This specific location has been my go to since living in Simi for over 2 years and I have never had any issues. All the bank tellers seem so friendly and greet when walking in. Not sure why there have been negative reviews for this location. Would definitely recommend! read more

The only reason this location got a 1 star from me is because of Donald, as for every one else in the branch they get zero stars. The bank tellers at this location are the worse I have ever encountered, they are even worse than BOFA and that's pretty sad . From day 1 noticed these bank employees from the tellers to the financial consultant need more and better training on how to deal with customer service and how to handle people's monies. I gave them a chance because Donald, he is the one that deserves more money because it looks like he is the one that knows how to treat customers and make them feel comfortable with leaving their money in this bank. That's the only reason my money and all my assets are still in this bank. I came in today and received the worst service from a bank teller by the name of Nathan. I came to deposit a check for my daughter and this is the fourth check that she's deposited in the bank and I asked him not to put a hold on it. I explain to him that another financial advisor/employee of Wescom from Thousand Oaks told me that they don't have to hold it for six days due to the fact that I myself is a member of Wescom and I am on my daughters account, and also due to the fact that my daughter has deposited her fourth check in her account that still has plenty of money in it and there's no reason for them to hold it. This teller told me to go to Thousand Oaks. Then, I cannot believe my ears that this useless employee here at this bank and this is not my first encounter with him and that's why I call him useless because he really is told me to go to another bank then when I proceeded to ask the manager the system manager Esau came to the window and told me the same thing while I was speaking to the system manager Nathan wasn't back at him, smiling and laughing as if this was a joke to him and I can assure you it's not a joke to the lack of training on customer service in the lack of training for his job showed at that moment on his face. I have ran businesses, and I have managed many businesses, including banks, and I would never keep an associate that treat customers this way, laughs in their face and tells them to go to another bank, instead of explaining to the customer, the policies and procedures. When express the system manager that an associate at the Thousand Oaks Spring gym told me that it could be done due to the fact that I have been a Wescom member and have multiple counts with more money than my daughters little check that they don't have to put a hold on it. The manager proceeded to tell me that I don't know why he said that that's wrong I said OK well that's not my problem that I got the wrong information that is your bank in your company not training correctly so I would like for you to do what I was told, the system manager then told me you can go to US Bank in cash it if you want the money right away so there's a second person now telling me to go to another bank to go somewhere else because they cannot help me again my daughters check is under $1000 she had more than the check in her account. The hold is for six days you mean to tell me you have to hold money under $1000 when she has money in her account to suffice the money that she's depositing but yet you want to hold it for six days. when in fact, myself deposited a check over $3000 and there was no hold on it after expressing that to him and explaining that to him he stated well her account is a student account and it's under 30 days. I expressed him that I am. I am the account as well , there's no need for you to hold the check for six days I said fine at least release some money for her to utilize. They said they can't do that then that's when I blow up. I am not gonna let a useless, uneducated, untrained teller, laughing my daughters face because she can't deposit her hard earned money into her account and use it. They have to hold it for six days. Are you serious? I asked for the branch, managers, name, and number I also asked for her branch manager district managers, name and number and can you believe that they cannot even provide that information for me right away. He had to go into his computer and look for it, I also asked for the customer service line where we can put in complaints. He didn't know that either. What kind of assistant manager are you? This is unacceptable I need someone to reach out to me and let me know what it's gonna be done about this associate I need some consequences. I need some actions because this is not the first time and I'm sure I'm not the first customer that they treat this way and experience discriminating service. read more

Unresponsive to applicants. Most credit unions I would think are approachable and helpful.

Never had a problem with them they're always nice. I made a mistake on something to credit my account right away and it's better than dealing with large banks I don't really care about you. I don't have any of them off. You know the top four. read more

We've been members for decades, going back to when it was Marquardt Credit Union. We appreciate so many things about Our Simi Valley Wescom branch, and Wescom in general, because they are convenient, offer a variety of services, including notaries, and are always respectful and professional. read more

Worst bank in Simi Valley they will ruin your credit score by making unclear over draft fees as soon as you stop banking with them

I have no idea why Wes come on Tapo Canyon doesn't have five stars. This is the best credit union/bank I have ever dealt with in my life. The staff there has always taken care of me above and beyond what would be normally expected. I highly recommend banking here. These guys are truly the best. read more

