Took my bike in with a flat tire and requested a tune-up as well. I was told that due to the…read moreholidays and the shortened hours, the bike wouldn't be ready for 10 days. I accepted that because I too do not like to work on a holiday. Instead John came in early today and worked on the bike so I wouldn't have to go ten days plus the already three days after the flat tire before I took the bike in. I just picked up my bike today and biked two miles on it as soon as I came home. Bike rides smoother than before!!!

I took my Poseidon Redwood here to be built from the box. I also wanted them to install my…read moretubeless tires, compression-less brake housings, and new bar tape. I brought all the parts necessary. I received several calls telling me that the rim tape I got was not the correct width (which they were proven wrong) and that my brake housings would be inferior to the ones that were on the bike, again proven wrong after installation. But the real rub is the poor quality of the bar tape wrap (see photos). I spoke to John, who told me to bring the bike back in; however, based on my experiences, I am not confident they know what they are doing. I'm trying to get a refund on my credit card for the poor taping while working with the credit card company. I will never return to Natomas Bike Shop and would never recommend them.

Friendly, knowledgeable people, fair prices…read more Whether you want to tune up your wife or daughter's touring bike or talk road bike geek-dom, they're ready and willing. They always give the straight dope and get me out and riding and not having to come back to get something fixed again. Would recommend no other.

Thank you for fitting our grandson with his first "Real" bike! Appreciate the time you took,…read morefinding him a new helmet and the best part was the bell for the bike! We appreciate all of our years working with you!

Very clean and organized store. The layout is easy to follow. The athletic clothing is located in…read morethe front, and the adult bikes and accessories are located in the middle and the back. The kids' bikes are in the back right corner. Everything looks really nice and seems to be good quality. The service was excellent. All my questions were answered and they had my cruiser ready within 30 minutes. The parking lot is free to park in. The shop is wheelchair accessible. They have stairs and a ramp at the entrance, along with automatic doors. You can walk around the city while you're waiting for your bike. There's several cafes and restaurants within 5-10 minute walking distance. You could visit the State Capitol. Forewarning: You're going to pay, at minimum, $600 for an adult bike. Even a kid's bike starts at $350... If you need extra parts and accessories, I would recommend you buy them off of Amazon or somewhere cheaper. To give you an example: a tire pump here is over $100.

I'd say this is a bike store for the experienced pro bike rider. The store has plenty of options to…read morechoose from and such an amazing showroom. My hubby and I are not experienced or race at all but we still got a great deal on a base line bicycle which is perfect for our daily exercise ride. The employees were knowledgable and very helpful. I love the fact that they do repairs in house and it's in the midtown area so you can always drop off and walk around until your bike is ready for pick up.

I've been coming to The Bicycle Business for about a decade now, and have never had a bad…read moreexperience. Super friendly staff, very knowledgeable, super fast, and the prices are good. I used to do all my repairs on my own, but I like The Bicycle Business so much I always take it there now.

I love this place, bought my bike there a few years ago to do the ALC, have always brought it back…read moreto them for repairs, always more affordable than I'm expecting

Everything always goes well! In my opinion, this is the best Bike Shop in town! These guys are…read morehonest and they treat their customers very well! I wouldn't take my bike anywhere else! Thanks

I rode out from Davis just based on the reviews alone and because I got tired of receiving mediocre…read morework on my bike. The minute I arrived, my bike was triaged like a patient in the emergency ward, but without the wait. Andron's attention to detail elicited immediate trust from me. The atmosphere is like that of hanging out in your buddy's garage with great music and tons of random things to look at. When it came time to pay, I was shocked at the low price. Finally, I have found precision-minded mechanics I can trust at a price that can't be beat, but the experience alone is worth the ride out there!

Good honest work and service, and very reasonable price. I would and have recommended this place to…read moreother cycling buddies

I will preface this by stating that my review is not based on the service this shop offers, as I…read morewas not a customer of this shop & thus, cannot speak to that aspect. Just to be clear - so no one is misinformed on my rating. With that being said, myself, along with 2 friends & our 6 young children attended the grand opening of the shave ice place a few doors down. We waited in 90°+ weather for nearly 3 hours from the point we got in line to checkout. When we were around the corner, there was more of a breeze and lots of trees, so we were able to keep cool easier. But once we rounded the corner, an hour & a half in, the sun was beating down on us all & the breeze disappeared. Everyone in line had moved closest to the building to get as much shade as possible (which also cleared the general walkway). People continued going in & out of businesses that we were lined up against. No one else complained... But the owner (or a worker, I don't know - seemed like an owner) came out multiple times telling everyone to move away from his store, which meant people, including the children in line (it's shave ice - there were lots of kids) were left standing in the blazing sun. After witnessing this guy come out 3 times previously (about every 15 minutes, as the line moved & a new group of people would push back over into the shade again), he came out again. The lady in front of us finally spoke up, saying something along the lines of: "It's hot out here & we're in the sun. Have some compassion. Your door isn't blocked & if people come to it, we'll move for them." His response was something like: "That's not my problem. You need to consider the business too." Again, neither are the exact words as I don't recall exactly what was said other than she expressed the sun & us moving if someone walks in/out & his response coming across as dismissive of our situation (especially for the kids). As a bike shop, I'm sure the majority of customers already know where he's located. It's not like a cafe (which we were also standing in front of, got quite a lot of business, & had zero complaints) where someone may be strolling & decide to go in only if it's seen. In that case, I could be more understanding of the owner feeling like we're blocking the visibility of the cafe from passersby & therefore affecting the amount of customers they receive. What bothered me was the apparent lack of concern for people standing in extreme heat, including children. There was no other option for the line. It was either standing in full sun & in the general walkway or scooting to the side & getting some shade, but closer to the building & the business's doors. No one entered or exited this particular business while we were around that area waiting in line, so I can't speak to how that interaction went down, but I'd imagine that most people would be understanding of why people were standing there & everyone in line would be more than willing to part ways for a customer (& their bike) & I'm sure even hold the door to help them get in. It's just simple human kindness & consideration. I gave 3 stars (middle), as I don't want to severely affect the shop's overall reviews, but I definitely wouldn't bring my bikes here, based on the attitude of that guy alone. Edited: The owner, Kevin, did send me a private message about this review. He disputed my account & asked that I remove the review. As this was what I witnessed from an employee/owner of the business, & I believe that the way businesses treat non-customers is still important, I will not be removing this review at this time.

