I have been using this company for quite a few years. They are very professional, friendly,…read moreknowledgable and honest. I will not hesitate to call on them for every tech problem I may have. But, I would expect nothing less from a Marine-owned business. :)

I needed to reset my phone since I did not have my password…read moreThey totally got my phone unlocked and installed all the cloud info to save the day All in about 2-3 hours

I originally ordered our new phones and selected our plans online through AT&T. When we arrived at…read morethe store, we were told they couldn't do anything with the order I had already placed. I then spent nearly two hours on the phone with AT&T customer service trying to get that order canceled just so we could start the entire process over in the store. Once we started over, Shelby handled our account and plan. I had already selected the plan I wanted online, but Shelby told me I had to have the most expensive plan in order to receive the full trade-in value on our phones. I later found out that was not true. The plan she put us on would have cost us roughly $300 more per year than the plan I had selected myself online. What makes this even more frustrating is that I asked Shelby multiple times what our monthly bill was going to be. Each time, she told me that because it was a new account, there was nothing she could see yet and she couldn't tell me what our bill would be. After getting the new phones, a different employee told us to take our old phones home for a couple of days to make sure everything transferred correctly. I specifically said I didn't want to take them because I didn't want to make another trip back, but the employee insisted. Two days later, I came back solely to return those phones and waited over an hour. All three employees on the floor were sitting at one table with one customer while the waiting area continued filling up and people were visibly getting irritated. All I needed to do was hand over two phones I hadn't wanted to take home in the first place. Then I saw our bill: $432.72. I understand that a first bill can be higher because of upgrade fees and prorated charges. That isn't my complaint. My issue is what I found when I actually looked through the charges. In addition to being placed on the more expensive plan, our account had $19/month Protect Advantage added to each phone, $10/month Next Up Anytime on each phone, and a completely separate $25/month HomeTech Protection plan. I was never given a clear explanation that all of these recurring charges were being added or what each one would cost. I repeatedly asked what we would be paying and was told there was no way to tell me, yet somehow all of these additional monthly products and a more expensive plan were being added to our account. I've now had to go through the account myself, figure out what everything is, remove services we didn't want, and switch us back to the less expensive plan I originally chose -- while still receiving our full trade-in promotion. Between nearly two hours with customer service, multiple unnecessary trips to the store, an hour-long wait just to return two phones, being given incorrect information about the plan required for our trade-in promotion, and discovering all of these charges afterward, this has been an incredibly frustrating experience. Customers deserve to be told exactly what they're signing up for and exactly what it costs. Looking back, I genuinely wish I had walked out that day and switched phone companies.

This is the worst cell phone store ever. I made 7 trips in 5 days at their request to try to get a…read morenew phone as an upgrade that I had coming. Initially I was told I had to wait 48 hours due to losing my phone. Then I was repeatedly told by different people that they couldn't access my account, and that I had not waited 48 hours. I produced their email showing that it had been almost 3 days. Then I was told to come back when the manager was there, and he could do it. First trip, he was there, but the system was down. Took my number, said I would be his first call when it was back up. It has now been over a week (and 2 more trips back trying to catch him). So i finally just went to another store and bought one. Now I will wait until I have time and change networks after over 40 years with at&t. This store sucks!

My wife and I brought our phones to cricket. Our phones were tested in their system for…read morecompatibility and passed the test. We paid 150$ for one month of service along with sim cards, and activation fees. After paying and inserting the sim cards, it was apparent that one of the phones was unable to make calls. We spent 2 hours at the store until the manager informed us that infact the phone was not compatible with their service. There was a list of compatible phones and my phone was not on this list. However I was not made aware of this list until after I was charged. On top of that, they claimed that what I paid was completely non-refundable. They claimed all features were not guaranteed, when mine was missing the most basic feature, MAKING A PHONE CALL!! I have filed claims with FCC, Better Business Bureau, and Cricket wireless corporate offices. I feel scammed, and cheated... Total bait and switch. Not to mention the "5g" service is extremely slow.. even a simple scroll on Instagram was very slow... They also tried to feed us some line of crap that they were near a courthouse with a cell tower blocker... However the speeds were just as slow all over Kerrville.

This is the only cricket store in town and I will definitely be driving to the next town over vs…read more dealing with that nonsense again. If you value your time don't waste it here

Jeremy has helped me twice and I only spent $40 total (on two wall chargers), so it wasn't like he…read morewas getting a lot of points or commission or whatever. He was friendly and knowledgeable and went above and beyond. I really appreciate this more than he knows. Good work, young man!

Service was awful, ported my phone before SIM was officially released. Locking me out of phone for…read morefull weekend. Rep said I could call with IMEI number on Monday to port it over. Supervisor Harvey told me I'd have to come in to store (3 hours round trip) then put me on permanent hold until phone died. Better at quoting policy than at solving issues. RUN don't walk away from this business!!!

The customer service is more like "customer belittling". They are not a corporate location and…read morethey make sure you know that if you have an issue or even want to make a payment. They are there for sales and sales only. I had heard this and really didn't believe it until I went in to help my mother with an issue. I was floored with the condescending attitude shown after just a few minutes of obviously wasting their time with her issue. Go anywhere else!

These people are not human. Went in to return my deceased relative's phone. They would not take…read moreit and sent me on a wild goose chase to San Antonio office. They sold the deceased a Google Pixel and did not show him how to use it. He did not even know how to turn it on. He fell at home and could not notify anyone. He was found and passed 2 days later. I would give them a negative, but not an option. Traveled to San Antonio and they still would not take the phone back. He never used it. Gave me that "number" to call and no results there at all. After all that no one will take the phone back. They sent me a bill for almost 800 dollars then reported me to a collection agency. This people are criminals. STAY AWAY from these crooks!

Kerr County Computers have always came through for me and my many devices. They have fixed broken…read morecell phones and made my slow computer run like new agian. The best thing about this place is the low prices. You will not find a more friendly computer shop than this one. Do yourself and your wallet a favor go to Kerr County computer and get it right the first time!!!