Parents, please pass on West 7th. As we all know, flu, strep, and norovirus germs have been hitting daycares and schools this month and life is just crazy - especially with the holiday season and just being full-time working parents of two. After a week of recovering from our toddler and our baby's rotating illnesses, we called first thing today to reschedule an appointment for our 4 year old toddler who has been a patient at West 7th Dental before. We called them at 8am today for a 10am appointment the following day. They said they would charge us a $50 fee to reschedule, despite us giving 24 hours notice. (Today is also a Monday, so the only way we would've been able to call them when they were open was to predict we couldn't make a Tuesday appointment on the previous Thursday (since they're closed Fridays, Saturdays, and Sundays...?). I understand that some places may need a 48 hour cancellation notice, but for a clinic that offers pediatrics services to young children who, let's face it, get sick constantly- we were frustrated. We are responsible parents who schedule appointments in advance and fill out questionnaires beforehand, so even more frustrating was just the customer service. I am disappointed and surprised at the lack of flexibility and empathy, especially since both owners have two kiddos and because we have always gone here for our daughter's check ups (see the rave review I left them 2 years ago that I want to retract given today's experience. There was no compassion or grace provided, despite being a repeat patient). We called and said we would transfer our dental care elsewhere and the response was "Ok." I don't think I've ever left such a negative review, but I wanted to provide a warning to other parents to skip West 7th Dental. I was so hesitant to post this review but in talking to some of my mom friends, they insisted other parents would want to know.
This is on their home page: "Our practice was first imagined with a shared desire to provide exceptional dental care in our communities, while creating a trusting and family-oriented atmosphere. You will experience friendly, patient-centered care in a warm, welcoming environment. Every time." Dr. Iburg and Dr. Hughes, this is inaccurate given our disappointing experience with you, especially with the family-oriented and patient-centered callouts.
My husband has been a patient at Mendota Dental and we look forward to now bringing both our daughters there. Their customer service, from calling in today and scheduling, to their understanding if we need to reschedule, already surpasses our experience at West 7th. read more