Cool vibe here from the greeting mascot Chihuahua to the layout of variety of bikes and…read moreaccessories. Shout out to Sean for being accommodating and helpful with the purchase of my Specialized Roll and accessories!

Paco's is great! I've been using them since about when they opened. Their mechanics are excellent…read more I've had them do everything from small adjustments to full tune ups and the work is always fast and reasonably priced. They've always had any part I need and don't nickel and dime for little bolts or whatever. Recently, I was having trouble with a bike lock that I bought from Paco's. I locked my bike and the combination stopped working and the lock wouldn't open. Luckily, I was only about a block from Paco's, so I walked over to see if they could help. Right away, one of the guys grabbed some tools and walked over with me to my bike. I fully expected we would have to destroy the lock - no small feat since it was made of Kevlar. Turns out he knew some issues with the locks, specifically that a number or two will sometimes "drift" and that you can open the lock with a combo that's one number off. He gave it a couple of tries and sure enough, within a few minutes had the lock open without destroying it! No charge and wouldn't even let me buy him a coffee. Even before that, I was a dedicated customer, but that really sealed the deal.

February 2025 review. Owner is Damien who absolutely ripped me off. I never wanna slam a small…read morebusiness ever but the receipt just goes to show everything. I went in to get my bike tuned up and tires changed because it was due time. I rode my bike once a week, love my bike, generally no issues at all. The initial quote was $225 for tune up and new tires change (me bringing the tires.) When Damien assessed the bike (the owner), he said there were some things wrong with my brakes and he wanted to bleed them and fix the brake wiring. I had no issues with my brakes whatsoever but he seemed honest at the time, so I agreed. The new quote was for $420 for fixing brakes, tune up, and new tires. Meanwhile my bike is in the shop 1 week now. $420 was very expensive to me, but I just went with his opinion. Fast forward, this guy Damien calls me again and says he found issues with my wheel and needs to redo some of the hardware on the rims, he literally over the phone told me it might be $30 more. I say fine whatever. Damien calls me to tell me the bike is done, this is two weeks now. And I go to pick it up. When I pick it up the bike was $610!!!!! This was absolutely ridiculous and unprofessional. I argue with him because he never ever told me the price would be in the $600 range! I would have never agreed to that. I have to argue with him a little and he only takes the total down to $570! This bike shop is completely unprofessional. At what point would I approve $200 worth of fixing on rims? For my total to go from $420 to $610. Damien is completely dishonest, and never told me the costs and added so many unapproved costs. Why would I pay you $40 to clean my bike, I never asked you to do that yet you charged me for that! I will never bring my bike again to this place. The owner is a crook, the receipt does not lie!

Lazy and bad customer service. Went in to ask about a specific issue and dude went off on tangents…read moreunrelated.

The chain broke off my electric bike and every shop I went to did not even want to touch it. I went…read morehere and the mechanic fixed all issues with my bike in under 20 mins. Excellent service! Next time I need service or in the market for a new bike I will be coming here!

Nate and Larry are super awesome! I been on the phone with Larry for over a month trying to hold…read moredown a Trek Madone Gen 8 for my beloved wife Christmas gift. When we finally made it here to pick up the bike we were greeted by Nate and his dog with a warm welcome. The Madone bike was in immaculate form. My wife was super happy we had so much laughs and info with Larry and Nate about the history of their shop and bikes. The shop was airy and clean we I love the Trek store interior design always sending positive vibes. They had everything from helmets, jerseys to one piece stem handle bars. The bike was thoroughly serviced inspected by Nate and their service mechanic before my wife took it for a test ride in the next door parking lot. She loved the bike it was too perfect we bought it. The only thing missing is the bike shops own unique jersey like from their old City Bike shop days. Maybe they'll bring em back on day would love to represent them. We love Nate 11 year old dog we couldn't stop petting him such a gentle giant. My wife and I were super happy to have found this bike shop on the Trek online store, Nate and Larry went above and beyond to make our visit experience memorably amazing. Thank you we will be back!