinion. read more

Came here for the first time yesterday in search of a high end, highly coveted baby item not available in the rest of the city. I will definitely be back! I was greeted by friendly employees helping me to find the item I wanted and offering to hold it behind the counter while I browsed the rest of the store. The store is bright, modern and calm, and it was a soothing environment to peruse lots of high end baby brands that aren't found at bigger retailers like Buybuybaby or babies r us. There's a little bit of everything from furniture to sleep aids, feeding and clothing (including baby Hunters, Toms, Converse... So adorable!). Check out their Facebook page - on Wednesdays there is a new sale both in store and online for a different (high end) item! The only downside except for price is that it has no shopping carts, so it's hard to bring baby in tow to browse - she ended up staying in the car with hubby - maybe it's better that way with the shopping sprees that will result from perusing the store! I'll be back at some point, with baby in a carrier or when I can sneak away from baby for some more retail therapy! read more

I really liked shopping in this store. It's big, clean, well-organized, and there is a lot to look at, from various pieces of baby furniture, to little unique gift items (Pee-pee Teepee? Hahahaha), to a variety of strollers/travel systems, which was the reason for my visit. They have tons set up in one corner of their store, and (as with other baby stores) you're free to play around with them at your leisure. After feeling quite overwhelmed with the selection at Babies R Us, I was hoping for a more soothing experience here. It was but also wasn't - it took awhile for a staff member to approach me so for a good chunk of time I was browsing on my own and I must have looked fairly confused as another customer ended up helping me with one of the strollers. Finally a young-ish employee came over to help me out. She had a very calm demeanor and was incredibly knowledgeable. There was no pressure whatsoever to purchase, which I appreciated, but I almost had to be the one to get her to suggest other options to me haha. Once talking about a new product, she was very forthcoming with information. One thing that I really appreciated (and had not thought of myself) was that she reminded me to ensure that the carseat would fit in my car (especially since it is a final sale item). She was happy to go out to my car with me with my top two models to show me how to install them properly. This pretty much helped me decide which one I wanted so it was a useful exercise. As others have noted, this not an inexpensive store. It really is a baby boutique selling many high end items. As with a boutique I expect the customer service to be top notch, and WKC does not disappoint. P.S. When I visited in August 2016, they didn't have any signage to identify the store. However it is in the flat beige building directly north of Jumbo's dim sum. read more

E-Children has a nice selection of higher end items. Prices are high, oftentimes higher than other stores selling identical items. We spent several 1000s of dollars there over the past two years, including purchasing a crib with an optional kit for converting into a regular bed. The optional kit includes a mattress support, but the store forgot to give it to us. When I discovered that the mattress support was missing (thus being unable to convert the crib into a bed), the manager (Darlene) was completely unhelpful and even said that there was no way for me to prove that I hadn't already received it. I will never purchase anything ever again from E-Children, and I strongly recommend that you take your business elsewhere. read more

Short and simple version. Went in wanting information about strollers that will allow for two kids of different ages on it at the same time, as well as shopping for a car seat. Got it down to 3 stroller options. Saleswoman told us that the Mico Maxi Cosi car seat would work on all 3 strollers, with adaptors sold separately for each of them. Thought, great, this car seat will work for all our options. Bought the car seat. While shopping at Buy Buy Baby, we mentioned the car seat we bought and our 3 stroller options. The saleswoman at Buy Buy Baby said she was quite sure that one of our stroller options had NO adaptor for the car seat we bought (and it was the least expensive stroller option... of course). To confirm, she phoned the maker of the stroller and they confirmed that they do not make an adaptor for the car seat we bought. West Coast Kids also has a final sale policy on car seats. Emailed West Coast Kids to see what they would do about the misinformation they gave us and they did not respond (gave them 3 weeks to respond). I would suggest not shopping at West Coast Kids because of the misinformation that they will give you and that they won't own up to it when they do. You are going to be overwhelmed with information while shopping for your family addition and misinformation is completely unnecessary! read more

I really dislike being asked every few minutes by each employee if I'm OK or I need help. It's annoying and becomes stressful. They seem to think if you touch or look at anything that you're going to steal it lol...... read more

This store has amazing selection. Yes you can spend quite a bit, but you can also look for sale items. Go prepared, do your homework. I have bought quite a bit from this store and have been happy with almost every purchase, just not my highchair, highly recommended by the saleswoman. Lots of additional costs on my stokke trip trap and did not rate wel (with me or consumer reports - should have done my homework). Check consumerreports.org and other sites to get opinions or reviews and have an idea on how much you want to spend. I lost a baby a couple years ago and they were more than excellent in allowing me to return most of the baby gear i purchased. Excellent sales staff! read more