Very rude. My grandmother and I both had accounts and she passed away last year during Covid and I gave them the death certificate and about six months later not only did they close her account they closed my account as well. That's one of the problems that I've had the other is is when someone writes their account number on the check they should be going by that not giving someone a problem. read more

Worst financial institution ever. You call on the phone for assistance and all required information so you can walk into a branch fully prepared. When you get to the bank, no one knows what you're talking about. Policies and procedures given over the phone are not honored once you walk in the bank. On the phone you're promised smooth transactions, once inside the bank, you're told all kinds of time limits and restrictions. Very poor communication and lots of misinformation. read more

They treat us great. Not sure what everyone is complaining about. Of course we come back if it is super busy, there are plenty of times during the day that immediate banking service is impossible, such as Saturday mid-morning or Friday late afternoon. Everyone that works at Wescom are super friendly and helpful. We have checking, savings accounts and home mortgage with bank. Great bank. read more

Just wanted to mention the excellent financial services and advice given today by Donald and Daniel. I've been with Wescom for over 10+ years. Always great service at the Simi branch. I highly recommend this credit union. read more

TERRIBLE service!!! The teller doesn't know what she is doing, and the manager hid behind her bubble and never came out when I had an issue. She never even addressed me or acknowledged my presence. The service received here is absolutely AWFUL. You want to go somewhere where they value your business and have good service?? DON'T GO HERE. THUMBS DOWN. read more

I have banked with them for over 10 years. They used to be awesome. The customer service and fraud department have been a major frustration over the past 3 months. They have reversed fraudulent charges only to re-reverse them (if that makes sense) with no explanation. They have continually placed extraordinary long holds on deposits (even those under $200) without notice which has resulted in over draft fees despite having declined overdraft protection on the account. I just hung up the phone with customer service who did nothing to help, as I hit enter here I am driving to the branch to close my account and transfer banks. read more

Thank You Donald, Nathan, Elizabeth and Daniel for your services. Best services in town! You are all fabulous!

Just wanted to give everybody an update on my check-in from yesterday. Disappointed to say I did not open a savings account or a credit account. I signed into their appointment sheet. Not one employee acknowledged my presence. Sat down in the little chair in their waiting area. I sat there for almost 30 minutes without one person acknowledging my existence. They must've been way too busy. How important is it to serve the public when your job is to serve the public? Some businesses just don't get it. If I treated people like that in my business, I would have no customers at all. Sorry Westcom, I was hoping to reestablish a relationship with you, but you've just proven why I left in the first place. Sharpen your pencils boys and girls! read more

I love this location! Its clean and fast. The only issue is that since its a smaller bank, if you have overdrawn your account they will not take care of you. You have to literally scream bloody murder for them to do anything. If my entire family did not bank with them, I wouldn't either. read more

After receiving notification of possible fraud it took me three tries and 1 1/2 hours to speak to a real person. It is way to difficult to get human help read more

I have been banking with Wescom (formerly Telephone Employees Credit Union) since 1978 and would not bank anywhere else. I have lived in Simi Valley for over 43 years and it is hard to find a bank these days that cares. It feels like a small town bank. I have been an educator in the valley for over 30 years and some of the tellers are former students or they are relatives of my current or past students. read more

WORST CS for E Branch!! I asked for some information regarding my mortgage 12 days ago and I'm still waiting for a reply. Good luck trying to get answers over the phone it's like being stuck in a pinball machine. THEY ARE CLUELESS!!! It's time to find another Credit Union. read more

What can I say about this branch it has several ATMs and tellers no different than what you would expect from a any full service retail branch. The tellers greet you with a smile and pleasantries. Unfortunately the staff at this facility has no understanding of what it takes to retain a customer. Went in to make a deposit for my son and while there also tried to get a fee set aside. This fee was assessed because a check that was deposited had been returned. The amount of the fee was $10. The staff at that branch stated that they could do nothing to reverse said fee even though the deposited check was returned due to no fault of my son. It seems that the management of this institution doesn't seem to understand that what it takes to retain the customer and what it costs to bring one in. The only way commercial/community banks today can grow a retail operation is by M&A or by taking over a failed institution. If they continue to nickel and dime customers with fees for events outside of the customers control I predict they will see a lot more customers take their business elsewhere. read more