If it were possible to give a negative rating, I would.
I signed my lease in early July, and was promised a $500 leasing bonus (as an aside, that is why I chose this locating service- the had a craigslist ad which had the most competitive leasing bonus).
After I had already signed my lease, the agent I worked with skeakily told me that I would only be getting $250 because I went potluck for roommates. I had previously called him and confirmed that my use of the roommate matching service would not affect the dollar amount for a bonus.
And seriously, why on God's green earth would someone use a locating service for an apartment on west campus if there were no leasing bonus???
I had not heard from them come mid August, so I checked in and was assured that it would be just a bit longer.
Around Halloween, I was really beginning to get worried that I would never hear from them again. I left about 6 voicemails over the course of the next couple of weeks and never received a response.
In the meantime, I e-mailed my agent and received a response letting me know that he was out of the country and to contact another agent (his brother).
After I did this, it was still about a week before I received any sort of response. ...and that response was basically that it was out of their hands and they had not received their cut from the complex I rented with, so they were under no obligation to pay me, so they are not going to.
Clearly their office is lacking in some fundamental way- I do not think that they would just let their commission go unpaid. I am left thinking that they are just dishonest and are hoping that all of their "clients" will forget about their promised leasing bonus so that they can pocket that extra money.
...either that or they are wholly incompetent and lazy. I am not sure which is worse.
They are liars and thieves, and this is my second reveiw of their awful business... the other reveiws (there were 4 the last time I had checked) have all been deleted.
Classy? I think not. read more