WCK is always my hot spot! they bring very high-end and good quality stuff. The store is well managed, and the sales Karen is so nice us, she explained to us the details of carseat and choices we may have. It's close to my home, I really liked shopping in this store read more

Excellent service, excellent product knowledge. The ladies that work here are absolutely outstanding at their jobs, they know how to help you out without being pushy or trying to sell you items you don't need, but advising on the real items you will require. We bought pretty much everything here for our baby and I would go back again in a heartbeat, such an enjoyable experience. read more

Would not recommend the Edmonton store to anyone. Shop there and buy online. The quality of customer service is not where it should be and the true test of any retailer is how staff handle a problem and unfortunately this store failed. I have never written a negative review on any store ever; however my experience at West Coast Kids in Edmonton was terrible and has prompted me to write my first negative review. The store has premium items and is more expensive, which I have absolutely no problem with but with that I believe the customer service to be of equal value. Having worked in retail and costumer service in the past I thought the approach of one particular staff member, who I believe was the sales manager, was terrible. Other staff were very helpful and informative when buying a stroller and car seat as well as other items but my experience with this staff member was enough to sour me to the point I will never shop there again. Take this review for what its worth but I reiterate I have never written a review or made any sort of complaint like this before. I highly recommend ordering online or making a trip to Calgary. read more

STAY WAY IF YOU CAN! Here are some reasons why: 1) The management/ownership shows little or no respect for the customer. I think this organization lacks integrity. 2) The advertising is intentionally misleading. 3) Some of the floor staff are pleasant, but management and the staff at the till will make you feel used if you do anything but fork over money. 4) If there is ANY possible excuse to make the sale "final" they will use it. Someone please open a competing baby furniture and accessory store. Right now I'd rather wait in line at Walmart or Babies-R-Us than deal with them read more

I love this store but I did have one bad experience lately - I ordered a bassinet through them and although they told me it would arrive in 1-2 months now they say it'll be 4 months. Obviously timing is a bit of an issue when a baby is coming...I even spoke to the manager about it but she essentially told me tough luck, they aren't liable because their small print when you order stuff says the shipping times are just estimated. I am pretty dissatisfied with the customer service and this frustrating result, but buying things in store has been a good experience to Date. Beware of ordering anything! read more

I would give this store NO stars if that were a choice. I am a grandmother not a pregnant emotional woman as referred to in previous post. Paid $110 for a projector. It stopped working after 5 weeks. They said have to return to Motorola (Motorola rules). Called Motorola who said that is not their rule but they also wouldn't refund. Do not buy from a store that cannot back the products they sell! Whatever you buy at their exorbitant prices is yours even if it's junk! Wish I would have paid half the price at a different store. read more

This place is gorgeous. The product they carry is of the best quality. The customer service is wonderful. And extremely helpful. It is a bit expensive. But that makes sense. If you want something that is good quality and going to last, you have to pay for it. read more

Found the manager very rude on the phone, she could not rush me off fast enough. They would not do lay away for a very expensive item $600, even though I was able to pay in full in a few weeks. Obviously only want very rich clientele. Very disappointing shopping experience. read more

I just came out of West Coast Kids. What a waste of my time. I need an infant seat and I waited for over 15 minutes for help. There was 1 person with a customer and no one else. I don't appreciate being ignored, my time is valuable. Plenty of other places to go, thankfully. read more

Went in today for the first time. The staff member who was assisting my wife and I was quite snappy (as I would just say she was a bitch). I found they really try and upsell you on what you are looking at. I also found the individual was extremely unhelpful with simple questions as "what color do you have in stock for this stroller?" I would try them again and hope I luck out with a different staff member. read more

We've had our first baby, and heard some negative things about echildren, but we've confirmed through experience that their staff are unhelpful and can't provide good direction to first time parents. They also don't stand by their products if you do have a problem. I came in asking for two specific items- I had called ahead of time but apparently in a matter of a couple of hours they had sold out of one of them. The other one of the staff sold me the wrong thing. I opened it when I got home and realized the mistake, when I called and explained and asked for an exchange they said it was my own misuderstanding and refused. I strongly encourage people to choose an alternative place where the prices for the same items are much better anyway! read more